IT that finally matches the standard of everything else you've built

Senior engineers on every issue, one fixed monthly fee, no unexpected bills, with the move across handled quietly, start to finish. One of Britain's Top 50 Best Managed IT Companies, for successful London businesses of 20 to 100 people.

Book a Discovery Call

When your business has outgrown its IT provider

Organisations of 20 to 100 staff in and around London come to us when their IT has stopped keeping pace with the rest of the business. The signs are familiar: issues that drag on, questions that go unanswered, the sense that you are the one doing the chasing.

It should be the other way round. With us the responsibility sits with our team, not yours. You get a senior engineer who fixes things first time, replies fast, and follows up without being prompted, so problems close instead of lingering.

You have reached the point where the status quo is no longer acceptable. Everything below is here to help you decide whether we are the right firm to change it.

Find out if we're the right fit

Ratcliff IT are head and shoulders above the rest. They are responsive, understanding and friendly.

- Robin Pickard, Form Health

Accredited & recognised

~5 mins
First Human Response
A real person, not a queue
75%+
Resolved same day
Most issues, gone in hours
Under 2
Steps to close most issues
Sorted without the back and forth
8 years
In Britain's Top 50
Best Managed IT Companies

The trigger is rarely a single incident. It’s a pattern.

Most organisations that come to us haven’t just had one bad experience. The business has matured. Expectations have risen. The IT support no longer matches the standard of everything else.

IT keeps coming up in the wrong conversations

Staff frustrations, morale, employee satisfaction, team meetings - IT feels like a blocker to the things you actually need to get done.

You’re chasing your provider, not the other way around

Issues drag on. Questions go unanswered. Too much internal time spent coordinating things that should just be handled.

Nobody’s thinking ahead

No proactive oversight. No forward planning. No clear guidance on cyber security, compliance or what’s coming next.

You’re curious about AI but not getting anywhere

You want to explore what AI could do for your business but there’s no trusted sounding board - no one helping you think it through, cut through the noise, or move with confidence.

Filipe, Technical Lead

Our Specialist IT Support Services

Boost your business output with our range of bespoke IT services, designed to be fully personalised, support your growth and help achieve your goals.

 

Responsive Fixed Fee IT Services

Our full-service, inclusive IT support provides everything you need, and means we're an extension of your team – experienced, approachable, and always ready with both on-site and remote support. You'll feel the difference with our service desk that's geared towards your expectations.

Built-in Consultancy

We assess your overall business direction and outcomes, and advise on a proactive IT, cyber, and technology plan that gets you there. How that looks is up to you – we can be a sounding board for ideas, help you streamline your processes, be a part of your management team, or advise your board.

Right-Fit Security

When it comes to cyber, rest assured. As your cyber security expert we're actively managing your systems to deflect digital dangers. The full range of measures are available with protection, monitoring, detection, and response, so your operations and reputation stay intact.

Why choose us

Why London businesses with high expectations choose Ratcliff IT

We are not the largest IT company serving businesses of your size. We are the best. The distinction matters to us - and it will matter to you.

Senior engineers only

Every person you interact with is experienced, qualified, and capable of resolving your issue properly the first time. We don't employ juniors or apprentices. Faster resolutions, fewer escalations, a higher standard of care.

The ball is always in our court

We own follow-up. 100% delivery on what we say. That discipline runs through everything - from ticket management to strategic planning.

One fixed fee, one invoice. No unexpected bills.

Everything covered by a single monthly invoice. No hourly billing, no call-out charges, no unexpected bills. Cloud services included. No surprises.

Discretion and confidentiality as standard

We work with organisations where privacy is not a preference but an obligation. We treat it accordingly - without being asked.

Business-first, technology second

We translate between business priorities and technical execution. Our job is to make IT make sense to your leadership team - and to ensure your business decisions are reflected in how your systems are run.

Eight years among Britain's best

Named one of Britain's Top 50 Best Managed IT Companies for eight consecutive years. Not because we're the biggest - but because we're the best at what we do for businesses like yours.

Specialist IT Support for your sector

With 15 years of experience working with businesses across a range of verticals. With a lot of experience in financial and professional services, we understand how to tailor our IT services for the specific needs and challenges of your industry.

View Our Sectors

 

investment-management

Investment Management

In the cut and thrust of high-stakes financial services, security, compliance and privacy are non-negotiable, as are service standards. We help you protect sensitive data, ensure you manage risk, compliance, and safeguard your reputation.

property-asset-mgmt

Property Asset Management

The assurance that IT is tightly managed, cyber security and privacy are taken care of, with the right information to hand, enabling you to focus on winning deals and securing repeat business, all while attending to the needs of your clients.

professional-services

Professional Services

For those in professional services, time is money. Our managed IT services ensure that you never have to slow down. We help you access the tools and information you need to do the job as efficiently and effectively as possible, while maintaining crucial client confidentiality.

tv-film-production

TV and Film Production

When intellectual property and confidentiality is everything, you need secure workflows you can count on. We ensure the tech you rely on is easy to use, your data is protected, and your service delivery is smooth, enjoyable, and optimised.

How our pricing works

One fixed monthly fee, one invoice, no unexpected bills.
Your price is built around your size, sector, and how you work, so there's no standard rate card. The guide shows how the fixed monthly fee comes together, what sits inside it, and what moves the number, so you can weigh up the cost before you book a call.

pricing-guide

 

  • SUCCESS STORIES


    It was good to have a trustworthy partner to hold our hands throughout the process of transferring our IT operations. They continue to have our best interests at heart and I am very happy with the excellent service they provide.


    - Ben Hobbs, Managing Partner, Consortium Investment Management LLP

    Read Consortium's case study
  • SUCCESS STORIES


     When I look back to three years ago, before Ratcliff IT came on board, my role was much harder than it needed to be. It was frustrating and messy. I was probably spending three hours a week, sometimes more, dealing with IT instead of doing my actual job. Now it's completely different. Everything goes through the portal, which is great. I log in, follow the checklist for new starters, copy across what we need from our internal process, and everything just works.


    - Maddie Breen,  Procurement Manager, Proximo Spirits

  • SUCCESS STORIES


    Nothing was too much trouble for the team at Ratcliff IT. They delivered exactly what they set out to, with no hidden or extra charges. They knew exactly what to do to really make a difference to our business.


    - Jamie Bell, Partner, Simia Farra & Company

    Read how we helped Simia Farra
  • SUCCESS STORIES


     We recently worked with Ratcliff IT on our London office move, and the entire process was handled exceptionally well from start to finish. Office relocations can be disruptive and complex, but the level of planning, organisation and communication made the transition seamless for our team. Everything from the cabling through to the full setup of our IT equipment was delivered smoothly, and we were up and running in our new office without issue. It's clear that Ratcliff IT understand what's required to deliver a successful move, and we felt fully supported at every stage.


    - Robert Cooper, Director,  AGL

  • SUCCESS STORIES


    I would highly recommend Ratcliff IT to any business looking for a personalised IT service in London. The team are great. Any niggling issues that occurred along the way were nipped in the bud very quickly. Excellent!


    - Bill Singh, Finance Director

    Read how we helped MHA

Our Award-winning IT Services Deliver

 

personalised-outcomes

Personalised Business Outcomes


We are a people business, not (just) technology. We'll engage via business level conversations, without the tech jargon, to ensure your IT solutions meet your exact business goals. Your dedicated account manager will be your go-to, ensuring everything's running smoothly and tailored to your specific outcomes.

cost-savings

Cost Savings


We're here to deliver results for your bottom line. With our cost-effective, fixed-fee plans, there are no unexpected bills - just value. Every investment is accounted for, and we continually seek the most cost-conscious solutions. Our commitment is to provide high-quality IT support with financial efficiency and savings for your business.

digital-transformation

AI & Digital Transformation 


Transform your digital operations with our cutting-edge solutions. We're not just a fully outsourced IT service provider - we work with you to modernise systems, improve efficiency, and strengthen your competitive edge. Our approach ensures your cloud and AI delivers the flexibility, security, and compliance you need to stay ahead.

peace-of-mind

Peace of Mind


Strong partnerships are built on reliability and results. We know trust takes time and consistency, so we make it our priority to deliver every time. Whether it’s cyber security, responsive support, or upgrades - we’ve got you covered. You can work, rest, or play knowing we meet our responsibilities without compromise.

 

We aim to give you what you need, and only what you need. When you partner with Ratcliff IT, you don’t work with salespeople - there's no hard sell, and zero hassle. Our priority is to understand your unique position, provide the right answer when you need help, and never sell you something for the sake of selling a technology. Our experienced team of subject matter experts and industry professionals will invest the time to understand your business needs and challenges, and only recommend solutions that are right for you and your vision.

 

Not sure whether your IT is actually protecting your business?

Book a free IT and security assessment and find out.

We've completed dozens of these for London businesses, and many find at least one significant gap they weren't aware of - and usually more.

A senior engineer will spend time understanding your setup and requirements, identify what's working and where the risks are, and deliver a written assessment with prioritised recommendations. We'll then walk you through the findings in a follow-up session.

  • A no-obligation call to understand your goals
  • Share practical, expert-led recommendations to enhance performance, security, and compliance
  • An IT, cyber, or AI assessment and action plan
  • A follow-up session to walk you through the results

See how IT, cyber security, and AI could be working harder for your business.

Equivalent consultancy time typically runs to thousands - complimentary for qualifying London businesses. No cost, no obligation.

 

Schedule a Discovery Call

London Office 314 Regents Park Road,
London, N3 2JX

Email introductions:
hello@ratcliff.it

Call the office:
020 3551 6262
Contact Us

Frequently Asked Questions

Check out some frequently asked questions about our IT support partnership and support services.

An IT support company looks after the technology your business runs on, the day-to-day systems, networks, and devices your team depends on, and keeps them working as they should. That means resolving issues when they arise, maintaining systems so fewer issues occur in the first place, advising on the technology decisions ahead, and protecting the business against cyber risk. The better the provider, the more of this happens proactively, so technology supports the work rather than interrupting it. 

 

We work mainly with established London businesses in financial and professional services, including investment management, accountancy, law firms, and property asset management, alongside a range of other sectors. These are areas where confidentiality, compliance, and reliable systems are not optional, and where downtime carries a real cost. Our experience across financial services and similar fields means we understand the regulatory expectations you work under and the standards your own clients hold you to, and we shape your IT support around them. 

IT support is the help your team relies on to keep working without technology getting in the way. It covers two sides. The first is responding when something goes wrong: a system that will not load, an account that will not connect, a question that needs an answer. The second, and the part that matters more over time, is the work that happens in the background: maintaining, monitoring, and updating your systems so problems are prevented rather than fixed after the fact. Done well, you notice it least when it is working hardest.

Both. We provide on-site and remote IT support across Central London, North London, and Westminster.  Most issues are resolved quickly and remotely, which is usually the fastest route back to work. When something needs a person in the room, a project, a hardware problem, or a request that is easier handled face to face, one of our engineers will come to you. Whoever you deal with knows your systems and has handled the problem before, so it gets sorted on the first visit rather than the second.
A good IT support partner does two things. It keeps your systems running so your team can get on with their work, and it helps you make sound decisions about the technology ahead: what to invest in, what to retire, where the risks sit. The difference between a supplier and a partner is that second part. A supplier fixes what you report. A partner understands your business well enough to think ahead on your behalf, on security, on compliance, and on what is coming next, so your technology supports where you are going rather than holding you there. 
With Ratcliff IT, the technical detail is handled so your team can stay focused on the work that matters. The person who picks up your issue has done the job for years and understands it properly, so it gets resolved the first time and stays resolved. No starting from scratch each time, no working it out as they go, no tickets dragging on for days. You also get support shaped around how your business actually operates, and one fixed monthly fee with no unexpected bills. Over time the quieter benefits add up: systems maintained properly, risks dealt with before they become problems, and a partner who knows your setup well enough that you never have to explain it twice. An extension of your team, rather than a supplier you have to chase.
Ratcliff IT

We recognise that IT isn't just about computers - It's about developing relationships and becoming a reliable partner to your business. Think of us as an extension of your own team. You'll enjoy a friendly and personalised service and you'll always have the right level of experienced support.

Contact Us New Enquiries: hello@ratcliff.it

Support: 020 3551 6272

Sales: 020 3551 6262


Ratcliff Consulting Ltd. Reg no: 07060479. Reg in England. Registered address: 10 Western Road, Romford, Essex, RM1 3JT

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