Outsourced IT Support London


At Ratcliff IT, we commit to ensuring that your IT systems function exceptionally well for your needs. You can anticipate a seamless experience, free from unexpected complications, coupled with outstanding service at each stage of your journey with us. Let's transform your business with the tech that takes you forward. Get in touch today to see how we can help you.


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    We are really pleased with the service provided by Ratcliff IT. They set up everything very efficiently and the team are polite and friendly to work with. I would definitely recommend them

    - Lynn Ayiotis, Company Secretary, Access Solutions

    Read the Access Solutions case study

    It was good to have a trustworthy partner to hold our hands throughout the process of transferring our IT operations. They continue to have our best interests at heart and I am very happy with the excellent service they provide

    - Ben Hobbs, Managing Partner, Consortium Investment Management LLP

    Read the Consortium case study

    The good thing about a local company is they can get to know us and understand how we work, which always helps to solve any issues very quickly

    - Robert Cooper, Director, AGL

    Read the AGL case study

What Is Outsourced IT Support?

Think of outsourced IT support as getting a brilliant team from outside your company to look after all the technical details - like network management, keeping your data safe, and your computers running just right.

Instead of worrying about running your own IT department, you get your dedicated account manager at a team that's all about IT, saving you money and making everything run smoother.

Engaging a fully outsourced IT service allows you access to a team of experts well-versed in every tech detail, making sure everything’s up-to-date and secure.

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Outsourced London IT Support

Types Of IT Outsourcing In London

Here in London, businesses are getting smart about IT

One of the most sought-after models is onshore outsourcing, where local IT experts provide their know-how. This method eliminates the complexities often associated with international communication, ensuring a smoother collaborative process. Additionally, cloud computing has emerged as a pivotal tool, enabling businesses to scale efficiently through internet-based solutions. 

Managed Services are also gaining traction. By entrusting IT management to specialised providers, companies are maintaining their systems more effectively and often at a reduced cost. This strategic utilisation of technology is instrumental in assisting London's businesses to thrive in the digital realm.

Benefits of Outsourcing IT Support Services

The contemporary business world is closely tied to technological processes and digital operations. Companies are always looking to make sense of this ever-changing digital world, and getting someone else to handle IT support has become a smart move. It lets businesses use the latest tech while still focusing on their main work. Here's a look at the top benefits of handing over IT support to someone else:

Flexible, Fixed-Price Contracts

Reduced Labour Costs

Running an IT team in your own office can get complicated and costly, what with all the hiring, training, wages, and pensions.

By outsourcing your IT support to an external team, you can significantly reduce operational costs and save time. This approach provides access to a team of skilled professionals, allowing you to allocate financial resources more effectively towards other critical aspects of your business.


Spend Less on Technology

Keeping up with all the technology and software, and making sure it's all current, can be time consuming and cost a lot.

With an outside IT support team, those costs shrink because it's their job as support provider, to keep all the tech and software up to date, not yours.


Business Continuity

In the digital world, any downtime can mean money down the drain and could hurt your reputation. 

Having an IT support team on standby means you've always got experts ready to sort out problems before they blow up, answer quickly if things go wrong, and keep an eye on your tech to make sure everything's ticking over nicely. This helps keep your business running without a hitch.

Expert Service

Ready To Grow When You Are

Every business wants to get bigger, right? Getting an outside IT support team helps with that by keeping running costs steady while letting you adjust IT services whenever you need to, whether you're growing fast or it's a quieter time.

This flexibility means you can be smart with your investments and match your IT and business needs up to what your business is doing right now, without splashing out during growth or wasting resources when it's quiet.


Improved Security

The world of cyber security is always changing, and new threats pop up all the time.

An outside IT support team has all the know-how and tools to keep your systems safe from these threats, protecting your data and making sure you're doing things by the book with data protection laws.


Disaster Recovery

Having a data backup and a solid plan for emergencies is crucial, whether it's a cyber attack or something like a flood or fire. Outsourced IT support means your business has a well-thought-out plan ready to go, with quick ways to get your data back and systems up and running, keeping your business going even when things get rocky.

Connect With Ratcliff IT: Your Support Partner

Contact us to get started with a reliable support service partner for your business, and experience the synergy of collaborating with a support company that truly understands your needs.



Work With Our Friendly Experts

We're all about joining forces with you to get your tech working just right. At Ratcliff IT, we don't just offer services; we want to get to know the heart of your business—what you do, where you want to go, and what tech hiccups you might be facing. Then, our service desk experts will sort you out with IT solutions that fit you perfectly, backed by support contracts that offer peace of mind.


Our Dedicated Team

Our team is a mix of pros, from network gurus to security champions. More than just being great at managing IT projects, we're committed to ensuring your tech is on point and secure, and driving your business forward. We pride ourselves on being a seamless extension of your in-house team, one that you'll get to know well and genuinely enjoy collaborating with. Our commitment goes beyond technical expertise; we believe in building strong, enjoyable, and productive relationships with all our clients.


Many Businesses are now choosing Outsourced IT Services

It's pretty clear that outsourced IT help from a reliable support company is becoming a big deal for businesses too – it's a real boost to help them meet their goals and get to grips with the technological features, all while complementing the work of their in-house teams.

Your Award Winning Managed Services Provider

We're over the moon to have been recognised as one of Britain's 50 Best Managed IT Companies in 2023 for the 6th consecutive year, and we will strive to keep improving our services and delivering innovative IT solutions in 2024.

If you want to learn more about our exceptional Managed IT Services, chat with our team.

50 Best Managed IT Award

  Award-Winning, Accredited Outsourced IT Support In London

Book Your Free IT Strategy Assessment Today

Ready to rev up your productivity and get your tech in tip-top shape? If you’re after a business partner to grow and adapt with your business, look no further. We’re all about building lasting relationships at Ratcliff IT. Our Managed IT Support is all about getting IT worries off your desk. Book a free IT check-up with James Ratcliff and find out how we can help you step up your game, in whatever way you need.


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Frequently Asked Questions

Let's look at some frequently asked questions about outsourced IT support London.

Absolutely, outsourcing IT can be a strategic move for many businesses, especially for those looking to be cost-effective, access specialised skills, and ensure their IT infrastructure is managed by experts, allowing internal resources to focus on core business activities and growth.

In a nutshell, Outsourced IT services are when you hire an outside company to handle your IT needs.

Moving to outsourced IT usually starts with checking out your current tech setup to see what's what. Then you find a good IT outsourcing company that fits the bill, work out a plan for moving your data over and linking up your systems, and start handing over the IT reins to them, making sure the changeover doesn't mess with your day-to-day work.

One of the most commonly outsourced IT services is helpdesk/technical support, as businesses seek to provide their users with round-the-clock backing without managing an in-house support team. Other popular outsourced services include cybersecurity, data storage, and network management due to the specialised skills and infrastructures they require.

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We recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner in your business. Think of us as an extension of your own team. You'll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote support.

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