Award Winning IT Support London
Trusted by London businesses for fast, reliable, and expert managed IT services.
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IT Support Solutions Shaped For You
We start by getting to know your IT systems - and your people. By building real relationships with your team and understanding your setup inside out, we deliver IT support that fits how you work. It’s hands-on, fully integrated, and always one step ahead.
Over 90% of Issues Fixed Same-Day
When something breaks, we move fast. In fact, over 90% of all issues raised are resolved the same day. We consistently beat our service level agreements because we know that delays cost you time and productivity.
Proven Industry Success
We support businesses across London in accountancy, financial services, professional services and more - and we understand the challenges each industry faces. With specialist knowledge serving businesses of 20+ staff, we deliver better performance, and IT that’s aligned with how you really work.
London IT Support Services
Experience award-winning IT support tailored for London's businesses, ensuring rapid response times and proactive technology solutions to keep your operations running smoothly.
IT Consultancy Services
Leverage strategic IT consultancy services that align technology with your business goals, driving growth, efficiency, and long-term success in London's competitive market.
Cyber Security Solutions
Protect your business with bespoke cyber security consultancy, offering comprehensive assessments and solutions to safeguard against evolving cyber attacks.
Managed IT Support
Benefit from comprehensive London managed IT services that provide continuous monitoring, maintenance, and support - ensuring your technology infrastructure is robust and reliable.
Outsourced IT Support
Access expert IT support without the overhead of an internal IT team, with scalable, proactive solutions that adapt to your business needs, budget, and future growth.
IT Strategy Services
Develop a forward-thinking IT strategy with our consulting services, focusing on aligning technology initiatives with your long-term business objectives for sustained success.
Are You A London Business Ready to Transform Your IT? Contact Ratcliff IT Today
Let’s have a conversation about what’s possible - and how we can get you there. Book a no-obligation consultation with James Ratcliff, our founder with over 20 years of industry experience. He’ll take the time to understand your goals, answer your questions, and give you clear advice on how we can help.
We deliver on our promises, respond when you need us, and always act in your best interests.
Award-Winning Expertise You Can Rely On
We’ve been recognised as one of Britain’s Top 50 Best Managed IT Companies for over five years, but the real value is in how we support you. Our experienced IT support specialists go beyond the basics, delivering proactive, people-first service that makes a tangible difference to your day-to-day.
Flexible, Cost-Effective IT Plans Tailored To Your Business
No long-term contracts or surprise costs. Just transparent pricing that works for your business. Our monthly plans include everything you need, so you can scale confidently, manage budgets easily, and stay focused on growing your company without IT stress.
A Local IT Support London Company Dedicated to You
Our team is based right here in London, which means faster response times, on-site visits when needed, and support that understands the way local businesses work. We’ll get to know your setup inside out, so you’ll never have to explain things twice.
Handling IT So You Can Focus on Your Business
You’ve got better things to do than battle IT issues. From system monitoring and infrastructure support to cyber security and cloud strategy, we take care of it all - so your team can stay productive, secure, and focused on what they do best. No distractions. No hassle. Just IT that works.
95% First-Call Resolution Rate
We solve most issues the first time you contact us - no bouncing between departments, no delays.
90% Tickets Resolved the Same Day
Speed matters. Most support requests are fixed the very same day, helping you stay productive.
99.9% Client Retention Rate Over 3 Years
Our clients stick with us because we deliver consistent, personal support that builds trust.
Average Response Time: Under 15 Minutes
When something goes wrong and you need support, you won’t be left waiting. We respond fast, every time.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Worried About Switching IT Providers, We Offer Effortless Onboarding
Worried about the hassle of switching to a new IT support company? With Ratcliff IT, it’s easier than you think. Our onboarding process is designed to be simple, supportive, and risk-free - with no disruption to your business operations. Whether you want to be involved or leave the details to us, we’ve got it covered.
We begin with a relaxed, no-pressure conversation to understand your business goals and challenges. This helps us both confirm it’s the right fit - and that we can deliver exactly what you need from day one.
Next, we explore how your business works. Your team, your culture, your systems, and your ambitions. This gives us the insight we need to tailor your IT for long-term success.
We handle everything. From liaising with your previous provider to setting up devices, accounts, and systems, we make sure it’s all done quickly and with minimal disruption. We’ll even visit your offices to meet your team, take notes, map out systems, and run friendly intro sessions on how to get in touch with us.
As your support partner, we align your technology to solve both your immediate needs and support your long-term goals. Whether it's planning for team growth, rolling out new tools, or improving system performance, we’ll guide you with clear, practical recommendations.
We’re not just here to fix problems - we’re here to help you thrive. With proactive support, cyber security guidance, and dedicated relationship management, you’ll always have someone you trust on hand when it matters.
Real Results from Ratcliff IT Clients Based in London
How we’ve helped businesses across London overcome IT challenges with smart solutions, smooth transitions,
and ongoing support that makes a real difference day to day.
GFC Economics came to us facing serious downtime that was disrupting their ability to deliver time-sensitive research reports. We carried out a full network upgrade, including a new server build, to provide a stable, reliable IT environment - all with minimal disruption to their team.
Since then, we’ve continued to support them with friendly, responsive support desk assistance and proactive IT management that keeps their operations running smoothly.
MHA London came to us needing a seamless migration to Office 365 and facing network issues with frequent downtime that was impacting their property development business. We managed their complete transition from start to finish, including a full network upgrade with new firewall and managed switches, all with zero email downtime.
We also implemented a Datto business continuity solution to protect against ransomware and data disasters. The result? A safe, secure network environment with significantly reduced downtime and complete peace of mind for their critical business operations.
Accountant Services
We know how critical accuracy, compliance, and uptime are for accountancy firms. That’s why we provide IT support that’s proactive, responsive, and tailored to the tools you rely on, from practice management software to secure file sharing. You’ll get dependable systems and support that keeps your firm moving forward.
Financial
Services
We understand the imperative role technology plays within the financial sector. That’s why for us, security and privacy come first. From secure business communications to compliance-aligned infrastructure, we deliver IT that protects sensitive data and powers real-time decision-making, without disruption.
Professional Services
Whether you’re a legal team, consultancy, or recruitment agency, we know your tech needs to work seamlessly, all day, every day. We tailor your IT setup to match how your team works, with fast support, robust systems, and strategic guidance to keep operations smooth and clients happy.
Industry Knowledge
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Insights, tips, and no-fluff advice to help your business stay secure, productive, and ahead of the IT curve.
