IT Infrastructure Services London
Struggling with outdated systems, security gaps, or unreliable IT performance?
Our IT infrastructure services help London businesses take back control.
Assessment & Design
We begin by getting to know how your business works, your goals, and where your existing setup might be holding you back. Then we create a tailored infrastructure plan - one that improves performance, tightens security, and positions you for growth.
Implementation & Management
You’ll have expert engineers handling every detail. We liaise with any vendors or providers on your behalf and schedule implementation around you to avoid downtime and keep you running efficiently.
Maintenance & Support
As your business evolves, we help your IT operations evolve with it - keeping you resilient, efficient, and ready for what’s next. With our responsive help desk, support is always just a call away.
Worried About Cyber Threats?
You’re not alone - cyber risks are growing, and protecting your systems from unauthorised access is now business-critical. We build security into every part of your infrastructure, keeping your data safe and your business compliant.
Confused About the Technology You Need?
We take the guesswork out of IT. Our expert team will recommend solutions that align with your business goals, from optimising your server infrastructure to introducing new tools. Better yet, we’ll install and manage them for you.
Experiencing Recurring IT Issues?
If you’re stuck in a loop of repeat problems, we’ll break the cycle. You’ll get clear insights into the root causes, a plan to fix them, and ongoing support to keep things running smoothly.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Fully
Managed IT
Support
Our fully managed IT support gives you complete peace of mind. We handle everything – including scaling up your infrastructure, onboarding new users, and all of the services listed here - so you get valuable time back to focus on your business.
Proactive Infrastructure Management
Prevent problems before they start. We remotely monitor your entire infrastructure, detecting thousands of potential faults before they disrupt your business. Security and maintenance updates are applied in the background, keeping servers, desktops, and applications stable, secure, and conflict-free.
Cutting-Edge Technology Procurement
Stay at the forefront with the latest technology. We’ll help you select and procure future-proof technology that aligns with your goals - making sure every investment adds value and reduces complexity.
Risk Management & Data Security
Avoid downtime and disruption with robust security measures and disaster recovery plans tailored to your needs. Through our partnership with a world-leading Security Operations Centre, your IT environment is monitored 24/7.
IT Infrastructure Strategy
Strategic IT planning is essential for long-term success. We work closely with you to build bespoke IT roadmaps and budgets that align with your business objectives. Through regular quarterly planning sessions, we review your systems, recommend improvements, and keep your infrastructure evolving.
Cloud
Migration Services
Move to the cloud with confidence. We make cloud migration simple and stress-free – handling the entire process from planning to support. Whether you're shifting email or file storage, we help you unlock the flexibility and secure remote access that comes with the cloud.
Why Do London Businesses
Need Infrastructure Support?
London businesses operate in one of the fastest-moving markets in the world - and that puts pressure on your IT to perform without fault. But when internal teams are stretched thin, don't have technical expertise, or end up firefighting daily issues, it’s easy for technology to become a bottleneck rather than a driver of growth.
Whether you need to meet industry regulations, secure critical data, or simply free up your team’s time, having the right solution and expert support gives you a clear advantage. With our London-based IT support team's strategic approach to infrastructure, your IT becomes a valuable asset.
Scalable & Adaptable
We build infrastructure solutions that grow with your business. Whether you're expanding your team, adopting new systems or changing direction, our consultancy ensures your IT setup adapts to meet both your current and future needs. With the right strategy in place, you’ll gain a real competitive edge.
Cost Savings
Outdated or fragmented IT systems can quietly drain your budget. We help make sure you’re only paying for what your business truly needs. And with a fixed monthly fee and no hidden costs, our infrastructure consultancy delivers complete financial clarity, helping you plan ahead with confidence.
Excellent Communication
Our dedicated team are great communicators – friendly, approachable, and skilled at turning complex tech into clear solutions. We take the time to understand how your team works, making IT feel like a natural extension of your day-to-day operations. Need help on-site? We're available for on premise visits whenever you need a more hands-on approach.
Two Decades of Expertise
With over 20 years supporting businesses of 20+ staff across the London area, we know how to optimise IT infrastructure for better performance and resilience. You’ll get to take advantage of our deep expertise, from streamlining business operations to choosing between operating systems.
95% First-Call Resolution Rate
Most issues are resolved on the very first call, helping you stay focused and avoid disruption.
90% Tickets Resolved the Same Day
We prioritise fast, effective resolution - aiming to fix most issues the very same day they’re raised.
99.9% Client Retention Rate Over 3 Years
From network upgrades to strategic infrastructure planning, small businesses stick with us because we deliver consistent results, honest advice, and reliable support.
Average Response Time: Under 15 Minutes
When something’s not right, you need fast answers. Our support engineers respond in under 15 minutes, so infrastructure issues don’t become full-blown problems.
Why We're Trusted for
IT Infrastructure Services in London
The real-life impact of our IT infrastructure services.
Infrastructure Upgrade
for GFC Economics
GFC Economics came to Ratcliff IT looking for a smoother, stronger IT setup, and that’s exactly what they got. We delivered a full network and server upgrade, creating a stable, future-ready platform with minimal disruption to the business. Our team worked directly with Microsoft, SAGE, and GFC’s web provider to ensure every part of the setup was seamless. Now, with Ratcliff IT as their fully managed support partner, GFC’s team can rely on fast, friendly helpdesk support whenever they need it.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director, GFC
Industry Knowledge
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