Meet the Team
At Ratcliff IT, we’re passionate about putting the right people in the right roles, every time. We’re very proud to have such an experienced team, it’s how we ensure the highest quality of service—every time. We want our clients to know they can trust us and see that there’s a real person behind the screen that they will enjoy talking to.
James Ratcliff
Founder and Managing Director
James has worked in the IT industry for more than 20 years and is a self-proclaimed recovering techie. His career has evolved from hands-on tech and consultancy into leadership and management, shaping a high performing team and a service that supports successful organisations.
His background gives him a balance of technical depth and commercial focus. James works closely with leaders, boards, directors and partners in a trusted capacity, providing the confidence that technology, security, and operations are handled and aligned to their goals.
Supporting the development of his team and seeing clients thrive continues to be his main motivation. He is also a dedicated and occasionally embarrassing dad.
Outside work, James is committed to fitness and can be found at Barry’s Bootcamp most weeks. He loves music and film, with favourites including Citizen Kane, Jaws, and Interstellar. And if you bring up F1, be prepared, because you might not get away quickly.
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Debbie Keeley
Managed Services and Client Success Lead
Debbie has spent eight years with Ratcliff IT, supporting the technical team in ensuring that our clients receive the best service, at the very high standards we’ve set for ourselves. She’s also a client experience whizz and will be able to answer any of your billing and operational related queries.
In her personal life, she’s a taxi driver for her son’s football matches and a chef for her four-year-old daughter who loves to eat! She also enjoys reading, running, and cheering on her football team, Tottenham Hotspur.
Filipe Da Costa
Technical Lead
Filipe is approaching his four year anniversary with the Ratcliff IT team. With over 20 years’ experience in the IT industry, Filipe oversees a team of skilled and dedicated professionals who are committed to providing a high standard of support.
In his personal life, Filipe is father to the most independent three year old daughter. He also enjoys a good book and watching probably any sport you can name.
Carrie Fulton
Marketing Lead
Carrie has been with Ratcliff IT for three years, working hard to make sure that clients and prospects know about all the great stuff we do. Carrie is also responsible for keeping our clients up to date with industry knowledge and any Ratcliff IT updates.
Outside of work, Carrie keeps her hands full messing around with her family, which includes her two brilliant young boys.
She also loves to binge watch a great box set and enjoys a G&T in the sunshine!
Our Values
Everything we do is underpinned by our five key values. That’s the Ratcliff IT way.
Strive for Excellence
We always put in 100% effort and strive for excellence in everything we do.
Always
be Fair
At Ratcliff IT we do the right thing for everyone: our clients, our business and our staff.
Deliver on what we Say
What we say matters. We pride ourselves on our responsiveness, so we’ll always follow up with you.
Can Do Attitude
Ratcliff IT employees have a willing, committed, outward mindset focused on serving the needs of others.
No
Geeks
We fill our team with bright, personable, friendly staff who love the work they do and commit to a no jargon approach!
