Award Winning IT Support London

You get a human response in under five minutes, not a queue. You only work with senior engineers who get it right first time.

One fixed monthly invoice, no unexpected bills, for London businesses of 20 to 100 people.

4.8
★★★★★
Based on
33 reviews
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Speak with a senior team member, no obligation

Accredited & recognised

~5 mins
First Human Response
A real person, not a queue
76%+
Resolved same day
Most issues, gone in hours
Under 2
Steps to close most issues
Sorted without the back and forth
8 years
In Britain's Top 50
Best Managed IT Companies

IT Support in London for Professional Services Firms of 20 to 100 Staff

Ratcliff IT supports professional services businesses across London, in finance, law, property asset management, and accountancy, typically running teams of 20 to 100 staff. It's one of Britain's Top 50 Best Managed IT Companies for eight consecutive years running.

Every client works with people who know their systems and have done the job for years, on one fixed monthly fee with no unexpected bills, so there's no one working it out as they go and no hidden costs to catch you out later.

 

Britain's Top 50 Best Managed IT Companies, 2025

Why London Businesses Switch to Ratcliff IT

If your IT support service for your London based business has started to feel reactive, fragmented, or a step behind the business, you're not alone.

Firms in London come to us when they're no longer sure their security is keeping pace, when compliance feels like guesswork rather than something handled, when response times have started to slip, or when their current provider only shows up once something's already broken.

That's usually the point where good enough stops being good enough. Everything here to help you decide whether we're the right IT support partner for you.

We know time is money. That’s why we respond fast, keep you informed, and make sure issues are resolved properly, not left hanging in your inbox.

We don’t just patch things up, we fix the root cause. Our team documents every issue and follows up proactively so the same problems don’t keep coming back.

With Ratcliff IT, you speak to someone who knows your setup. We keep detailed records and build relationships with your team, so you never have to explain twice.

 If you're logging issues and chasing solutions yourself, something's not right. Our all-inclusive support means we handle everything, so you don’t have to. 

No more surprise invoices. Our transparent pricing gives you a predictable monthly cost that includes everything - no hidden fees, no unexpected add-ons.

We help you get ahead of cyber threats and compliance risks. From audits to staff training and Cyber Essentials certification, we give you confidence that your business is fully protected.

Outdated tech slows your team down. We streamline your systems, upgrade where needed, and keep everything running smoothly to boost performance across the board.

Your IT should fuel growth, not just fix issues. We align your technology with your goals and provide expert, jargon-free advice to help your business succeed.

Our IT Support services designed for
London firms

Our end-to-end IT support in London covers everything from day-to-day tech
management and cyber security services to cloud solutions that keep your team
connected and your business moving. Here's how we make IT work better for you at
Ratcliff IT

IT Support

London IT Support Services

Experience award-winning IT support tailored for London's businesses, ensuring rapid response times and proactive technology solutions to keep your operations running smoothly.​

IT Consultancy Services

IT Consultancy Services

Leverage strategic IT consultancy services that align technology with your business goals, driving growth, efficiency, and long-term success in London's competitive market.

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Cyber Security Solutions

Protect your business with bespoke cyber security consultancy, offering comprehensive assessments and solutions to safeguard against evolving cyber attacks in the age of AI.

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Managed IT Support

Benefit from comprehensive London managed IT services that provide continuous monitoring, maintenance, and support - ensuring your technology infrastructure is robust and reliable.​

Group 2

Outsourced IT Support

Access expert IT support without the overhead of an internal IT team, with scalable, proactive solutions that adapt to your business needs, budget, and future growth.

Group 5

IT Strategy Services

Develop a forward-thinking IT strategy with our consulting services, focusing on aligning technology initiatives with your long-term business objectives for sustained success.​

Trusted by business in London

4.5
★★★★★
Based on
140 reviews
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01 Oct, 2024
★★★★★

RATCLIFF IT PATH TO PARTNERSHIP

Switching is easier than you'd expect

A clear, straightforward process from first conversation to long-term relationship. You discover where things stand, decide when you're ready, and everything is delivered without surprises.

1

Discovery Call

A focused 15-30 minute conversation to understand where you are, what's not working, and whether we're the right fit for each other.

NO OBLIGATION
2

Business Needs & Outcomes

A deeper session with our principal. We explore your goals, plans, and how IT, security, and Al can actively support your
business strategy.

STRATEGIC DEPTH
3

Proposal Meeting

We present our recommendations and commercials in person. A real conversation - not a document in your inbox. Questions welcome.

IN PERSON
4

Onboarding & Go Live

A structured 30-day project. We handle the migration,  configuration, and setup - so you can stay focused on running the business.

30-DAY PROJECT
5

Partnership

Ongoing IT management,  regular strategy reviews, and  proactive consulting - a relationship built around your growth, not just your tickets.

LONG-TERM

How does your current IT provider stack up?

A quick, independent assessment for ambitious London businesses that expect more from IT.

Most IT providers promise great service. Few measure up.

Our short assessment helps you understand how your current IT support compares against modern expectations for security, reliability, value for money, and overall experience. It looks at what well-run, security-conscious organisations expect from a mature, best-in-class provider, and how closely your current setup aligns.

In just a couple of minutes, you will get a clearer view of what's working well, where there may be gaps, and whether your IT is realistically supporting your goals and desired outcomes.

 

Scorecard Report

Struggling with slow support?
or IT Issues that keep coming back?

Let’s fix that. Speak to our IT Support London based  experts and discover how proactive, reliable IT support can free up your team and keep your business moving.

 

Book a discovery call
People Icon

IT Support Shaped Around You

We start by getting to know your IT systems - and your people. By building meaningful relationships with your team and understanding your organisation inside out, we deliver IT support that fits how you work. It’s hands-on, fully integrated, and always one step ahead.

Gear working together

Over 76% of Issues Fixed Same-Day

When something breaks, we move fast. In fact, over 75% of all issues raised are resolved the same day. We consistently beat our service level agreements because we know that delays cost you time, energy, and productivity.

Success Trophy

Proven Industry Success

We support businesses across London in professional services, financial services, asset management, investments, private offices, and more - and we understand the challenges each industry faces. With specialist knowledge typically serving businesses of 20 or more staff, we deliver better performance, and IT that’s proactively aligned with how you work.

Are You A London Business Ready to Transform Your IT? Contact Ratcliff IT Today

Let’s have a conversation about what’s possible - and how we can get you there. Book a no-obligation discovery consultation with James Ratcliff, our founder with over 20 years of industry experience. He’ll take the time to understand your goals and outcomes, answer your questions, and give you clear advice on how we can help. 

We deliver on our promises, respond when you need us, and always act in your best interests. 

Partner With One of Britain's Top 50 Best Managed IT Companies
What Sets Ratcliff IT Apart From Other London
IT Providers?

We're not just here to fix what's broken, we're here to understand your business,
prevent problems before they start, and make sure your technology drives success.
From day one, we prioritise relationships, reliability, and results. That's what
makes us different.

Group 16

Award-Winning Expertise You Can Rely On

We’ve been recognised as one of Britain’s Top 50 Best Managed IT Companies for eight consecutive years, but the real value is in how we support you. Our experienced IT support specialists go beyond the basics, delivering proactive, people-first service that makes a tangible difference to your day-to-day.

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Cost-Effective IT Plans Tailored To Your Business

Straightforward pricing you can trust. Transparent, predictable, and built for growing teams. Our monthly plans include everything you need to run your business smoothly, so you can scale confidently, manage budgets easily, and stay focused on growing your company without IT stress.

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A Local IT Support London Company Dedicated to You

Our team is based right here in London, which means faster response times, on-site visits when needed, and support that understands the way local businesses work. We’ll get to know your setup inside out, so you’ll never have to explain things twice.

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Handling IT So You Can Focus on Your Business

You’ve got better things to do than battle IT issues. From system monitoring and infrastructure support to cyber security and cloud strategy, we take care of it all - so your team can stay productive, secure, and focused on what they do best. No distractions. No hassle. Just IT that works.

Results from Ratcliff IT Clients Based in London

Read how we’ve helped businesses across London overcome IT challenges with smart solutions, smooth transitions,
and ongoing support that makes a real difference day to day.

Read Our Case Studies

Ready for Personal IT Support from
Your Local London Experts?

Get to know our team and let us get to know yours. Speak to our local London IT specialists and discover how personal,
proactive support can eliminate IT headaches and keep your business running smoothly.

 

Book a discovery call

Industry Expertise
We Offer IT Services Tailored to Your Industry

We support businesses across London in accountancy, financial services, professional services and more
- and we understand the challenges each industry faces. That means fewer roadblocks, better
performance, and IT that’s aligned with how you really work. 

IT Support

Accounting Services

We know how critical accuracy, compliance, and uptime are for accountancy firms. That’s why we provide IT support that’s proactive, responsive, and tailored to the tools you rely on, from practice management software to secure file sharing. You’ll get dependable systems and support that keeps your firm moving forward.

Group 19

Financial
Services

We understand the imperative role technology plays within the financial sector. That’s why for us, confidentiality, security, and privacy come built-in. From secure business communications to compliance-aligned infrastructure, we deliver IT that protects sensitive data and powers real-time decision-making, without disruption.

Group 1

Professional Services

Whether you’re a legal team, business consultancy, or recruitment agency, we know your tech needs to work seamlessly, all day, every day. We tailor your IT setup to match how your team works, with fast support, robust systems, and strategic guidance to keep operations smooth and your clients happy.

 

Not sure whether your IT is actually protecting your business?

Book a free IT and security assessment and find out.

We've completed dozens of these for London businesses, and many find at least one significant gap they weren't aware of - and usually more.

A senior engineer will spend time understanding your setup and requirements, identify what's working and where the risks are, and deliver a written assessment with prioritised recommendations. We'll then walk you through the findings in a follow-up session.

  • A no-obligation call to understand your goals
  • Share practical, expert-led recommendations to enhance performance, security, and compliance
  • An IT, cyber, or AI assessment and action plan
  • A follow-up session to walk you through the results

See how IT, cyber security, and AI could be working harder for your business.

Equivalent consultancy time typically runs to thousands - complimentary for qualifying London businesses. No cost, no obligation.

 

Schedule a Discovery Call

Frequently Asked Questions About IT Support in London

Your network and IT environment is monitored by our systems 24/7, detecting issues early - often before your team even notices. While our team typically performs corrective work during business hours, we’re always equipped with the insights needed to respond promptly and keep your business running smoothly.

Your network and IT environment is monitored by our systems 24/7, detecting issues early - often before your team even notices. While our team typically performs corrective work during business hours, we’re always equipped with the insights needed to respond promptly and keep your business running smoothly.

We’re also partnered with a world-leading Security Operations Centre to provide 24/7 monitoring, security analysis, and rapid incident response - keeping your systems protected at all times.

Your business deserves more than generic support. We take a consultative approach, tailoring every solution to your needs and building long-term partnerships that drive real results.

Yes, absolutely. Our remote support services are designed for flexibility and speed, giving your team reliable access to help no matter where they're working. We also support and manage cloud-based platforms that enable better collaboration for remote workers, removing the limitations associated with working from home.

Yes, we’re a Microsoft Partner since 2009 - bringing expert knowledge of Microsoft technologies like 365 and Azure to your business.

Our managed IT support is a fully comprehensive solution, designed to cover everything your business needs - day in, day out. We take responsibility for your entire IT environment, from proactive monitoring and day-to-day troubleshooting, to long-term planning and optimisation.

If you’re looking for a more collaborative approach, with shared control and flexibility, check out our Co-Managed IT Support London for a model that supplements your in-house team with expert external support and scalability.

We respond fast - on average, within five minutes of your request. Most issues are resolved the same day, meaning fewer interruptions for your team and more time spent on the work that matters.

hilst our support is primarily remote, we’ll arrange a site visit when it delivers value to you, such as during onboarding or when we're implementing new systems. If you need dedicated on-site support, explore our On-site IT Support Services.

Our IT support packages are bespoke - we offer tailored agreements based on your business’s size, setup, and growth plans.

We’re built for it. Whether it’s a sudden outage, cyber attack, or data breach, our expert team is ready to respond. Our combination of proactive monitoring, structured incident response, and fast remediation helps minimise disruption and protect your business continuity.

As a guide, fully outsourced IT support typically ranges from £40 to £120 per user, per month. For a detailed breakdown, check out our blog on London IT support costs.

We support small businesses and medium-sized companies across London, including Central London, London Bridge, North London, Clerkenwell, Westminster, Victoria, Shoreditch, Hammersmith, Farringdon, Soho, Marylebone, Mayfair, Canary Wharf and beyond the City of London. If you’re a London-based business looking for reliable, long-term IT support, we’re right on your doorstep and ready to help.

Why Businesses in London Switch to Ratcliff IT

We don’t just patch things up, we fix the root cause. Our team documents every issue and follows up proactively so the same problems don’t keep coming back.

We know time is money. That’s why we respond fast, keep you informed, and make sure issues are resolved properly, not left hanging in your inbox.

With Ratcliff IT, you speak to someone who knows your setup. We keep detailed records and build relationships with your team, so you never have to explain twice.

We believe support should be proactive. From monitoring to maintenance, we work behind the scenes to prevent problems before they disrupt your business.

Let us take the pressure off. We work alongside your internal IT to handle routine tasks, resolve issues fast, and give your team time to focus on bigger priorities.

You shouldn’t have to chase your IT provider for answers. With us, you get clear communication, dedicated contacts, and a support team that always has your back.

If you're logging issues and chasing solutions yourself, something's not right. Our all-inclusive support means we handle everything, so you don’t have to.

Outdated tech slows your team down. We streamline your systems, upgrade where needed, and keep everything running smoothly to boost performance across the board.

No more surprise invoices. Our transparent pricing gives you a predictable monthly cost that includes everything - no hidden fees, no unexpected add-ons.

Your IT should fuel growth, not just fix issues. We align your technology with your goals and provide expert, jargon-free advice to help your business succeed.

We help you get ahead of cyber threats and compliance risks. From audits to staff training and Cyber Essentials certification, we give you confidence that your business is fully protected.

Without a strategy, IT becomes a blocker instead of a driver. We help you plan ahead, improve performance, and future-proof your tech for what’s next.

London Office
314 Regents Park Road,
London, N3 2JX

Email introductions:
hello@ratcliff.it

Call the office:
020 3551 6262

Contact us

How to find us

Our office is located in London, N3, conveniently situated on Regents Park Road. This position allows us to provide fast, responsive IT support across Greater London and the South East. Whether you're based in the City, Westminster, Mayfair, St. James, or further afield - we're ideally situated to support businesses right across the capital.

 

London Office

314 Regents Park Road, London, N3 2JX

 
Enquires & Introductions

hello@ratcliff.it

020 3551 6262

Ratcliff IT

We recognise that IT isn't just about computers - It's about developing relationships and becoming a reliable partner to your business. Think of us as an extension of your own team. You'll enjoy a friendly and personalised service and you'll always have the right level of experienced support.

Contact Us New Enquiries: hello@ratcliff.it

Support: 020 3551 6272

Sales: 020 3551 6262


Ratcliff Consulting Ltd. Reg no: 07060479. Reg in England. Registered address: 10 Western Road, Romford, Essex, RM1 3JT

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