Privacy Policy

Company Privacy Policy

This Privacy Policy applies to our use of any and all Personal Information collected by us and used by members of Ratcliff IT in accordance with current UK legislation.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Data Controller" means the person or organisation who determines how data is processed. Ratcliff IT is the Data Controller

"Data Processor" means the person or organisation who process data on behalf of the Data Controller

"Data" means collectively all information that you submit to Ratcliff IT.

"Ratcliff IT" means Ratcliff IT of Totteridge House, Alum Way, Totteridge, London, N20 9QL;

"Personal Information" means information about an individual that can be used to identify that individual, and includes electronic identifiers such as IP addresses.

"User" means any third party that accesses the Website and is not employed by Ratcliff IT and acting in the course of their employment; and

"Website" means the website that you are currently using (www.ratcliff.it) and any sub-domains of this site, unless expressly excluded by their own terms and conditions.

Scope of this Policy

This Policy explains:

How we collect personal Information
How we use the Personal Information which we collect and why it is being collected
Who we share your Personal Information with
How we store your Personal Information and how long we store it for
How we ensure the security of your Personal Information
Your rights and how you can manage the use of your personal information
How you can contact us or make a complaint

Your Personal Information and How we Collect it

We collect Personal Information from you when you call or email us, provide information directly to us, undertake work for you or sign up to our offers and news. Any of the following Personal Information may be collected:

Your name
Your date of birth
Your email address
Your telephone number
Your postal address
Financial information such as bank account details and credit / debit card numbers
Your future communication preferences
Other Personal Information that we need to undertake a service that we are legally required to undertake such as Credit checks
IP address

We may collect data from other sources, such as Social Media, other Service Providers and Referrals which may include:

Your name
Your postal address
Your email address

We may collect the following information and data when you visit our site or open an email sent to you by Ratcliff IT

IP address
Web browser type and version
Operating system
A list of URLs starting with a referring site, your activity on this Website, and the site you exit to

How we use your Personal Information

We will use any or all of the above Personal Information in order to provide you with the best possible service and experience. For example:

Answer your questions and respond to your requests
Create and manage your account and deliver the service you have instructed us to deliver
Internal record keeping
Improve our products/services
Send your contact details onto Third Parties as part of a service that we have been engaged to undertake, for example we may send your data to, credit reference agencies, and other providers of Professional Services.
To manage and further our own legitimate interests such as

We may also use your data for Marketing and Advertising and may telephone you or email you about a product or service we think you might be interested in. We will only contact you for this reason if you have expressly asked us to do so by opting in via our website, over the telephone or by email. You are not obligated to provide us with your Personal Information for marketing purposes but if you have you can opt out at any time by contacting us the same way that you opted in. You may also contact us at privacy@ratcliff.it

Our legal basis for using your personal information

We only use your personal information as we are legally permitted, therefore we only use personal information where:

we have your consent (if consent is needed);
we need to use the information to comply with our legal obligations;
we need to use the information to perform a contract with you; and/or
it is fair to use the personal information either in our interests or someone else's interests, where there is no disadvantage to you – this can include where it is in our interests to contact you about products or services, market to you, or collaborate with others to improve our services.

Where we have your consent, you have the right to withdraw it. We will let you know how to do that at the time we gather your consent.

Who we share your Personal Information with

Unless we have a legitimate interest, as identified above, or we are permitted by law to do so your Personal Data will not be disclosed to third parties. We do not sell or share your data to marketing companies outside of Ratcliff IT, and we only share your personal information within Ratcliff IT and as described in this policy. Any of your Personal Information that we share with such parties is used only to the extent required by them to perform the services that Ratcliff IT requests. Any use for other purposes is strictly prohibited and we contractually require that they will protect your data as required under current legislation.

How we Store your Personal Information

We will retain Personal Information for the period necessary for us to fulfil the purpose for which your data was obtained. During this time we will securely store your Personal Information both electronically and/ or as paper files. When we have completed the task for which your Personal Information is required we will either delete it, in the case of electronic data, or confidentially destroy it, as in the case of any paper records. If we retain your Personal Information beyond this time we will do so to meet our own legitimate needs, or as required to do so by law.

How we ensure the Security of your Personal Information

Data security is of great importance to Ratcliff IT and to protect your Personal Information we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any personal Information collected.

Your Rights to your Personal Information

You have certain rights as to the management of your Personal Information that we hold for you. You can exercise any of these rights by contacting us.

The Right of Access – you have the right to access the Personal Information we are holding and to confirm that your data is correct and being processed fairly.

The Right of Rectification – you have the right to have inaccurate Personal Information rectified.

The Right to Erasure – you have the right to have your Personal Information erased (also known as 'The Right to be Forgotten') in the following circumstances;

the Personal Information is no longer necessary for the purpose for which we originally collected or processed it and we have no other lawful reason for keeping it;
we needed your consent as your lawful basis for holding the data, and you have withdrawn your consent;
we have processed the Personal Information for direct marketing and you have objected to that processing;
we have processed your Personal Information unlawfully;
we must erase your Personal Information to comply with a legal obligation

Right to Data Portability

You have the right to obtain and reuse your Personal Information for your own purposes. The data will be provided in a machine-readable format.

Right to Object

You have the right to object to us handling your Personal Information:

When we cannot demonstrate that we are handling your Personal Information based on our legitimate interests or in the course of completing a task of public interest that has been sanctioned by an official body
If we engage in direct marketing activities that you have not condoned

How to Complain about Our Use of Your Personal Information

If you wish to make a complaint or have concerns regarding your Personal Information, please contact us at privacy@ratcliff.it

If you wish to make an external complaint about the way we have processed your Personal Information, you can contact the Information Commissioners Office - https://ico.org.uk/

Changes to this Policy

Ratcliff IT reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on our Website.