IT that finally matches the standard of everything else you've built

Senior engineers on every issue, one fixed monthly fee, no unexpected bills, with the move across handled quietly, start to finish. One of Britain's Top 50 Best Managed IT Companies, for successful London businesses of 20 to 100 people.

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When your business has outgrown its IT provider

Organisations of 20 to 100 staff in and around London come to us when their IT has stopped keeping pace with the rest of the business. The signs are familiar: issues that drag on, questions that go unanswered, the sense that you are the one doing the chasing.

It should be the other way round. With us the responsibility sits with our team, not yours. Our fixed-fee IT support for London businesses puts a senior engineer on every request - someone who fixes things first time, replies fast, and follows up without being prompted.

You have reached the point where the status quo is no longer acceptable. Everything below is here to help you decide whether we are the right firm to change it.

ACCREDITED & RECOGNISED

~5 mins

First Human Response

A real person, not a queue

75%+

Resolved same day

Most issues, gone in hours

Under 2 touches

to close most tickets

on average

12 years'

Engineers average

experience

Staff frustrations, morale, employee satisfaction, team meetings - IT feels like a blocker to the things you actually need to get done.

Issues drag on. Questions go unanswered. Too much internal time spent coordinating things that should just be handled.

No proactive oversight. No forward planning. No clear guidance on cyber security, compliance or what’s coming next.

You want to explore what AI could do for your business but there’s no trusted sounding board - no one helping you think it through, cut through the noise, or move with confidence.

Unlimited helpdesk support, on-site and remote, from engineers who average 12 years' experience each - an extension of your team, not a call centre. One fixed monthly invoice - no surprise bills. You'll feel the difference with a service desk geared to your expectations.

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Your dedicated client success contact runs regular planning meetings, turning your goals into a technology plan across cyber, AI, and whatever's next - decisions driven by business outcomes, not just what's technically possible. We stay engaged in your operations - proactive, not reactive.

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As your cyber security partner we run a full range of protection, monitoring, detection, and response across your systems, with the discretion and confidentiality your business requires. Your operations, data, and reputation stay intact.

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Every person you interact with is experienced, qualified, and capable of resolving your issue properly the first time. We don't employ juniors or apprentices. Faster resolutions, fewer escalations, a higher standard of care.

We own follow-up. 100% delivery on what we say. That discipline runs through everything - from ticket management to strategic planning.

Everything covered by a single monthly invoice. No hourly billing, no call-out charges, no unexpected bills. Cloud services included. No surprises.

We work with organisations where privacy is not a preference but an obligation. We treat it accordingly - without being asked.

We translate between business priorities and technical execution. Our job is to make IT make sense to your leadership team - and to ensure your business decisions are reflected in how your systems are run.

Named one of Britain's Top 50 Best Managed IT Companies for eight consecutive years. Not because we're the biggest - but because we're the best at what we do for businesses like yours.

Investment Management

In the cut and thrust of high-stakes financial services, security, compliance and privacy are non-negotiable, as are service standards. We help you protect sensitive data, ensure you manage risk, compliance, and safeguard your reputation.

Property Asset Management

The assurance that IT is tightly managed, cyber security and privacy are taken care of, with the right information to hand, enabling you to focus on winning deals and securing repeat business, all while attending to the needs of your clients.

Professional Services

For those in professional services, time is money. Our managed IT services ensure that you never have to slow down. We help you access the tools and information you need to do the job as efficiently and effectively as possible, while maintaining crucial client confidentiality.

TV and Film Production

When intellectual property and confidentiality is everything, you need secure workflows you can count on. We ensure the tech you rely on is easy to use, your data is protected, and your service delivery is smooth, enjoyable, and optimised.

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01 Oct, 2024

★★★★★

Discovery Call

A focused 15-30 minute conversation to understand where you are, what's not working, and whether we're the right fit for each other.

NO OBLIGATION

Business Needs & Outcomes

A deeper session with our principal. We explore your goals, plans, and how IT, security, and AI can actively support your business strategy.

STRATEGIC DEPTH

Proposal Meeting

We present our recommendations and commercials in person. A real conversation - not a document in your inbox. Questions welcome.

IN PERSON

Onboarding & Go Live

A structured 30-day project. We handle the migration, configuration, and setup - so you can stay focused on running the business.

30-DAY PROJECT

Partnership

Ongoing IT management, regular strategy reviews, and proactive consulting - a relationship built around your growth, not just your tickets.

LONG-TERM

It was good to have a trustworthy partner to hold our hands throughout the process of transferring our IT operations. They continue to have our best interests at heart and I am very happy with the excellent service they provide.

— Ben Hobbs, Managing Partner, Consortium Investment Management LLP

When I look back to three years ago, before Ratcliff IT came on board, my role was much harder than it needed to be. It was frustrating and messy. I was probably spending three hours a week, sometimes more, dealing with IT instead of doing my actual job. Now it's completely different. Everything goes through the portal, which is great. I log in, follow the checklist for new starters, copy across what we need from our internal process, and everything just works.

— Maddie Breen, Procurement Manager, Proximo Spirits

Nothing was too much trouble for the team at Ratcliff IT. They delivered exactly what they set out to, with no hidden or extra charges. They knew exactly what to do to really make a difference to our business.

Read how we helped Simia Farra

— Jamie Bell, Partner, Simia Farra & Company

We recently worked with Ratcliff IT on our London office move, and the entire process was handled exceptionally well from start to finish. Office relocations can be disruptive and complex, but the level of planning, organisation and communication made the transition seamless for our team. Everything from the cabling through to the full setup of our IT equipment was delivered smoothly, and we were up and running in our new office without issue. It's clear that Ratcliff IT understand what's required to deliver a successful move, and we felt fully supported at every stage.

— Robert Cooper, Director, AGL

I would highly recommend Ratcliff IT to any business looking for a personalised IT service in London. The team are great. Any niggling issues that occurred along the way were nipped in the bud very quickly. Excellent!

— Bill Singh, Finance Director

We are a people business, not (just) technology. We'll engage via business level conversations, without the tech jargon, to ensure your IT solutions meet your exact business goals. Your dedicated account manager will be your go-to, ensuring everything's running smoothly and tailored to your specific outcomes.

We're here to deliver results for your bottom line. With our cost-effective, fixed-fee IT support for London businesses, there are no unexpected bills - just value. Every investment is accounted for, and we continually seek the most cost-conscious solutions. Our commitment is to provide high-quality IT support with financial efficiency and savings for your business.

Transform your digital operations with our cutting-edge solutions. We're not just a fully outsourced IT service provider - we work with you to modernise systems, improve efficiency, and strengthen your competitive edge. Our approach ensures your cloud and AI delivers the flexibility, security, and compliance you need to stay ahead.

Strong partnerships are built on reliability and results. We know trust takes time and consistency, so we make it our priority to deliver every time. Whether it’s cyber security, responsive support, or upgrades - we’ve got you covered. You can work, rest, or play knowing we meet our responsibilities without compromise.

We aim to give you what you need, and only what you need. When you partner with Ratcliff IT, you don’t work with salespeople - there's no hard sell, and zero hassle. Our priority is to understand your unique position, provide the right answer when you need help, and never sell you something for the sake of selling a technology. Our experienced team of subject matter experts and industry professionals will invest the time to understand your business needs and challenges, and only recommend solutions that are right for you and your vision.

Not sure whether your IT is actually protecting your business?

Book a free IT and security assessment and find out.

We've completed dozens of these for London businesses, and many find at least one significant gap they weren't aware of - and usually more.

A senior engineer will spend time understanding your setup and requirements, identify what's working and where the risks are, and deliver a written assessment with prioritised recommendations. We'll then walk you through the findings in a follow-up session.

A no-obligation call to understand your goals
Share practical, expert-led recommendations to enhance performance, security, and compliance
An IT, cyber, or AI assessment and action plan
A follow-up session to walk you through the results
See how IT, cyber security, and AI could be working harder for your business.

Equivalent consultancy time typically runs to thousands - complimentary for qualifying London businesses. No cost, no obligation.

6TH AUGUST 2026

Leavers are a security event, not an admin job

5TH AUGUST 2026

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31ST JULY 2026

Proactive Starts Before Anything Breaks

7TH JULY 2026

IT that finally matches the standard of everything else you've built

When your business has outgrown its IT provider

~5 mins

75%+

Under 2 touches

12 years'

The trigger is rarely a single incident. It’s a pattern.

Everything your IT needs, looked after in one place.

Responsive Fixed Fee IT Services

Built-in Consultancy & Planning

Right-Fit Cyber Security

Why London businesses with high expectations choose Ratcliff IT

Senior engineers only

The ball is always in our court

One fixed fee, one invoice. No unexpected bills.

Discretion and confidentiality as standard

Business-first, technology second

Eight years among Britain's best

Specialist IT Support for your sector

Investment Management

Property Asset Management

Professional Services

TV and Film Production

The difference experienced IT support makes...

How our pricing works

Switching is easier than you'd expect

Discovery Call

Business Needs & Outcomes

Proposal Meeting

Onboarding & Go Live

Partnership

Success Stories

Our Award-winning IT Services Deliver

Personalised Business Outcomes

Cost Saving

AI & Digital Transformation

Peace of Mind

Not sure whether your IT is actually protecting your business?

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