Your Onsite IT Support Provider in London
With Ratcliff IT, you gain a comprehensive, fully managed service designed to keep your London team productive. Our approach offers the best of both worlds: responsive remote support for day-to-day issues and dedicated onsite visits for those times when hands-on expertise makes all the difference.
As your managed IT service provider, we go beyond quick fixes. We develop a customised IT roadmap and budget plan to support your goals, with monthly service reporting and quarterly strategic planning meetings to ensure your systems align with your business goals.
We also handle proactive security and maintenance updates for your servers, desktops, and applications—all in the background, with minimal downtime.
Find Out How Managed IT Keeps You Ahead
Onsite IT Support London Benefits
As a Ratcliff IT managed services client, you'll gain access to the following onsite benefits:
Expertise When You Need It, Without Full-Time Commitment
Get the specialist onsite support you need, only when you need it—without the need for an in-house team. This means you get expert guidance and hands-on assistance for projects or complex issues, without the costs and commitment of hiring full-time staff. If you already have an existing IT team, we’ll work alongside them, combining expertise to tackle any task.
Local Onsite Support for Faster Response Times
With a London-based Service Desk, we’re able to respond quickly, whether it’s an urgent onsite need or a question about how to get the most from your technology. Our support team is easy to reach through our web portal, email, or phone, so help is never far away. You’ll work with experienced, friendly staff who genuinely enjoy what they do. Over time, you’ll get to know our helpful London onsite team, and they’ll get to know you and how you work.
Tailored, People-Focused Solutions
We take a consultative, client-centric approach to ensure that our support fits your business needs precisely. Our team doesn’t just fix issues, we work with you to understand the unique demands of your business, providing solutions that help you grow with confidence. With detailed documentation of your setup, we’re always up to speed, ensuring fast, consistent support that feels like part of your team.
Predictable Monthly Operating Expense
With Ratcliff IT, there are no hidden fees or surprise costs. Our all-inclusive pricing covers everything needed to support your day-to-day operations, from troubleshooting to onboarding new starters and handling leavers. This gives you clear visibility into your IT budget and keeps you fully in control of what you're spending whilst we cost effectively deliver support.
IT Support, Made Bespoke To Your Needs
Who We Support with Our Onsite IT Services
Our fully managed IT support with on-site visits is designed with SMEs in mind, helping you keep technology running smoothly without the cost of a full-time IT team. We support a range of businesses, specialising in IT support for financial services and professional services.
Case Study: Access Solutions Scaffolding
We started by getting to know Access Solutions’ current setup and found a few areas where we could really make a difference. High on the list was putting in place a solid backup and disaster recovery plan after they’d experienced some downtime with a server issue. We implemented a reliable backup solution, smoothly migrated their systems to Office 365, and arranged a switch to a faster internet provider to keep their operations efficient.
Now, with both fixed office based workers and a team of field workers using iPads to access emails and apps on the go, Access Solutions has peace of mind knowing their IT is in safe hands.
‘We are really pleased with the service provided by Ratcliff IT. They set up everything very efficiently and the team were polite and friendly to work with. I would definitely recommend them.’
Lynn Ayiotis, Company Secretary, Access Solutions
Read The Full Case Study
How it Works
We've made onboarding easy. Here's what it looks like:
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Getting to Know Your Business: We meet with your team and listen to their needs, gathering essential details like equipment locations, access information, and any specific requirements. We even take floor plans and photos to fully understand your setup.
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Setting Up Our Systems to Support You: We take care of every detail, adding our support tools to your computers, creating secure logins, and working with your suppliers (such as internet providers).
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Making Everyday IT Easy: We create clear steps for everyday needs like setting up new staff, handling equipment changes, and prioritising key contacts in your business to make support requests easy and efficient.
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Trusted Partnership: As we get to know your setup, we’ll look for ways to improve how your IT supports your business goals, suggesting changes that could make things run even better.
Book a free, no-strings-attached meeting to get started. Our founder, James Ratcliff, will take the time to understand what’s important to you, answer your questions, and explain how our flexible London onsite IT support can keep your technology running smoothly.
