IT Support Farringdon
IT shouldn't be a barrier to your business success.
Our IT support in Farringdon provides the security, consistency and performance financial firms depend on.
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Complete Security Management
Onboarding includes a full security baseline review with remediation. We can then strengthen protection further with 24/7 monitoring and advanced tools such as Cisco Duo and IDAgent for industry-leading authentication and identity security.
Technical Issues Solved
Are IT problems slowing your team down? We actively monitor service desk capacity, utilisation, and workload trends. Our goal is to maintain a 120% closure rate – meaning we aim to close more tickets than are raised in any given period.
Inclusive, Fixed-Fee Support
Our pricing model is designed to be stable and predictable, avoiding fluctuations due to headcount changes. Requests such as user onboarding, offboarding, and general IT admin are all included in our single, fixed monthly fee.
Need Reliable
IT Support?
We do not employ juniors or apprentices – you’ll work directly with experienced engineers who know your environment inside out. This allows us to allowing us to maintain high service quality and strong relationships with client teams.
Looking For More Control Over Your IT Budget?
Our pricing is transparent with no hidden charges or exclusions. Everything you need is included, giving you predictable costs and complete clarity. We don’t work to tiers - we simply support you as if we were your own IT department.
Not Clear On What's Happening With Your IT?
We give you full visibility. From users and devices to permissions, data locations and system health, you’ll always know the state of your technology and how it's supporting your business objectives.
Concerned About Compliance Gaps?
You'll gain a secure, compliant Microsoft 365 environment that evolves with the platform and remains protected over time. We deliver peace of mind that critical settings are in place, monitored, and managed without relying on ad hoc reviews.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring Management
Our managed service is deeply proactive. We use secure, automated systems to monitor endpoints, servers, cloud environments, backups, patching, and more. Our team identifies when users need additional support or when systems need optimisation – and we act on it as part of our ongoing service.
IT Support Services & Helpdesk
At the heart of our London IT support is a dedicated, high-performing Helpdesk team that delivers expert support for the day-to-day administration of your IT environment. Whether support requests arise directly from users or are triggered automatically, our helpdesk team ensures swift resolution.
Managed
Cyber
Security
Not sure your security is covering everything it should? Our managed cyber security service protects your organisation across the board - from email filtering and encryption to data loss prevention, vulnerability scanning and continuous monitoring.
On-Site IT Projects
Your projects are delivered with precision and minimal impact on day-to-day operations. Whether you’re upgrading hardware, restructuring your network or relocating an office, we handle the planning, coordination and on-site work so everything comes together smoothly.
IT Strategy Consulting
Your technology should move your business forward, not slow it down. We take a detailed look at how your firm operates and what your clients expect, then develop a clear IT strategy that strengthens performance and keeps your systems aligned with your long-term goals.
Microsoft 365 Support
Gain a more secure, flexible and efficient setup by moving to the cloud. We make the transition simple and compliant, managing every step and keeping your cloud environment stable and aligned with your business.
95% First-Call Resolution Rate
Most issues fixed immediately, keeping your team moving.
90% Tickets Resolved the Same Day
If not solved on the first call, almost all of the requests we receive are resolved the same day.
99.9% Client Retention Rate Over 3 Years
Organisations stay with us because we deliver consistent, high-quality service.
Average Response Time: Under 15 Minutes
Engineers respond in minutes to keep your operations stable.
A Controlled, Secure Process for Switching IT Provider
Concerned about the risks of switching to a new support company? Our onboarding process is designed to give you complete confidence from the start. We assign a dedicated engineer and project coordinator to each onboarding, ensuring clarity, consistency, and a smooth transition.
We begin by building a clear picture of your environment through interviews, assessments and a detailed review of your systems, including any specialist tools. This helps us identify risks, highlight opportunities and shape a transition plan around how your business operates.
Before any changes take place, we meet with your key staff to explain how support works, how to contact us and what to expect day to day. These conversations can happen in person to build rapport, answer questions and ensure everyone feels supported.
We take full ownership of the handover, working directly with your outgoing provider and managing every technical detail. Your systems stay online, your data remains protected and your team continues working while we take care of the transition behind the scenes.
Once onboarding is complete, our specialists develop a practical, forward-looking strategy. Regular reviews keep your technology aligned with your goals as the business evolves.
By the end of onboarding, your environment is fully documented, every user and device is accounted for, security controls are active and your team understands exactly how to work with us. From there, you have a dependable partner invested in keeping your business moving forward.
Success Stories
Real-world outcomes showing the difference a structured IT approach can make.
Access Solutions
We modernised Access Solutions’ IT environment with dependable backups, a migration to Microsoft 365 and a more reliable internet connection. The result is a better-connected workforce, with no disruption to their project work.
"When our emails were moved across to Office 365 we didn’t notice the transfer at all. It was all completed within 24 hours. Ratcliff IT were happy to manage everything for us, including a change of Internet provider, so we didn’t need to worry about a thing."
Lynn Ayiotis, Company Secretary, Access Solutions
Download Access Solutions Case Study
GFC Economics
GFC Economics approached us after repeated downtime was disrupting their business operations. We stabilised their environment with a full network upgrade, delivering the transition with as minimal downtime as possible. Today, we support their entire team as their managed IT partner.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director.
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