At Ratcliff IT, It's
All About People


Get to know the people that are Ratcliff IT—it's what sets us apart.


    James from Ratcliff IT listened to our situation and totally understood the needs of a small business. We liked his personal approach and the way he avoided using technical jargon, so we could fully understand the solution on offer

    - Liz Bright, Managing Director, GFC Economics

    Read the GFC case study

    Ratcliff IT will always offer to do anything they can to help. They know our names and we know theirs, so there is never a need to quote PC numbers. We have regular contact and that makes a real difference to know they only a phone call away

    - Lauren Creswell, Office Manager, Trition Building Restoration

    Read the Triton case study

    The team at Ratcliff are always jolly, smiley and helpful. They are very responsive which is a refreshing change

    - Robert Cooper, Director AGL

    Read the AGL case study

People First Approach

At Ratcliff IT, we prioritise our people, whether that’s our clients or our employees. We’re a close-knit team filled with friendly, personable and knowledgeable individuals who you’ll actually want to work with.

We’re not all talk, but we know how to have a good conversation! Our superpower is translating technology into real business outcomes. We demystify your IT and ensure that the solutions we implement make a real impact within your organisation.

We’re in the people business, not the technology business. If something is important to you, we’ll make it happen.

Meet the Team

At Ratcliff IT, we’re passionate about putting the right people in the right roles, every time. We’re very proud to have such an experienced team, it’s how we ensure the highest quality of service—every time. We want our clients to know they can trust us and see that there’s a real person behind the screen that they will enjoy talking to.


James Ratcliff
Founder and Managing Director

James has worked in the IT industry for 20 years and is a self-proclaimed ‘recovering techie’. He’s not a geek (but also definitely a geek!)

James is experienced in solving problems and taking care of the needs of small business. As he and his business have grown, serving and growing clients, staff and their families has become his purpose. Seeing his staff and clients grow personally and professionally is his real motivation, along with his family. He’s a bit of an embarrassing dad.

James has loads of diverse hobbies: he loves the gym, boxing and he’s even a qualified rescue scuba diver! He loves movies, with his favourites being Citizen Kane, Jaws and Interstellar...but it might be safer not to talk to him about F1 as he’s an avid fan and has watched every weekend since the 80s.

Debbie (1)

Debbie Keeley
Managed Services and Client Success Lead

Debbie has spent six years with Ratcliff IT, supporting the technical team in ensuring that our clients receive the best service, at the very high standards we’ve set for ourselves. She’s also a client experience whizz and will be able to answer any of your billing and operational related queries.

In her personal life, she’s a taxi driver for her son’s football matches and a chef for her three-year-old daughter who loves to eat! She also enjoys reading, running, and cheering on her football team, Tottenham Hotspur.


Filipe Da Costa
Technical Lead

Filipe is approaching his two year anniversary with the Ratcliff IT team. With over 20 years’ experience in the IT industry, Filipe oversees a team of skilled and dedicated professionals who are committed to providing a high standard of support.

In his personal life, Filipe is father to the most independent two year old daughter. He also enjoys a good book and watching probably any sport you can name.


Carrie Fulton
Marketing Lead

Carrie has been with Ratcliff IT for three years, working hard to make sure that clients and prospects know about all the great stuff we do. Carrie is also responsible for keeping our clients up to date with industry knowledge and any Ratcliff IT updates.

Outside of work, Carrie keeps her hands full messing around with her family, which includes her two brilliant young boys.

She also loves to binge watch a great box set and enjoys a G&T in the sunshine!

Our Values

Everything we do is underpinned by our five key values. That’s the Ratcliff IT way.



Strive for Excellence

We always put in 100% effort and strive for excellence in everything we do.


be Fair

At Ratcliff IT we do the right thing for everyone: our clients, our business and our staff.


Deliver on Promises

What we say matters. We pride ourselves on our responsiveness, so we’ll actively follow up on our promises to you.


Can Do Attitude

Ratcliff IT employees have a willing, committed mindset focused on serving the needs of others.



We fill our team with bright, friendly staff who love the work they do and commit to a no jargon approach!


Want to Learn more About Us and the
Impactful IT Services We Offer?

Let's Talk About Your Business

For small business IT support with that personal touch you can trust, get in touch with our expert team today.our asssment today.

314 Regents Park Road,
London, N3 2JX

Email introductions:

Pick up the phone:
020 3551 6262


Contact Us

We recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner in your business. Think of us as an extension of your own team. You'll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote support.

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Email us today:

Support: 020 3551 6272

Sales: 020 3551 6262

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