IT support for professional services

IT for London professional services firms, run by people as experienced as yours

Senior engineers on every issue, one fixed monthly fee, and IT that stays out of your team’s way, in the office, at home, or with a client. For consultancies, advisory firms, and other professional practices of 20 to 100 people.

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Your people are the business. That’s where we’re alike.

Ratcliff IT provides fixed-fee IT support, cyber security, and AI readiness for London professional services firms, typically 20 to 100 staff.

There is always more work, more regulation, and more expected by clients. But ask a managing partner what is hardest and the answer is usually people: finding good ones, and keeping them. At your size, senior people are the firm. Their advice, judgement, and client relationships are what you sell.

A good IT service works the same way. What you are buying is the experience of the people behind it. Our engineers average 12 years, and the advice they give is as much a part of the service as the fixes.

With us, IT stops getting in your people’s way. Problems are fixed by senior engineers, new starters are ready on their first day, and your team works the same way wherever they are.

Find out if we’re the right fit →

ACCREDITED & RECOGNISED

~5 mins

First Human Response

A real person, not a queue

75%+

Resolved same day

Most issues, gone in hours

Under 2 touches

to close most tickets

on average

12 years'

Engineers average

experience

Experienced staff expect tools that work. A new starter waiting for a laptop, or a partner fighting a login before a client call, is a poor advert for the firm they chose.

Every slow laptop, failed sign-in, and lost file takes time from the people whose time is worth most. Small problems cost energy as well as hours.

Your team works from the office, from home, on the train, and at client sites. They need the same access and the same protection wherever they are.

Clients send security questionnaires, add data protection terms to engagements, and expect their information to be handled with care. Each one needs a straight answer with evidence behind it.

Everything your firm knows,
ready to work for you

Over the years your firm has produced thousands of proposals, reports, advice notes, and emails. That is the firm’s knowledge, and most of it is hard to find once it is filed.

AI tools such as Microsoft Copilot can now search it, summarise it, and answer questions from it. A partner can ask what the firm advised on a similar project three years ago and have the answer in seconds.

That comes with responsibility. AI sees whatever the person using it can see, so if permissions are loose, it finds what it shouldn’t. We put permissions, data governance, and policy in place first, then implement at a pace that protects your clients’ information and your reputation.

AI readiness: get your house in order first →

Every person you deal with is experienced and qualified, and our engineers average 12 years’ experience. No juniors, no apprentices, no call centre.

A named client success contact runs regular business planning meetings and keeps a technology plan that follows your business plan.

New starters have their laptop, accounts, and access ready on their first day. Leavers lose access on their last. Both are included in the fee.

Laptops, phones, Microsoft 365, and shared files are set up so your team works the same way at home, in the office, or at a client’s site, with the same protection.

We help you answer the IT and Cyber Security sections of client security questionnaires, supplier onboarding forms, and cyber insurance renewals as part of the service.

Support, security, and planning, including starters and leavers, are covered by one fixed monthly invoice. No hourly billing, no unexpected bills.

Unlimited helpdesk support, remote and on-site, for your team and the systems they rely on, including the practice and project platforms your firm runs on. We deal with the vendors so your staff don’t have to.

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A named client success contact runs regular planning meetings, turning your business plans into a technology plan your leadership team can follow.

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Protection, monitoring, detection, and response across devices, email, identity, and cloud, backed by a 24/7 Security Operations Centre. If ransomware gets through, the affected machine is isolated, Windows computers are rolled back to how they were before the attack, and Macs are cleaned of the malicious files.

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Your documents, advice, and email are the most valuable data you hold. Permissions and data governance come first, then implementation at a pace that protects your clients’ information.

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Konexus Resources Group

Bringing order and security to a growing international group

Konexus Resources Group came to us in 2025 with an unclear security baseline, inconsistent support, and no IT plan to support growth. We assessed their environment, secured their cloud platforms and identities, replaced ageing equipment, and put consistent support and documentation in place. As trust grew, they extended our role to their business units in Thailand and the Middle East.

01 Oct, 2024

★★★★★

Ratcliff IT Path To Partnership

Switching is easier than you'd expect

A clear, straightforward process from first conversation to long-term relationship. You discover where things stand, decide when you're ready, and everything is delivered without surprises.

We work to a written handover plan with your outgoing provider, and help you record when their access is removed, so there is a clear record of who could reach your systems and when.

Not sure it's time to switch? Take the 2-minute assessment →
How to switch IT providers →

Discovery Call

A focused 30 minute conversation to understand where you are, what's not working, and whether we're the right fit for each other.

NO OBLIGATION

Business Needs & Outcomes

A deeper session with our principal. We explore your goals, plans, and how IT, security, and AI can actively support your business strategy.

STRATEGIC DEPTH

Proposal Meeting

We present our recommendations and commercials in person. A real conversation - not a document in your inbox. Questions welcome.

IN PERSON

Onboarding & Go Live

A structured 30-day project. We handle the migration, configuration, and setup - so you can stay focused on running the business.

30-DAY PROJECT

Partnership

Ongoing IT management, regular strategy reviews, and proactive consulting - a relationship built around your growth, not just your tickets.

LONG-TERM

30 minutes. No obligation.

No hard sell. Here's exactly what happens next.

Reach out and we'll get back to you the same day, usually within a couple of hours, to arrange a 30-minute introduction call with a senior member of our team.

There's nothing to prepare and no need to be technical. It's simply a chance to talk about your business, your goals, and whether we're the right fit for one another.

If it feels like a good match, we'll arrange a follow-up conversation. If not, we'll be honest and leave you to decide your next steps.

No pressure. No obligation. Just a conversation to see if we're a good fit.

We work with successful, well-run professional firms of 20 to 100 staff, in and around London. That includes consultancies, advisory and research firms, accountancy practices, property and asset managers, and events businesses. We also have dedicated pages for law firms, accountants, and financial services.

Yes, and it is included in the service. We help you answer the IT and Cyber Security sections of client and supplier questionnaires and cyber insurance renewals, and check each answer against what is actually configured before you sign it off.

Yes. Your team’s laptops, phones, and access to Microsoft 365 and shared files are set up and protected the same way wherever they work, with 24/7 monitoring behind them.

Yes, and we have for many years. We handle the day-to-day administration, including new starters, leavers, and getting computers ready, and Macs are covered by the same 24/7 security monitoring as Windows.

In order. AI tools see what the person using them can see, so permissions and data governance come first. Then policy: what is allowed, with which data, and who is accountable for the output. Only then do we implement.

It belongs to you. If you move to another provider, the handover is run as a defined project, so admin access, documentation, and evidence transfer cleanly and nothing falls into a gap between providers.

IT for London professional services firms, run by people as experienced as yours