Onsite IT Support London
Award-winning remote IT support, reinforced by onsite visits from experienced engineers. Ratcliff IT delivers the security, compliance and operational continuity high-performing London businesses depend on.
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Fast In-Person Assistance
When issues need physical intervention - failed hardware, cabling problems, network faults or essential installs - our experienced engineers come directly to your office. You get fast, effective support at the moments when downtime would hit hardest.
Support That Fits Your Operations
You gain a more resilient IT foundation, with risks identified early. Our team conducts an onsite review during onboarding to analyse your layout, workflows and infrastructure, ensuring decisions are based on accurate insight.
Onsite Support Without the Cost
Because most issues are resolved remotely in minutes, you don’t need the expense of hiring full-time onsite technicians. You get expert engineers on site when it genuinely matters, without the overheads of maintaining an internal IT department.
Security Concerns Putting Your Business At Risk?
We strengthen your environment with 24/7 monitoring, advanced endpoint protection, continuous risk assessments, and layered security controls. Threats are identified and contained early, giving you confidence that your systems, data, and people remain protected at all times.
Spending Too Much Time Fixing IT Problems?
Our managed service is deeply proactive, preventing issues before they disrupt your team. Using secure, automated monitoring across endpoints, servers, cloud environments, backups and patching, we detect and triage alerts within our support model.
Dealing With Poor Communication?
Clear communication keeps your business moving and prevents issues from escalating. With Ratcliff IT, you always know what’s happening. Your dedicated service coordinator oversees scheduling, ticket progress and daily communication, ensuring work stays on track and decisions aren’t delayed.
IT Costs Too High or Unpredictable?
With Ratcliff IT, you get full support without surprise charges or add-ons. Our all-inclusive model gives you everything - proactive maintenance, strategic guidance, user onboarding and everyday IT administration - under one fixed monthly fee.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Fully Managed IT Support
Operate with confidence knowing Ratcliff IT is managing your IT estate end-to-end. You receive complete support paired with onsite visits where it adds value. Find out more about what our fully managed IT support includes.
IT Support & Helpdesk
Our high-performing London IT support team remotely handles the day-to-day remote administration of your IT environment. Whether a request comes directly from a user or is triggered automatically through proactive monitoring, our team ensures swift, expert resolution every time.
IT
Consultancy
Our IT consultants manage IT projects end-to-end - including office moves, system upgrades, and new hardware - ensuring everything is delivered smoothly and without downtime for your team.
Managed Cyber Security
Stronger security with none of the complexity. Our Cyber Essentials Plus–certified managed cyber security service delivers enterprise-grade protection with 24/7 monitoring, threat prevention and rapid incident response to keep your business fully operational.
IT Strategy Consulting
Ensure your technology supports long-term business success. We create strategic roadmaps, lead quarterly reviews, and deliver accurate budget planning so you can plan with confidence and stay ahead.
Cloud
Services
Modernise your environment by upgrading from onsite storage to secure, scalable cloud solutions. We manage migration, backups and ongoing optimisation to improve resilience and accessibility.
95% First-Call Resolution Rate
Most issues are fixed immediately - one call, one solution - so your team can stay productive.
90% Tickets Resolved the Same Day
We work fast to keep your business moving. Almost every request is completed within the same day, maintaining momentum across your firm.
99.9% Client Retention Rate Over 3 Years
Reliable delivery and genuine care build the trust every long-term partnership needs.
Average Response Time: Under 15 Minutes
When something goes wrong, you don’t wait. Our engineers respond within minutes, keeping your systems stable and your people focused.
How We Make Onboarding Simple
Switching IT providers shouldn’t disrupt operations. Our process removes that risk. A dedicated engineer and project coordinator manage every detail, ensuring continuity, controlled handover and zero impact on your team.
We start by analysing your structure, compliance needs and operational priorities. This ensures your new support model delivers real value from day one.
With a clear understanding of your workflows and infrastructure, including onsite assessments where beneficial, we build a service model that aligns precisely with how your organisation operates.
Your systems stay online throughout. We handle the full technical handover with your outgoing provider, protect all data and complete any required onsite configuration without slowing your team down.
Once live, we audit your entire environment and create a roadmap to elevate performance, resilience and compliance. Regular reviews keep everything aligned with your business direction.
You work with a team that understands your systems at a granular level and manages them with intention. Through proactive oversight and structured communication, we deliver a reliable IT foundation that supports both performance and strategic progress.
Remote and Onsite IT Support Case Studies
Real examples of how we deliver fast, measurable improvements to businesses across London.
Triton Building Restoration
Triton Building Restoration replaced the cost of an internal IT Manager with a fully managed service from Ratcliff IT, instantly reducing overheads while gaining faster issue resolution and stronger day-to-day protection.
"Ratcliff IT deal with any issues quickly and efficiently. They will always offer to do anything they can to help, even if it is not within their remit. They know our names and we know theirs, so there is never a need to quote PC numbers. We have regular contact and that makes a real difference to know they only a phone call away."
Lauren Creswell, Office Manager
Access Solutions
We stabilised Access Solutions' systems, implemented a full backup solution and migrated them to Office 365 - all completed within 24 hours and without any disruption.
"When our emails were moved across to Office 365 we didn’t notice the transfer at all. Ratcliff IT were happy to manage everything for us, including a change of Internet provider, so we didn’t need to worry about a thing."
Lynn Ayiotis, Company Secretary
Industry Knowledge
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Insights, tips, and no-fluff advice to help your business stay secure, productive, and ahead of the IT curve.
