Award Winning IT Support London

Trusted by London businesses for fast, reliable, and expert managed IT services.


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20+ years supporting London businesses
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90% of tickets resolved same day
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Average response time under 15 minutes

Why Ratcliff IT is Your Trusted Partner for IT Support in London

We’re proud to have been named one of Britain’s Top 50 Best Managed IT Companies for over five years - but it’s how we support your business that truly sets us apart. You can expect:

BestManagedUK2024
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IT Support Solutions Shaped For You

We start by getting to know your IT systems - and your people. By building real relationships with your team and understanding your setup inside out, we deliver IT support that fits how you work. It’s hands-on, fully integrated, and always one step ahead.

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Over 90% of Issues Fixed Same-Day

When something breaks, we move fast. In fact, over 90% of all issues raised are resolved the same day. We consistently beat our service level agreements because we know that delays cost you time and productivity.

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Proven Industry Success

We support businesses across London in accountancy, financial services, professional services and more - and we understand the challenges each industry faces. With specialist knowledge serving businesses of 20+ staff, we deliver better performance, and IT that’s aligned with how you really work.

Ready for Personal IT Support from
Your Local London Experts?

Get to know our team and let us get to know yours. Speak to our local London IT specialists and discover how personal,
proactive support can eliminate IT headaches and keep your business running smoothly.

 

Contact our London IT specialists

Our IT Support Services Designed for
London Businesses

Our end-to-end IT support in London covers everything from day-to-day tech
management and cyber security services to cloud solutions that keep your team
connected and your business moving. Here's how we make IT work better for you at
Ratcliff IT

IT Support

London IT Support Services

Experience award-winning IT support tailored for London's businesses, ensuring rapid response times and proactive technology solutions to keep your operations running smoothly.​

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IT Consultancy Services

Leverage strategic IT consultancy services that align technology with your business goals, driving growth, efficiency, and long-term success in London's competitive market.

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Cyber Security Solutions

Protect your business with bespoke cyber security consultancy, offering comprehensive assessments and solutions to safeguard against evolving cyber attacks.

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Managed IT Support

Benefit from comprehensive London managed IT services that provide continuous monitoring, maintenance, and support - ensuring your technology infrastructure is robust and reliable.​

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Outsourced IT Support

Access expert IT support without the overhead of an internal IT team, with scalable, proactive solutions that adapt to your business needs, budget, and future growth.

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IT Strategy Services

Develop a forward-thinking IT strategy with our consulting services, focusing on aligning technology initiatives with your long-term business objectives for sustained success.​

Are You A London Business Ready to Transform Your IT? Contact Ratcliff IT Today

Let’s have a conversation about what’s possible - and how we can get you there. Book a no-obligation consultation with James Ratcliff, our founder with over 20 years of industry experience. He’ll take the time to understand your goals, answer your questions, and give you clear advice on how we can help. 

We deliver on our promises, respond when you need us, and always act in your best interests. 

IT Strategy Consultant - James Ratcliff

Partner With London's Number 1 IT Support Provider
What Sets Ratcliff IT Apart From Other London
IT Providers?

We're not just here to fix what's broken, we're here to understand your business,
prevent problems before they start, and make sure your technology drives success.
From day one, we prioritise relationships, reliability, and results. That's what
makes us different.

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Award-Winning Expertise You Can Rely On

We’ve been recognised as one of Britain’s Top 50 Best Managed IT Companies for over five years, but the real value is in how we support you. Our experienced IT support specialists go beyond the basics, delivering proactive, people-first service that makes a tangible difference to your day-to-day.

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Flexible, Cost-Effective IT Plans Tailored To Your Business

No long-term contracts or surprise costs. Just transparent pricing that works for your business. Our monthly plans include everything you need, so you can scale confidently, manage budgets easily, and stay focused on growing your company without IT stress.

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A Local IT Support London Company Dedicated to You

Our team is based right here in London, which means faster response times, on-site visits when needed, and support that understands the way local businesses work. We’ll get to know your setup inside out, so you’ll never have to explain things twice.

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Handling IT So You Can Focus on Your Business

You’ve got better things to do than battle IT issues. From system monitoring and infrastructure support to cyber security and cloud strategy, we take care of it all - so your team can stay productive, secure, and focused on what they do best. No distractions. No hassle. Just IT that works.

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95% First-Call Resolution Rate

We solve most issues the first time you contact us - no bouncing between departments, no delays.

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90% Tickets Resolved the Same Day

Speed matters. Most support requests are fixed the very same day, helping you stay productive.

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99.9% Client Retention Rate Over 3 Years

Our clients stick with us because we deliver consistent, personal support that builds trust.

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Average Response Time: Under 15 Minutes

When something goes wrong and you need support, you won’t be left waiting. We respond fast, every time.

Worried About Switching IT Providers, We Offer Effortless Onboarding

Worried about the hassle of switching to a new IT support company? With Ratcliff IT, it’s easier than you think. Our onboarding process is designed to be simple, supportive, and risk-free - with no disruption to your business operations. Whether you want to be involved or leave the details to us, we’ve got it covered.

 

We begin with a relaxed, no-pressure conversation to understand your business goals and challenges. This helps us both confirm it’s the right fit - and that we can deliver exactly what you need from day one.

Next, we explore how your business works. Your team, your culture, your systems, and your ambitions. This gives us the insight we need to tailor your IT for long-term success.

We handle everything. From liaising with your previous provider to setting up devices, accounts, and systems, we make sure it’s all done quickly and with minimal disruption. We’ll even visit your offices to meet your team, take notes, map out systems, and run friendly intro sessions on how to get in touch with us.

As your support partner, we align your technology to solve both your immediate needs and support your long-term goals. Whether it's planning for team growth, rolling out new tools, or improving system performance, we’ll guide you with clear, practical recommendations. 

We’re not just here to fix problems - we’re here to help you thrive. With proactive support, cyber security guidance, and dedicated relationship management, you’ll always have someone you trust on hand when it matters.

Changing IT Provider to Ratcliff IT

Why Businesses Like Yours Switch to Ratcliff IT

Struggling with the same IT issues over and over again? You're not alone. These are the everyday frustrations our clients faced before switching to Ratcliff IT, and exactly what we help them overcome.

We don’t just patch things up, we fix the root cause. Our team documents every issue and follows up proactively so the same problems don’t keep coming back.

We know time is money. That’s why we respond fast, keep you informed, and make sure issues are resolved properly, not left hanging in your inbox.

With Ratcliff IT, you speak to someone who knows your setup. We keep detailed records and build relationships with your team, so you never have to explain twice.

We believe support should be proactive. From monitoring to maintenance, we work behind the scenes to prevent problems before they disrupt your business.

Let us take the pressure off. We work alongside your internal IT to handle routine tasks, resolve issues fast, and give your team time to focus on bigger priorities.

You shouldn’t have to chase your IT provider for answers. With us, you get clear communication, dedicated contacts, and a support team that always has your back.

If you're logging issues and chasing solutions yourself, something's not right. Our all-inclusive support means we handle everything, so you don’t have to.

Outdated tech slows your team down. We streamline your systems, upgrade where needed, and keep everything running smoothly to boost performance across the board.

No more surprise invoices. Our transparent pricing gives you a predictable monthly cost that includes everything - no hidden fees, no unexpected add-ons.

Your IT should fuel growth, not just fix issues. We align your technology with your goals and provide expert, jargon-free advice to help your business succeed.

We help you get ahead of cyber threats and compliance risks. From audits to staff training and Cyber Essentials certification, we give you confidence that your business is fully protected.

Without a strategy, IT becomes a blocker instead of a driver. We help you plan ahead, improve performance, and future-proof your tech for what’s next.

Real Results from Ratcliff IT Clients Based in London

How we’ve helped businesses across London overcome IT challenges with smart solutions, smooth transitions,
and ongoing support that makes a real difference day to day.

 

Struggling With Slow Support
or IT Issues That Keep Coming Back?

Let’s fix that. Speak to our IT Support London-based experts and discover how proactive,
reliable IT support can free up your team and keep your business moving.

 

Contact our London IT specialists

Industry Expertise
We Offer IT Services Tailored to Your Industry

We support businesses across London in accountancy, financial services, professional services and more
- and we understand the challenges each industry faces. That means fewer roadblocks, better
performance, and IT that’s aligned with how you really work. 

IT Support

Accountant Services

We know how critical accuracy, compliance, and uptime are for accountancy firms. That’s why we provide IT support that’s proactive, responsive, and tailored to the tools you rely on, from practice management software to secure file sharing. You’ll get dependable systems and support that keeps your firm moving forward.

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Financial
Services

We understand the imperative role technology plays within the financial sector. That’s why for us, security and privacy come first. From secure business communications to compliance-aligned infrastructure, we deliver IT that protects sensitive data and powers real-time decision-making, without disruption.

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Professional Services

Whether you’re a legal team, consultancy, or recruitment agency, we know your tech needs to work seamlessly, all day, every day. We tailor your IT setup to match how your team works, with fast support, robust systems, and strategic guidance to keep operations smooth and clients happy.

Book Your FREE IT Assessment &
Security Audit

Ready to get more from your IT? Claim your free IT no-strings assessment and security audit with James Ratcliff - filled with valuable insights.

This in-depth review (normally worth £3,000) includes:

- A no-obligation scoping call to understand your goals
- A full review of your current IT infrastructure
- An audit of your security systems and policies
- Identification of vulnerabilities or performance gaps
- Practical, expert-led recommendations to improve performance and security
- A detailed IT assessment report and action plan
- A follow-up presentation to walk you through the results

And much more, all tailored to your business

Don’t miss the opportunity to gain clarity, uncover risks, and see how your IT could be working harder for you.

 

Frequently Asked Questions About IT Support in London

Your network and IT environment is monitored by our systems 24/7, detecting issues early - often before your team even notices. While our team typically performs corrective work during business hours, we’re always equipped with the insights needed to respond promptly and keep your business running smoothly.

Your network and IT environment is monitored by our systems 24/7, detecting issues early - often before your team even notices. While our team typically performs corrective work during business hours, we’re always equipped with the insights needed to respond promptly and keep your business running smoothly.

We’re also partnered with a world-leading Security Operations Centre to provide 24/7 monitoring, security analysis, and rapid incident response - keeping your systems protected at all times.

Your business deserves more than generic support. We take a consultative approach, tailoring every solution to your needs and building long-term partnerships that drive real results.

Yes, absolutely. Our remote support services are designed for flexibility and speed, giving your team reliable access to help no matter where they're working. We also support and manage cloud-based platforms that enable better collaboration for remote workers, removing the limitations associated with working from home.

Yes, we’re a Microsoft Silver Cloud and Mid-Market Solutions Provider - bringing expert knowledge of Microsoft technologies like 365 and Azure to your business.

Our managed IT support is a fully comprehensive solution, designed to cover everything your business needs - day in, day out. We take responsibility for your entire IT environment, from proactive monitoring and day-to-day troubleshooting, to long-term planning and optimisation.

We respond fast - on average, within five minutes of your request. Most issues are resolved the same day, meaning fewer interruptions for your team and more time spent on the work that matters.

Whilst our support is primarily remote, we’ll arrange a site visit when it delivers value to you - like during onboarding or when we're implementing new systems.

Our IT support packages are bespoke - we offer tailored agreements based on your business’s size, setup, and growth plans.

We’re built for it. Whether it’s a sudden outage, cyber attack, or data breach, our expert team is ready to respond. Our combination of proactive monitoring, structured incident response, and fast remediation helps minimise disruption and protect your business continuity.

As a guide, fully outsourced IT support typically ranges from £40 to £120 per user, per month. For a detailed breakdown, check out our blog on London IT support costs.

We support small businesses and medium-sized companies across London, including Central London, North London, Westminster, Soho, Marylebone, Mayfair and beyond the City of London. If you’re a London-based business looking for reliable, long-term IT support, we’re right on your doorstep and ready to help.

LONDON OFFICE
314 Regents Park Road,
London, N3 2JX

Email introductions:
hello@ratcliff.it

Pick up the phone:
020 3551 6262

Contact us

How to find us

Our office is based in North London, conveniently located on Regents Park Road in Finchley. This prime position allows us to provide fast, responsive IT support across Greater London and the South East. Whether you're based in the City, West End, or further afield, we're ideally situated to support businesses right across the capital.

Address

314 Regents Park Road, London, N3 2JX

hello@ratcliff.it

020 3551 6262

We recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner in your business. Think of us as an extension of your own team. You'll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote support.

Get directions
Email us today:
hello@ratcliff.it

Support: 020 3551 6272

Sales: 020 3551 6262

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