London’s Leading IT Support for Financial Services
High-standard IT for high-stakes financial environments. We reinforce your security posture, keep you audit-ready and provide proactive support that ensures reliable operations for ambitious financial firms.
Contact Our Expert TeamFind Out If It's Time To Switch
Certified to Keep You Secure
We hold Cyber Essentials Plus certification, maintain GDPR compliance, and align with the MSP+ Framework, recognised across the industry as a gold standard for managed service providers.
Simple Financial Compliance
Do you have compliance doubts around FCA, GDPR, and ISO requirements? Our enterprise-grade security controls, continuous monitoring, and scheduled reviews protect sensitive financial data and ensure full compliance across your organisation.
Process-Driven, People-Led
Behind every personalised experience is a solid operational foundation. Over the years, we have invested heavily in documenting every aspect of how we work – from the configuration of our systems and tools, to the way we triage tickets and carry out quality assurance.
Uninterrupted Operations
We keep a constant watch over your IT infrastructure, from devices and servers to cloud systems, backups, and updates. Any irregularity is identified and resolved before it impacts performance.
Decades of Experience
Every engineer on our team has years of managed service experience, so issues are solved right the first time. We apply our experience to understanding the intricacies of your business and building a solution that meets your needs exactly.
Time Back
IT issues should never take time away from your core business activities. We aim for a 120% ticket closure rate - resolving more issues than are raised in any given period - and we set your IT up for stability from day one.
Industry-Leading Partnerships
We're Microsoft and Sage partners, which means we don’t just support your core platforms, we understand them inside out. From updates to integrations, we keep your systems secure and performing exactly as they should.
"Ratcliff IT have certainly exceeded our company's expectations in providing an IT support service that is efficient, knowledgeable, and attentive. A first class service from a first class team!"
"I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend"
"As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT"
"At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services"
"We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious"
"Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you"
Proactive Monitoring & Tech Management
We proactively monitor your entire IT environment for potential faults, identifying issues before they impact your business. Updates and patches are applied automatically, reducing vulnerabilities and keeping your infrastructure compliant.
IT Support Services &
Helpdesk
Dealing with complex platforms, CRMs, or finance apps that freeze mid-task? Our responsive London IT support team gets you straight to the experts who will know your systems inside out.
IT Consultancy for Financial Services
We work closely with your team to improve efficiency, optimise existing tools, and plan for scalable growth. From cloud migration to digital transformation, we help you meet rising customer expectations with confidence.
Cyber Security for the Finance Industry
Our cyber security consultants manage every layer of your defence, including firewall rules, endpoint tools, secure remote access, and live monitoring for cyber threats. With 24/7 protection and rapid incident response, you’ll remain confident that client data is safe from breaches.
Disaster Recovery & Risk Management
In the financial services sector, downtime can mean lost revenue and damaged client trust. Our disaster recovery and business continuity planning ensures your critical data is encrypted, backed up off-site, and restorable within hours.
Cloud Solutions - Built-In Compliance
Access files, systems, and tools from anywhere, without compromising security. Whether you're switching from on-premise servers or looking to modernise how your firm works, we make cloud computing simple.
Industry-Leading
Security
We deploy trusted security technologies, including Cisco Duo, ID Agent, and Traceless, to keep your firm fully protected and compliant. Our seats on several vendor advisory councils ensure we stay ahead of new developments and industry best practices, so your firm benefits from the most advanced tools available.
Personalised, High Quality
Service
You’ll work with a consistent group of engineers who get to know your environment intimately. There is no disjointed handover or faceless support desk – just friendly, experienced professionals who care about getting things right.
Digital Transformation with Purpose
You’ll benefit from the latest technology, but more importantly, the right technology for how your financial services organisation operates. We deliver innovative solutions tailored to you, enabling you to modernise in a way that gives your firm a real competitive edge.
Inclusive, Fixed-Fee
Support
Support is more than incident response. It includes proactive maintenance, advice, planning, and inclusive day-to-day administration. Requests such as user onboarding, offboarding, and general IT admin are all included in our single, fixed monthly fee.
95% First-Call Resolution Rate
We sort most issues on the first call, so your team can get straight back to helping clients.
90% Tickets Resolved the Same Day
We resolve the majority of support requests within the same day, so you’re not left waiting or falling behind.
99.9% Client Retention Rate Over 3 Years
Financial firms stick with us because we deliver what we promise: responsive, reliable IT.
Average Response Time: Under 15 Minutes
When systems go down or issues arise, you can’t afford to wait. Our team responds quickly, so problems are handled before they impact your performance.
"Ratcliff IT have certainly exceeded our company's expectations in providing an IT support service that is efficient, knowledgeable, and attentive. A first class service from a first class team!"
"We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious"
"At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services"
"Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly"
"I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend"
"As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT"
How We Make Switching to Ratcliff IT Simple
When it’s time to change IT providers, it’s natural to feel cautious. That’s why our onboarding process is designed to be thorough, secure, and completely manageable on your end with no disruption, no confusion, and no risk to your financial operations.
We handle the heavy lifting, but you’ll always be kept informed.
We begin with a conversation to understand your firm’s structure, goals, and business challenges. You’ll meet the IT team who will support you from day one, and we’ll take time to address your key concerns to ensure we’re the right fit for your organisation.
We treat onboarding as a discovery project. That means we meet your team, visit your offices, gather the critical info - from systems access to security tools and floorplans - and build a complete picture of how your firm works.
Once we’ve mapped out how your firm operates, we begin the technical setup behind the scenes. Our team follows strict security policies to safeguard every stage of the process. We liaise directly with your previous provider, configure your network, and ensure continuity across platforms like Microsoft 365, Sage, and other key tools.
We'll then start to build your tailored technology strategy, identifying risk areas and outlining clear improvements to support business growth.
Through regular check-ins, open conversations, and a proactive approach to improvement, we’re always working to strengthen our relationship and deliver even more value over time.
Our Case Studies in the Financial Services Industry
How our technology solutions help financial institutions to stay ahead of the competition.
Eliminating Downtime for GFC Economics
GFC Economics, a leading economic research consultancy, came to us during a period of downtime that was affecting business performance.
We carried out a complete network upgrade, including a new server build, to give them the stable, secure infrastructure they needed. Since then, we’ve been their trusted IT partner, providing full helpdesk access, tailored solutions and peace of mind to their whole team.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director, GFC
Industry Knowledge
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