Are you searching for a high-quality IT solution for your London law firm with 20-100 staff?
Our all-inclusive IT support prevents disruption and gives you confidence in the security of your client data.

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Our offering at Ratcliff IT is built to give you the assurance that your environment is secure, compliant, and well-managed – now and into the future.
Your team no longer loses hours dealing with issues, chasing fixes, or making reactive decisions. Instead, IT runs predictably in the background, supporting productivity and reducing operational risk.
We handle everything - day-to-day requests, proactive improvements, strategic alignment, and security management. That means no ticket limits, no time restrictions, and no complexity in scope.
From the Data Protection Act and GDPR to Cyber Essentials and ISO, we specialise in managing governance and regulatory requirements for highly regulated businesses like yours.
Transparency is critical to long-term partnership. Reports are tailored to your environment and presented in regular service reviews, enabling informed decision-making.
Worried about hidden risks or compliance gaps in the security of your data, employee training and your incident response readiness?
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Behind every well-run law firm is a reliable IT setup. We deliver that to our clients through:
We do not employ juniors or apprentices – every member of our team has years of experience in the managed service provider space, allowing us to maintain high service quality.
Many firms move to us after experiencing slow responses and repeat issues. We focus on fast resolution and lasting fixes, with every request triaged by a real person within minutes.
Staying compliant gets complex quickly without the right controls in place. We strengthen your compliance posture using tools such as Cisco Duo, IDAgent, and Traceless, while assessing and hardening your Microsoft 365 environment against CIS best-practice standards.
Take control of your IT costs. With Ratcliff IT, user onboarding, offboarding, and day-to-day IT administration are all covered in one predictable monthly fee.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Our managed IT services support the systems law firms rely on every day - case management platforms,
document storage, email, and secure remote access.These are the services you'll gain when you partner with us.
We identify and resolve issues before they impact your firm. Your IT systems are continuously monitored across endpoints, servers, cloud platforms, backups, and patching.
Whether a problem is raised by your team or picked up through monitoring, we take ownership and resolve it fast - keeping interruptions to a minimum.
Are you confident your firm’s data and systems are fully protected? We manage every aspect of your cyber security, from staff training and risk assessments through to industry-leading security tools.
Gain the assurance that your backups will work when you need them to. We actively test and manage your disaster recovery so your data can be restored fast in the event of damage or loss.
Move from reactive IT decisions to forward-thinking, expert-informed consultancy with an IT strategy aligned with how your firm operates.
As part of our managed service, we help organisations meet high standards of security and compliance by assessing, hardening, and monitoring Microsoft 365 environments against best practices.
The vast majority of issues are resolved immediately, reducing disruption and keeping your team productive.
Most support requests are completed within the same working day, so work continues without delay.
Businesses stay with us because they value consistent service, dependable support, and a long-term IT partner.
Support requests are acknowledged quickly, ensuring issues are addressed without unnecessary waiting.
For law firms, lack of visibility creates risk. When it’s unclear who has access to sensitive data or how your systems are configured, compliance becomes harder to prove and mistakes become easier to make.
Ratcliff IT removes that uncertainty. You'll gain the assurance that every user is set up correctly, access is controlled and documented, and your cloud services are clearly identified and securely configured. To understand exactly how this level of control is delivered throughout our IT solutions.
At Ratcliff IT, onboarding is treated as a managed change programme. With a dedicated engineer and project coordinator in place, communication stays clear and your transition happens smoothly, without disrupting client delivery.
We begin by getting to know your IT setup and how it supports your firm day-to-day. By understanding this upfront, we can design a transition tailored to your firm.
We show you how to contact support, what response looks like in practice, and how we’ll work together.
We handle the handover end-to-end, working directly with your outgoing IT provider and managing every technical detail. Devices, servers, and systems are securely enrolled into our remote monitoring platform so we can take responsibility immediately.
Through regular check-ins during the transition, we keep you informed on progress, confirm what’s working well, and address any outstanding actions. This gives us a clear view of your priorities and how you like to work, allowing the service to continue to improve beyond day one.
By the time onboarding is complete, your IT environment is structured, documented, and easy to oversee. You have clear visibility over your systems, devices, and points of contact. From there, we work alongside your business, ensuring technology continues to support your goals over the long term.
Proven outcomes for businesses throughout London.
MHA needed to migrate to Microsoft 365 without disrupting email access or day-to-day operations. We planned and delivered the migration end-to-end, managing the handover from the existing provider and ensuring continuity throughout.
"I would highly recommend Ratcliff IT to any business looking for a personal IT service in London. The team are great. Any niggling issues that occurred along the way were nipped in the bud very quickly. Excellent!"
Bill Singh, Finance Director
Triton Building Restoration needed reliable IT to support both office-based and on-site teams working across high-profile London projects. By migrating Triton to Microsoft 365, we enabled secure access to email and applications from any location, delivering a flexible, dependable IT setup with minimal disruption.
"Ratcliff IT deal with any issues quickly and efficiently. They will always offer to do anything they can to help, even if it is not within their remit. They know our names and we know theirs, so there is never a need to quote PC numbers. We have regular contact and that makes a real difference, to know they are only a phone call away."
Lauren Creswell, Office Manager
AGL, a West London commercial property consultancy, came to us after experiencing ongoing issues with their previous IT provider. We carried out a full assessment of their environment and delivered a complete migration to Microsoft 365. The transition was carefully planned to avoid disruption, giving AGL a secure, modern IT platform that supports their day-to-day operations and client service.
“The team at Ratcliff are always jolly, smiley and helpful. They are very responsive which is a refreshing change.”
Robert Cooper, Director
Industry Knowledge
Insights, tips, and no-fluff advice to help your business stay secure, productive, and ahead of the IT curve.
Do you feel confident that your IT is fully supporting your firm’s clients, deadlines, and compliance obligations?
We invite you to book a no-obligation conversation with our Founder and Managing Director, James Ratcliff. This is a chance to step back and gain a clear, independent view of how your law firm’s IT environment is performing.
From the review, you can expect:
If you have any questions further questions that is mentioned below, please speak to our team.
Yes. We tailor our IT support services specifically for legal firms, aligning your technology with your business objectives and the way your legal team works day-to-day. Rather than offering standard packages, we design support around your systems, risks, and priorities, ensuring your IT operations genuinely support client delivery.
To understand how this works in practice, view our pricing guide for a clear breakdown of our approach and what’s included.
Automating document handling frees your legal team from time-consuming admin and keeps work moving. Documents are stored consistently, access is controlled automatically, and the right version is always easy to find. That means fewer interruptions and more time focused on delivering value to clients.
Well-managed cloud services give legal professionals the flexibility to work securely without losing control of sensitive data. Systems are configured with the right permissions, security controls, and monitoring in place, so access is safe whether your team is in the office or working remotely.
For our legal sector clients, this means peace of mind that their information is protected. For your team, it means secure collaboration, stronger governance, and cloud systems that actively support the way you work.
Traditional antivirus can’t stop today’s cyber attacks, which often operate silently using legitimate system tools. To protect highly sensitive client data, we deploy layered cyber security measures across your entire IT infrastructure.
This includes advanced endpoint detection that identifies and stops threats in real time, combined with secure backups that allow systems to be restored quickly if needed. When suspicious activity is detected, 24/7 security monitoring analyses the alert immediately, isolates affected devices, and prevents threats from spreading.
Our office is based in North London, conveniently located on Regents Park Road in Finchley. This prime position allows us to provide fast, responsive IT support across Greater London and the South East. Whether you're based in the City, West End, or further afield, we're ideally situated to support businesses right across the capital.
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