IT Support For Professional Services
At Ratcliff IT, we make switching IT providers smooth, structured, and stress-free.
Fast, Friendly Support When You Need It
Tired of chasing your IT provider for help? We know how frustrating it is to be left in the dark. That’s why our team stays responsive and always accountable - handling problems quickly and giving your internal resources room to breathe.
Proactive Support & Infrastructure Management
Dealing with recurring issues or unexpected downtime? We proactively monitor your systems, tackle issues before they escalate, and put strong cyber security in place to keep you compliant and ensure business continuity.
IT Strategy Planning Done Right
Not sure if your IT setup is holding you back? We’ll review your systems, provide honest advice, and guide you with a clear, scalable IT plan that supports business growth. From refining your IT infrastructure to delivering project management services like cloud migrations, we’ll help you move forward with confidence.
Confused by IT or unsure what’s being delivered?
We make everything clear. Expect straightforward advice and full visibility into what’s happening and why.
Stuck with systems that feel clunky, slow, or disjointed?
We review how your team works and set up technology that supports your workflow, so everything feels smoother and more efficient.
Not sure your IT setup is ready for what’s next?
Whether you’re growing, changing tools, or planning for the future, we’ll help you build a clear, strategic roadmap to support your goals.
Worried about protecting sensitive client data?
With professional services handling confidential client information, security can't be an afterthought. We provide enterprise-grade cyber security with 24/7 monitoring.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring & Tech Management
We spot issues before they cause disruption, from performance glitches to hidden vulnerabilities. While your team stays focused on clients, we’re behind the scenes keeping everything patched, protected, and running like clockwork.
Responsive Technical Support
& Helpdesk
Get fast, expert help when you need it. With specialist knowledge serving London businesses of 20+ staff, 90% of issues are resolved remotely by our experienced team - and if needed, we’ll send an engineer from our office straight to you.
Disaster
Recovery & Backup Services
Every business needs a plan B. We make sure yours includes rapid data recovery, secure backups, and a clear path back to normal after unexpected disruptions, so you’re never caught off guard when it matters most.
Flexible Cloud Services
Remote working, secure file access, better data management - the cloud can unlock it all, if it’s set up right. Whether you need Microsoft Office 365, Azure, or a custom setup, we’ll design a solution that fits your workflow, protects your data, and scales with your firm.
IT Strategy Consulting
Is your technology holding you back or helping you grow? We offer strategic advice rooted in your business goals. Whether you’re expanding or adapting to new client demands, we’ll help you build an IT roadmap that supports every step.
Cyber Security Services
Don't let cyber security keep you up at night. We provide end-to-end cyber security protection, including multi-layered defences, safe remote access, and best-in-class tools. It’s the peace of mind your clients expect, and your business needs.
Find Out Why We're the First Choice for Professional Services IT Support
Behind the scenes but always on hand - IT support designed for the pace and precision of the professional services industry.
Tackling Downtime with a Complete IT Overhaul for GFC
When leading economic research firm GFC Economics faced serious downtime and IT disruption, they turned to Ratcliff IT to get things back on track. We rebuilt their network from the ground up, delivered a new server setup, and managed a smooth transition with zero fuss - all while coordinating directly with Microsoft, SAGE, and their web provider. Now, with fully managed IT support and a responsive help desk behind them, GFC Economics operates with the stability and speed their global clients expect.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director, GFC
Building a Solid IT Infrastructure for AGL
From upgrading all desktops ahead of the Windows 10 deadline to keeping systems running smoothly day to day, we’ve helped AGL reduce risk, improve efficiency, and gain the IT foundation they need to keep delivering for their clients.
“The team at Ratcliff are always jolly, smiley and helpful. They are very responsive which is a refreshing change.”
Robert Cooper, Director, AGL
We're In The People Business
We’re not just here to talk tech - we translate it into plain business terms. Our team is friendly, approachable, and genuinely enjoys helping people. We build real relationships with our clients because IT is about more than systems - it’s about the people who use them.
More Than Baseline Cyber Security
We deliver the advanced cyber security your business needs: managing your entire suite of tools, responding to suspicious activity, escalating risky sign-ins, supporting staff, and more. Behind the scenes, our 24/7 monitoring is powered by a world-class Security Operations Centre - so you’re covered, all day, every day.
Everything You Need, Included as Standard
We keep IT simple, predictable, and fully covered. Every client gets the same full-service, fixed-fee support - no watered-down packages and no hidden extras. You get exactly what your business needs to stay secure, supported, and one step ahead, without ever worrying about unexpected costs or what’s ‘in scope’.
A Team That Feels Like an Extension of Yours
We don’t treat you like a ticket number. We learn how your business works, document everything thoroughly, and even visit your office during onboarding to get things right from day one. You’ll never have to repeat an issue - and we’ll always feel like part of your team, not just another supplier.
95% First-Call Resolution Rate
We solve the majority of issues on the first contact, helping your team stay focused without unnecessary delays or escalation.
90% Tickets Resolved the Same Day
In fast-paced service environments, speed matters. Most requests are resolved within the same day, keeping your business operations on track.
99.9% Client Retention Rate Over 3 Years
We build long-term relationships through consistent, responsive services tailored to how you work.
Average Response Time: Under 15 Minutes
When a system goes down or access is lost, every minute counts. That’s why we aim to respond in 15 minutes or less - so issues are dealt with before they escalate.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
How We Make Switching Simple and Stress-Free
At Ratcliff IT, we’ve made onboarding easy. We take care of the details, keep things running in the background, and make sure your team feels supported from day one, all with minimal fuss and zero disruption.
Here's how it works.
We start by sitting down for a relaxed, honest chat about your business, what’s working, what’s not, and where you want to go.
Your business is unique, and we treat it that way. We take time to understand your team, systems, working style, and goals. Whether it’s billing platforms, document workflows, or compliance requirements, we shape our support around you.
We take care of the entire handover from your previous provider - securely, professionally, and with minimal disruption - so you can remain focused on your business.
With regular reviews, we assess system performance, flag risks or inefficiencies, and keep you updated on emerging technology and compliance changes, so your IT evolves with your business.
From day one, we focus on building a trusted relationship - one where you can rely on us not only to keep things running, but to stay in step with your firm’s growth, challenges, and goals.
Industry Knowledge
Keep Up To Date With Our Latest IT
Support Blogs
Insights, tips, and no-fluff advice to help your business stay secure, productive, and ahead of the IT curve.
