Award Winning IT Support London.

You get a human response in under five minutes, not a queue. You only work with senior engineers who get it right first time.
One fixed monthly invoice, no unexpected bills, for London businesses of 20 to 100 people.

4.9

★★★★★ ★★★★★

Based on 38 reviews

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ACCREDITED & RECOGNISED

~5 mins

First Human Response

A real person, not a queue

76%+

Resolved same day

Most issues, gone in hours

Under 2 touches

to close most tickets

on average

12 years'

Engineers average

experience

IT Support in London for Professional Services businesses of 20 to 100 Staff

Ratcliff IT supports professional services businesses across London, in finance, law, property asset management, and accountancy, typically running teams of 20 to 100 staff. It's one of Britain's Top 50 Best Managed IT Companies for eight consecutive years running.

Every client works with people who know their systems and have done the job for years, on one fixed monthly fee with no unexpected bills, so there's no one working it out as they go and no hidden costs to catch you out later.

Why London Businesses Switch to Ratcliff IT

If your IT support service for your London based business has started to feel reactive, fragmented, or a step behind the business, you're not alone.

Businesses in London come to us when they're no longer sure their security is keeping pace, when compliance feels like guesswork rather than something handled, when response times have started to slip, or when their current provider only shows up once something's already broken.

That's usually the point where good enough stops being good enough. Everything here to help you decide whether we're the right IT support partner for you.

We know time is money. That’s why we respond fast, keep you informed, and make sure issues are resolved properly, not left hanging in your inbox.

We don’t just patch things up, we fix the root cause. Our team documents every issue and follows up proactively so the same problems don’t keep coming back.

With Ratcliff IT, you speak to someone who knows your setup. We keep detailed records and build relationships with your team, so you never have to explain twice.

If you're logging issues and chasing solutions yourself, something's not right. Our all-inclusive support means we handle everything, so you don’t have to.

No more surprise invoices. Our transparent pricing gives you a predictable monthly cost that includes everything - no hidden fees, no unexpected add-ons.

We help you get ahead of cyber threats and compliance risks. From audits to staff training and Cyber Essentials certification, we give you confidence that your business is fully protected.

Outdated tech slows your team down. We streamline your systems, upgrade where needed, and keep everything running smoothly to boost performance across the board.

Your IT should fuel growth, not just fix issues. We align your technology with your goals and provide expert, jargon-free advice to help your business succeed.

Experience enjoyable, award-winning IT support tailored for London's businesses. Rapid response and proactive technology solutions to keep your operations running smoothly.

Find out if it's time to switch provider →

Leverage strategic IT consultancy services that align technology with your business goals, driving growth, efficiency, and long-term success in London's competitive market.

View our consultancy services →

Protect your business with bespoke cyber security consultancy, offering comprehensive assessments and solutions to safeguard against evolving cyber attacks in the age of AI.

View our cyber security services →

Benefit from comprehensive London managed IT services that provide continuous monitoring, maintenance, and support - ensuring your technology infrastructure is robust and reliable.

View our managed IT services →

Access expert IT support without the overhead of an internal IT team, with scalable, proactive solutions that adapt to your business needs, budget, and future growth.

View our outsourced support services →

Develop a forward-thinking IT strategy with our consulting services, focusing on aligning technology initiatives with your long-term business objectives for sustained success.

View our IT strategy services →

Discovery Call

A focused 15-30 minute conversation to understand where you are, what's not working, and whether we're the right fit for each other.

NO OBLIGATION

Business Needs & Outcomes

A deeper session with our principal. We explore your goals, plans, and how IT, security, and AI can actively support your business strategy.

STRATEGIC DEPTH

Proposal Meeting

We present our recommendations and commercials in person. A real conversation - not a document in your inbox. Questions welcome.

IN PERSON

Onboarding & Go Live

A structured 30-day project. We handle the migration, configuration, and setup - so you can stay focused on running the business.

30-DAY PROJECT

Partnership

Ongoing IT management, regular strategy reviews, and proactive consulting - a relationship built around your growth, not just your tickets.

LONG-TERM

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01 Oct, 2024

★★★★★

GFC Economics

GFC Economics came to us facing serious downtime that was disrupting their ability to deliver time-sensitive research reports.

We carried out a full network upgrade, including a new server build, to provide a stable, reliable IT environment — all with minimal disruption to their team.

Since then, we’ve continued to support them with friendly, responsive support desk assistance and proactive IT management that keeps their operations running smoothly.

Download GFC Case Study →

MHA London

MHA London came to us needing a seamless migration to Office 365 and facing network issues with frequent downtime that was impacting their property development business. We managed their complete transition from start to finish, including a full network upgrade with new firewall and managed switches, all with zero email downtime.

We also implemented a Datto business continuity solution to protect against ransomware and data disasters.

The result? A safe, secure network environment with significantly reduced downtime and complete peace of mind for their critical business operations.

Download MHA Case Study →

We’ve been recognised as one of Britain’s Top 50 Best Managed IT Companies for eight consecutive years, but the real value is in how we support you. Our experienced IT support specialists go beyond the basics, delivering proactive, people-first service that makes a tangible difference to your day-to-day.

Straightforward pricing you can trust. Transparent, predictable, and built for growing teams. Our monthly plans include everything you need to run your business smoothly, so you can scale confidently, manage budgets easily, and stay focused on growing your company without IT stress.

Our team is based right here in London, which means faster response times, on-site visits when needed, and support that understands the way local businesses work. We’ll get to know your setup inside out, so you’ll never have to explain things twice.

You’ve got better things to do than battle IT issues. From system monitoring and infrastructure support to cyber security and cloud strategy, we take care of it all - so your team can stay productive, secure, and focused on what they do best. No distractions. No hassle. Just IT that works.

When something breaks, we move fast. In fact, over 75% of all issues raised are resolved the same day. We consistently beat our service level agreements because we know that delays cost you time, energy, and productivity.

We support businesses across London in professional services, financial services, asset management, investments, private offices, and more - and we understand the challenges each industry faces. With specialist knowledge typically serving businesses of 20 or more staff, we deliver better performance, and IT that’s proactively aligned with how you work.

How does your current IT provider stack up?

A quick, independent assessment for ambitious London businesses that expect more from IT.

Most IT providers promise great service. Few measure up.
Our short assessment helps you understand how your current IT support compares against modern expectations for security, reliability, value for money, and overall experience. It looks at what well-run, security-conscious organisations expect from a mature, best-in-class provider, and how closely your current setup aligns.
In just a couple of minutes, you will get a clearer view of what's working well, where there may be gaps, and whether your IT is realistically supporting your goals and desired outcomes.

Accuracy, compliance, and uptime are critical for accountancy businesses. That’s why we provide IT support that’s proactive, responsive, and tailored to the tools you rely on, from practice management software to secure file sharing. You’ll get dependable systems and support that keeps your firm moving.

Find out more →

We understand the imperative role technology plays within the financial sector. That’s why for us, confidentiality, security, and privacy come built-in. From secure business communications to compliance-aligned infrastructure, we deliver IT that protects sensitive data and powers real-time decision-making, without disruption.

Find out more →

Whether you’re a legal team, business consultancy, or recruitment agency, we know your tech needs to work seamlessly, all day, every day. We tailor your IT setup to match how your team works, with fast support, robust systems, and strategic guidance to keep operations smooth and your clients happy.

Find out more →

Are You A London Business
Ready to Transform Your IT?
Contact Ratcliff IT Today

One fixed monthly fee, one invoice, no unexpected bills.
Let’s have a conversation about what’s possible - and how we can get you there. Book a no-obligation discovery consultation with James Ratcliff, our founder with over 20 years of industry experience. He’ll take the time to understand your goals and outcomes, answer your questions, and give you clear advice on how we can help.

We deliver on our promises, respond when you need us, and always act in your best interests.

6TH AUGUST 2026

Leavers are a security event, not an admin job

5TH AUGUST 2026

Harness the Trait: AI Will Relentlessly Do What You Ask

31ST JULY 2026

Proactive Starts Before Anything Breaks

7TH JULY 2026

Why a New Starter Should Never Be an IT Emergency

If it's time to switch, start with a conversation

Book a 30 minute discovery call. No obligation..

Most London businesses that come to us aren't looking for a project. They've reached the point where their current IT support has stopped keeping pace, and they want to know what switching would actually involve before committing to anything.

That's what this call is for. You'll come away with:

A clear view of what your current setup is costing you, including licences you're paying for and not using
What one fixed monthly invoice would look like for a team your size, with no unexpected bills
Where your Cyber Security and AI readiness stand today, and what would be tidied up in the first 90 days
A straight answer on whether we're the right fit, including if the answer is no

You'll speak with James or Debbie, or another senior member of the team, not a salesperson working from a script. If the timing isn't right, you won't be chased afterwards.

Prefer to talk first? Call 020 3551 6262 or email hello@ratcliff.it

Your network and IT environment is monitored by our systems 24/7, detecting issues early - often before your team even notices. While our team typically performs corrective work during business hours, we’re always equipped with the insights needed to respond promptly and keep your business running smoothly.

We’re also partnered with a world-leading Security Operations Centre to provide 24/7 monitoring, security analysis, and rapid incident response - keeping your systems protected at all times.

Your business deserves more than generic support. We take a consultative approach, tailoring every solution to your needs and building long-term partnerships that drive real results.

Yes, absolutely. Our remote support services are designed for flexibility and speed, giving your team reliable access to help no matter where they're working. We also support and manage cloud-based platforms that enable better collaboration for remote workers, removing the limitations associated with working from home.

Yes, we’re a Microsoft Partner since 2009 - bringing expert knowledge of Microsoft technologies like 365 and Azure to your business.

Our managed IT support is a fully comprehensive solution, designed to cover everything your business needs - day in, day out. We take responsibility for your entire IT environment, from proactive monitoring and day-to-day troubleshooting, to long-term planning and optimisation.

If you’re looking for a more collaborative approach, with shared control and flexibility, check out our Co-Managed IT Support London for a model that supplements your in-house team with expert external support and scalability.

We respond fast - on average, within five minutes of your request. Most issues are resolved the same day, meaning fewer interruptions for your team and more time spent on the work that matters.

Whilst our support is primarily remote, we’ll arrange a site visit when it delivers value to you, such as during onboarding or when we're implementing new systems. If you need dedicated on-site support, explore our On-site IT Support Services.

Our IT support packages are bespoke - we offer tailored agreements based on your business’s size, setup, and growth plans.

We’re built for it. Whether it’s a sudden outage, cyber attack, or data breach, our expert team is ready to respond. Our combination of proactive monitoring, structured incident response, and fast remediation helps minimise disruption and protect your business continuity.

As a guide, fully outsourced IT support typically ranges from £40 to £120 per user, per month. For a detailed breakdown, check out our blog on London IT support costs.

We support small businesses and medium-sized companies across London, including Central London, London Bridge, North London, Clerkenwell, Westminster, Victoria, Shoreditch, Hammersmith, Farringdon, Soho, Marylebone, Mayfair, Canary Wharf and beyond the City of London. If you’re a London-based business looking for reliable, long-term IT support, we’re right on your doorstep and ready to help.

We don’t just patch things up, we fix the root cause. Our team documents every issue and follows up proactively so the same problems don’t keep coming back.

We know time is money. That’s why we respond fast, keep you informed, and make sure issues are resolved properly, not left hanging in your inbox.

With Ratcliff IT, you speak to someone who knows your setup. We keep detailed records and build relationships with your team, so you never have to explain twice.

We believe support should be proactive. From monitoring to maintenance, we work behind the scenes to prevent problems before they disrupt your business.

Let us take the pressure off. We work alongside your internal IT to handle routine tasks, resolve issues fast, and give your team time to focus on bigger priorities.

You shouldn’t have to chase your IT provider for answers. With us, you get clear communication, dedicated contacts, and a support team that always has your back.

If you're logging issues and chasing solutions yourself, something's not right. Our all-inclusive support means we handle everything, so you don’t have to.

Outdated tech slows your team down. We streamline your systems, upgrade where needed, and keep everything running smoothly to boost performance across the board.

No more surprise invoices. Our transparent pricing gives you a predictable monthly cost that includes everything - no hidden fees, no unexpected add-ons.

Your IT should fuel growth, not just fix issues. We align your technology with your goals and provide expert, jargon-free advice to help your business succeed.

We help you get ahead of cyber threats and compliance risks. From audits to staff training and Cyber Essentials certification, we give you confidence that your business is fully protected.

Without a strategy, IT becomes a blocker instead of a driver. We help you plan ahead, improve performance, and future-proof your tech for what’s next.

Award Winning IT Support London.

~5 mins

76%+

Under 2 touches

12 years'

IT Support in London for Professional Services businesses of 20 to 100 Staff

Why London Businesses Switch to Ratcliff IT

Spending hours chasing updates on open tickets or slow responses?

Still dealing with recurring IT problems, with no clear fix or follow-up?

Tired of being passed from one technician to another, repeating yourself each time?

Feel like you're paying for support, but still doing all the work internally

Struggling to control rising IT costs with no real visibility or predictability?

Worried your technology isn’t secure or compliant, and unsure where to start?

Productivity dropping because systems are clunky, outdated, or unreliable?

Not getting clear, strategic IT advice to support your business goals?

Our IT Support services designed forLondon businesses

London IT Support Services

IT Consultancy Services

Cyber Security Solutions

Managed IT Support

Outsourced IT Support

IT Strategy Services

Switching is easier than you'd expect

Discovery Call

Business Needs & Outcomes

Proposal Meeting

Onboarding & Go Live

Partnership

Trusted by business in London

Results from Ratcliff IT Clients Based in London

GFC Economics

MHA London

Struggling with slow support?IT Issues keep coming back?

What Sets Ratcliff IT Apart From Other London IT Providers?

Award-Winning Expertise You Can Rely On

Cost-Effective IT Plans Tailored To Your Business

A Local IT Support London Company Dedicated to You

Handling IT So You Can Focus on Your Business

Over 75% of Issues Fixed Same-Day

Proven Industry Success

Ready for Personal IT Support fromYour Local London Experts?

How does your current IT provider stack up?

We Offer IT Services Tailored to Your Industry

Accounting Services

Financial Services

Professional Services

Are You A London Business Ready to Transform Your IT?Contact Ratcliff IT Today

Stay Informed With Our Latest ITSupport Content

Leavers are a security event, not an admin job

Harness the Trait: AI Will Relentlessly Do What You Ask

Proactive Starts Before Anything Breaks

Why a New Starter Should Never Be an IT Emergency

If it's time to switch, start with a conversation

Frequently Asked Questions About IT Support in London

How Does Ratcliff IT Ensure 24/7 Availability?

What Makes Ratcliff IT Different from Other Providers?

Can Ratcliff IT Support Remote and Hybrid Teams?

Is Ratcliff IT a Certified Microsoft Partner?

What’s Included in Your Managed IT Services?

How Quickly Can You Respond to an IT Issue?

Do You Offer On-Site Support in London?

How Flexible Are Your IT Support Contracts?

How Can Ratcliff IT Help with Unexpected IT Crises?

What Are the Costs of IT Support in London?

What Areas Do You Serve Across London?

Why Businesses in London Switch to Ratcliff IT

Still dealing with recurring IT problems, with no clear fix or follow-up?

Spending hours chasing updates on open tickets or slow responses?

Tired of being passed from one technician to another, repeating yourself each time?

Frustrated that your provider only shows up when something’s broken?

Is your in-house team overwhelmed with day-to-day IT admin?

Have an IT partner, but still feel like you're figuring things out alone?

Feel like you're paying for support, but still doing all the work internally?

Productivity dropping because systems are clunky, outdated, or unreliable?

Struggling to control rising IT costs with no real visibility or predictability?

Not getting clear, strategic IT advice to support your business goals?

Worried your technology isn’t secure or compliant, and unsure where to start?

No IT technology plan, no future planning, just patching things up as you go?

Contact us

How to find us

Our IT Support services designed for
London businesses

Struggling with slow support?
IT Issues keep coming back?

Ready for Personal IT Support from
Your Local London Experts?

Are You A London Business
Ready to Transform Your IT?
Contact Ratcliff IT Today

Stay Informed With Our Latest IT
Support Content