Meet the Team
The right people in the right roles, kept there. Below is who you will actually be dealing with.
James Ratcliff
Founder and Managing Director
James has worked in IT for more than twenty years, moving from hands-on technical and consultancy work into leadership. That background gives him a balance of technical depth and commercial judgement, and he works closely with client leadership teams, boards, and partners as a trusted advisor on technology, security, and where the business is heading. Building the team and watching clients thrive is what keeps him at it.
Outside work he is at Barry's Bootcamp most weeks, and will talk about Citizen Kane, Jaws, or Interstellar given the smallest opening. Do not bring up F1 unless you have time.
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Debbie Keeley
Managed Services and Client Success Lead
Debbie has spent nine years at Ratcliff IT and knows the client base better than anyone. She supports the technical team in making sure clients receive the standard we set for ourselves, and she is the person who will answer a billing or operational question properly the first time. Clients tend to deal with Debbie for years, which is exactly the point.
Away from the office she is chief taxi driver for her son's football matches and chef to a four-year-old daughter who loves to eat. A Tottenham supporter, which she bears well.
Filipe Da Costa
Technical Lead
Filipe has more than twenty years in IT and leads a team of skilled engineers delivering the day-to-day standard clients rely on. He owns technical quality: how work gets done, how problems get diagnosed properly rather than patched, and how the engineers around him keep getting better. When something complicated lands, it usually lands with Filipe.
At home he is father to a famously independent three-year-old daughter. He reads widely and will watch almost any sport you care to name. Don't mention his DIY, though.
Claire Finnimore
Finance and Operations Executive
Claire brings structure and quiet reliability to the finance and operations side of the business. She runs day-to-day financial management and operational oversight, keeping things accurate, on track, and properly organised in a business where standards are not negotiable. She is the person who spots what needs doing and gets it done without fuss, and the wider team trusts her judgement on it.
Outside work Claire values a real work-life balance, and can usually be found travelling, doing yoga, or walking her dog.
Our Values
These aren't poster values. Every person on the team owns them - and you'll notice the difference from your first call.
Excellence
Full effort on every job, however small it looks. The tenth month has to be as good as the first.
Fair
Doing the right thing by clients, by the business, and by our own people, including when nobody is checking.
Deliver what we say
If we commit to it, it happens. We own the follow-up, so the ball is always in our court rather than yours.
Can-Do Attitude
Willing, committed, and focused outwards. The instinct is to find a way, not to explain why there isn't one.
No
Geeks
Bright, personable people who explain things in plain English. Nobody here hides behind technical language.
