IT Support for
Law Firms in London

 

Are you searching for a high-quality IT solution for your London law firm with 20-100 staff?

Our all-inclusive IT support prevents disruption and gives you confidence in the security of your client data.


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Book An IT ConsultationExplore Our Services

 

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20+ years supporting London businesses
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90% of tickets resolved same day
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Average response time under 15 minutes

How We Deliver Specialist IT Support to Law Firms Like Yours

Our offering at Ratcliff IT is built to give you the assurance that your environment is secure, compliant, and well-managed – now and into the future.

Your team no longer loses hours dealing with issues, chasing fixes, or making reactive decisions. Instead, IT runs predictably in the background, supporting productivity and reducing operational risk.

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All-Inclusive Service

We handle everything - day-to-day requests, proactive improvements, strategic alignment, and security management. That means no ticket limits, no time restrictions, and no complexity in scope.

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Specialist Compliance Support

From the Data Protection Act and GDPR to Cyber Essentials and ISO, we specialise in managing governance and regulatory requirements for highly regulated businesses like yours.

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Full Transparency

Transparency is critical to long-term partnership. Reports are tailored to your environment and presented in regular service reviews, enabling informed decision-making.

Is Your Business Really Secure? Take Control And Discover Your Cybersecurity Risk Score 

Worried about hidden risks or compliance gaps in the security of your data, employee training and your incident response readiness?
Answer 16 quick questions and receive an instant, actionable report highlighting your cyber resilience and compliance gaps.

 

Get Your Cyber Resilience Risk Score

Why Law Firms in London
Choose Ratcliff IT

Behind every well-run law firm is a reliable IT setup. We deliver that to our clients through:

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Experienced Specialists

We do not employ juniors or apprentices – every member of our team has years of experience in the managed service provider space, allowing us to maintain high service quality.

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Fast, Effective Responses

Many firms move to us after experiencing slow responses and repeat issues. We focus on fast resolution and lasting fixes, with every request triaged by a real person within minutes.

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Concerned About
Compliance?

Staying compliant gets complex quickly without the right controls in place. We strengthen your compliance posture using tools such as Cisco Duo, IDAgent, and Traceless, while assessing and hardening your Microsoft 365 environment against CIS best-practice standards.

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Inclusive, Fixed-Fee
Support

Take control of your IT costs. With Ratcliff IT, user onboarding, offboarding, and day-to-day IT administration are all covered in one predictable monthly fee.

The IT Services Your Business
Gains With Ratcliff IT

Our managed IT services support the systems law firms rely on every day - case management platforms,
document storage, email, and secure remote access.These are the services you'll gain when you partner with us.

IT Support

Proactive Monitoring Management

We identify and resolve issues before they impact your firm. Your IT systems are continuously monitored across endpoints, servers, cloud platforms, backups, and patching.

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IT Support Services & Helpdesk

Whether a problem is raised by your team or picked up through monitoring, we take ownership and resolve it fast - keeping interruptions to a minimum.

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Fully Managed Cyber Security

Are you confident your firm’s data and systems are fully protected? We manage every aspect of your cyber security, from staff training and risk assessments through to industry-leading security tools.

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Disaster Recovery for Law Firms

Gain the assurance that your backups will work when you need them to. We actively test and manage your disaster recovery so your data can be restored fast in the event of damage or loss.

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IT Strategy Consulting

Move from reactive IT decisions to forward-thinking, expert-informed consultancy with an IT strategy aligned with how your firm operates.

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Microsoft 365 Support

As part of our managed service, we help organisations meet high standards of security and compliance by assessing, hardening, and monitoring Microsoft 365 environments against best practices.

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95% First-Call Resolution Rate

The vast majority of issues are resolved immediately, reducing disruption and keeping your team productive.

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90% Tickets Resolved the Same Day

Most support requests are completed within the same working day, so work continues without delay.

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99.9% Client Retention Rate Over 3 Years

Businesses stay with us because they value consistent service, dependable support, and a long-term IT partner.

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Average Response Time: Under 15 Minutes

Support requests are acknowledged quickly, ensuring issues are addressed without unnecessary waiting.

What Makes Ratcliff IT the Best Choice
for Legal Sector IT Support

For law firms, lack of visibility creates risk. When it’s unclear who has access to sensitive data or how your systems are configured, compliance becomes harder to prove and mistakes become easier to make.

Ratcliff IT removes that uncertainty. You'll gain the assurance that every user is set up correctly, access is controlled and documented, and your cloud services are clearly identified and securely configured. To understand exactly how this level of control is delivered throughout our IT solutions.

What You Get Choosing Ratcliff IT

How We Deliver a Seamless Onboarding Experience

At Ratcliff IT, onboarding is treated as a managed change programme. With a dedicated engineer and project coordinator in place, communication stays clear and your transition happens smoothly, without disrupting client delivery.

We begin by getting to know your IT setup and how it supports your firm day-to-day. By understanding this upfront, we can design a transition tailored to your firm.

We show you how to contact support, what response looks like in practice, and how we’ll work together.

We handle the handover end-to-end, working directly with your outgoing IT provider and managing every technical detail. Devices, servers, and systems are securely enrolled into our remote monitoring platform so we can take responsibility immediately.

Through regular check-ins during the transition, we keep you informed on progress, confirm what’s working well, and address any outstanding actions. This gives us a clear view of your priorities and how you like to work, allowing the service to continue to improve beyond day one.

By the time onboarding is complete, your IT environment is structured, documented, and easy to oversee. You have clear visibility over your systems, devices, and points of contact. From there, we work alongside your business, ensuring technology continues to support your goals over the long term.

Changing IT Provider to Ratcliff IT

Success Stories

Proven outcomes for businesses throughout London.

A Fresh Perspective on Your Law Firm’s IT

Do you feel confident that your IT is fully supporting your firm’s clients, deadlines, and compliance obligations?

We invite you to book a no-obligation conversation with our Founder and Managing Director, James Ratcliff. This is a chance to step back and gain a clear, independent view of how your law firm’s IT environment is performing.

From the review, you can expect:

  • A straightforward, honest overview of your current IT setup
  • Greater clarity around security, compliance, and performance risks
  • Practical, prioritised guidance shaped around how your firm operates

 

 

Frequently Asked Questions About IT Support for Law Firms



If you have any questions further questions that is mentioned below, please speak to our team. 

Yes. We tailor our IT support services specifically for legal firms, aligning your technology with your business objectives and the way your legal team works day-to-day. Rather than offering standard packages, we design support around your systems, risks, and priorities, ensuring your IT operations genuinely support client delivery.

To understand how this works in practice, view our pricing guide for a clear breakdown of our approach and what’s included.

Automating document handling frees your legal team from time-consuming admin and keeps work moving. Documents are stored consistently, access is controlled automatically, and the right version is always easy to find. That means fewer interruptions and more time focused on delivering value to clients.

Well-managed cloud services give legal professionals the flexibility to work securely without losing control of sensitive data. Systems are configured with the right permissions, security controls, and monitoring in place, so access is safe whether your team is in the office or working remotely.

For our legal sector clients, this means peace of mind that their information is protected. For your team, it means secure collaboration, stronger governance, and cloud systems that actively support the way you work.

Traditional antivirus can’t stop today’s cyber attacks, which often operate silently using legitimate system tools. To protect highly sensitive client data, we deploy layered cyber security measures across your entire IT infrastructure.

This includes advanced endpoint detection that identifies and stops threats in real time, combined with secure backups that allow systems to be restored quickly if needed. When suspicious activity is detected, 24/7 security monitoring analyses the alert immediately, isolates affected devices, and prevents threats from spreading.

London Office
314 Regents Park Road,
London, N3 2JX

Email introductions:
hello@ratcliff.it

Call the office:
020 3551 6262

Contact us

How to find us

Our office is based in North London, conveniently located on Regents Park Road in Finchley. This prime position allows us to provide fast, responsive IT support across Greater London and the South East. Whether you're based in the City, West End, or further afield, we're ideally situated to support businesses right across the capital.

Address

314 Regents Park Road, London, N3 2JX

hello@ratcliff.it

020 3551 6262

Ratcliff IT

We recognise that IT isn't just about computers - It's about developing relationships and becoming a reliable partner to your business. Think of us as an extension of your own team. You'll enjoy a friendly and personalised service and you'll always have the right level of experienced support.

Get directions
New Enquiries:
hello@ratcliff.it

Support: 020 3551 6272

Sales: 020 3551 6262


Ratcliff Consulting Ltd. Reg no: 07060479. Reg in England. Registered address: 10 Western Road, Romford, Essex, RM1 3JT

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