Small Business IT Support London
Leave recurring technical issues in the past. Ratcliff IT's small business IT support keeps your systems running,
your team productive, and your goals on track.
No In-House Technical Expertise?
No problem - we’ll take care of everything. If you’re not sure what technology you need, we’ll guide you through it step by step. Our friendly team becomes your team, delivering clear advice, fast support, and no confusing jargon.
Slow Responses From Current Provider
We’ll take care of the handover for you, with no stress and no downtime. You’ll get responsive support from a team that responds when you need them to and speaks your language.
Constant IT Issues Holding You Back?
We fix the cause, not just the symptoms. We take the time to understand what’s really going wrong, then deliver smart solutions that keep your business running without interruption.
Maintenance & Technology Management
We don't wait for issues to arise. Instead, we monitor your entire IT setup in the background, spotting and fixing issues before they cause disruption. Your IT systems stay stable, secure and running on peak performance, without you having to lift a finger.
London Based IT Support Services & Helpdesk
Got a question or technical issue? We respond quickly and keep everyone productive with clear answers and zero jargon. You'll speak to the same helpful London-based IT support team every time you get in touch.
Expert Managed Cyber Security Services
42% of small businesses experienced a cyber attack in the last 12 months - something we don't take lightly. We give small businesses tried and tested protection, managing security tools, monitoring for unusual activity, and acting fast if something looks off. You stay protected, without the overwhelm.
IT Strategy Consulting
Without a clear strategy, IT can hold your business back. With one, it becomes a powerful driver of growth. Whether you're scaling, modernising, or simply want your IT to work harder for you, our expert IT strategy consulting helps you invest wisely and stay ahead.
Business Continuity
Unexpected problems don’t have to stop your business. With backup solutions and disaster recovery planning, we make sure your data is safe, your systems are protected, and you're always ready to bounce back, fast.
Cloud Solutions
Whether your team’s in the office, at home, or on the move, cloud services make work easier - and we make the cloud simple. From setup to support, we handle everything, giving you fast, secure remote access to your files, tools, and systems anytime, anywhere.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
A Competitive Edge with the Right Strategy
IT strategy isn't an extra - it's part of the service. You’ll get expert guidance that keeps your systems sharp and your business ahead. We help you access better technology, make smarter decisions, and adapt faster than the competition.
The Cyber Security Solutions Small Businesses Need
We help small businesses meet recognised standards like Cyber Essentials, train your team to spot risks before they escalate, and put the right controls in place to safeguard your company data. That means you get greater peace of mind and the confidence to win over clients and partners who care about how you protect their data.
One Fixed Fee, No Surprises
Small businesses need predictable IT spend, not mystery invoices. That’s why we work on a fixed monthly fee, with full transparency. You’ll always know what you’re paying, and we’ll help manage your IT budget effectively so you can plan with confidence. It’s a cost-effective approach to keeping your business supported, secure, and future-ready.
Support Built Around People
You’ll get to know our team, and they’ll get to know you. We’re proud to build real relationships with our clients, prioritising people first. Whether by phone, email or web portal, you’ll always speak to someone who knows your systems and genuinely wants to help.
95% First-Call Resolution Rate
Most issues are sorted on the very first call so your team can keep moving.
90% Tickets Resolved the Same Day
You need IT that keeps up with your business. We resolve 90% of tickets the same day they’re raised, helping your team stay productive and your day run smoothly.
99.9% Client Retention Rate Over 3 Years
Small businesses stay with us because we follow through, solve problems, and build trusted relationships that last.
Average Response Time: Under 15 Minutes
No more sitting in a queue or chasing call-backs. Our support team responds in under 15 minutes, getting you the help you need before issues become interruptions.
Switching IT Providers Doesn't Have to Be Hard
We know change can feel like a risk, especially when your business relies on your IT systems to run smoothly. But at Ratcliff IT, we make switching effortless.
Whether you’re leaving behind poor support or starting fresh, our onboarding process is proven and designed for the needs of small to medium businesses.
Here's how we make it easy to get started:
We take the time to understand your business before diving into the tech. It’s your chance to ask questions, explain how your team works, and get to know the friendly team behind the support.
We’ll build a solution around the way your business works, aligning tools, IT systems, and support to your goals. Everything is designed to fit naturally into your workflow from day one.
We manage the full handover from your existing provider, gather critical details, and get your IT infrastructure ready with minimal input needed from your side. You’ll stay operational while we quietly take care of the switch in the background.
Once everything’s up and running, we go deeper – auditing your setup and creating a roadmap that keeps your business moving forward. From strategy and budgeting to ongoing support, we help ensure your IT stays aligned with your business growth.
Through regular check-ins, open conversations, and a proactive approach to improvement, we’re always looking for ways to add value. Our long-term, people-first mindset means your business gets thoughtful, evolving support from a team that genuinely cares about your success.
Why We're Trusted for Small Business
IT Support in London
Examples of the exceptional service we've provided to our clients based in London.
A Better IT Experience for GFC
When GFC Economics needed a more reliable setup, we delivered a complete network upgrade and a new server platform designed for long-term stability. The transition was smooth and disruption-free, thanks to careful planning and collaboration with trusted software partners like Microsoft and SAGE.
Today, GFC Economics runs on a stronger, smarter IT foundation, backed by responsive help desk support.
“James from Ratcliff IT listened to our situation and totally understood the needs of a small business. We liked his personal approach and the way he avoided using technical jargon, so we could fully understand the solution on offer.”
Liz Bright, Managing Director, GFC
Digital Transformation for AGL
When AGL came to us on a trusted recommendation, they were facing real challenges with their previous IT support. We took the time to understand how their business operated - and what needed to change.
After a full review of their systems, we rebuilt their IT environment from the ground up. That meant new servers, a cleaner network, and a complete migration to Office 365, all planned carefully to minimise disruption. AGL now benefits from a modern, secure setup, with business-class email, archiving, and compliance built in.
“The team at Ratcliff are always jolly, smiley and helpful. They are very responsive which is a refreshing change.”
Robert Cooper, Director, AGL
Accountant Services
Accountants rely on accuracy, uptime, and confidentiality, and our IT support ensures your systems are protected by strong network security and constant monitoring. With rapid response from our London-based support engineers, we make sure you can meet deadlines without disruption - and stay compliant without compromise.
Financial
Services
We understand the pressures that come with managing sensitive financial data. From preventing cyber threats to maintaining secure access and backups, we deliver IT solutions that support your operations and your obligations. Our team works proactively to protect client data, streamline your systems, and reduce risk, so you can focus on growing trust and returns.
Professional Services
Whether you’re in legal, consulting, or any other professional sector, reliable IT is non-negotiable. We help you work smarter with tailored support and a strategic approach to infrastructure. You’ll benefit from a dependable IT partner who understands the value of responsiveness, discretion, and keeping your people productive.
Industry Knowledge
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Support Blogs
Insights, tips, and no-fluff advice to help your business stay secure, productive, and ahead of the IT curve.
