IT Support Shoreditch
Your firm needs IT that’s secure, high-performing and audit-ready.
We ensure your technology meets those expectations without compromise.
Book An IT ConsultationExplore Our Services
Specialist Support
We don’t employ juniors or apprentices. Every engineer who joins Ratcliff IT has several years’ prior experience in managed services, which means you benefit from faster resolutions, higher consistency, and thoughtful input.
Inclusive, Fixed-Fee Support
Requests such as user onboarding, offboarding, and general IT admin are all included in our single, fixed monthly fee. Our pricing model is designed to be stable and predictable, avoiding fluctuations due to headcount changes.
High Standards of Security & Compliance
We specialise in managing IT for regulated, security-focused organisations. With tools like SentinelOne and 24/7 monitoring and response from the ConnectWise Security Operations Centre, we keep your environment compliant and resilient.
Lacking Visibility or Documentation?
If you don’t know who has access to what or how your systems are configured, you’re working with unnecessary risk. We document everything - users, devices, permissions and data locations - and manage it to defined security standards.
Unsure What's Included In Your IT Package?
Our service is designed to provide complete, all-inclusive IT support without constraints. That means no ticket limits, no time restrictions, and no complexity in scope. We handle everything – day-to-day requests, proactive improvements, strategic alignment, and security management – all under one monthly fee.
No Clear IT or Cyber Security Strategy?
You gain a clear, practical direction for your technology. We align your IT strategy with your business goals and strengthen your cyber security through structured, measurable improvements, giving you greater confidence in how your systems support your operations.
Need Consistent IT
Support?
You’ll work with a consistent group of engineers who get to know your environment intimately. There is no disjointed handover or faceless support desk – just friendly, experienced professionals who care about getting things right.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring Management
Our managed IT support service is deeply proactive. We use secure, automated systems to monitor endpoints, servers, cloud environments, backups, patching, and more. Our team identifies when users need additional support or when systems need optimisation – and we act on it as part of our ongoing service.
IT Support Services & Helpdesk
Our London IT support team actively monitor service desk capacity, utilisation, and workload trends. Our goal is to maintain a 120% closure rate – meaning we aim to close more tickets than are raised in any given period.
Managed
Cyber
Security
Not confident that your security is covering everything? We provide full protection across your environment - email filtering, identity security, vulnerability scanning and 24/7 monitoring, giving you peace of mind that your business is defended and compliant.
Technology Procurement
Unsure what equipment to buy or how much you should really be paying? We offer a defined, structured procurement process (procurement-as-a-service) that ensures equipment purchasing and deployment is smooth, standardised, and predictable.
IT Strategy Consulting
With over 20 years of experience, we give you clear, practical guidance on how your IT should support your goals today and as you grow. You’ll gain a defined IT strategy that removes inefficiencies and ensures every system and investment has a purpose.
Cloud Migration & Management
Looking for more flexibility and security from your systems? We make moving to the cloud simple. We manage the migration end to end and keep your cloud environment stable, secure and easy for your team to use.
95% First-Call Resolution Rate
Most issues are resolved on the first call, minimising disruption and keeping your team moving.
90% Tickets Resolved the Same Day
If an issue needs further investigation, it’s typically still resolved within the same day.
99.9% Client Retention Rate Over 3 Years
Organisations choose to stay with us because they receive reliable, consistent service and measurable results.
Average Response Time: Under 15 Minutes
Our engineers respond within minutes, ensuring your systems remain steady and your team stays productive.
Seamless Onboarding with Defined Processes
Concerned that switching to a new provider will be disruptive or time-consuming? We make the transition straightforward. A dedicated engineer and project coordinator guide every step, whilst our structured onboarding process ensures minimal impact on your day-to-day operations.
We begin by carrying out structured interviews, assessments and a full review of your current setup. From there, we identify gaps, risks and opportunities and shape our scope so it aligns precisely with how your organisation operates.
We then meet with your key staff to explain how to raise support requests, what to expect from our service and how we’ll work together day to day.
We manage the entire handover on your behalf. Our team works directly with your outgoing provider and oversees every technical detail. Throughout the process, your systems stay online, your data stays protected and your team continues working without disruption.
Once you’re fully onboarded, we look ahead. With regular reviews, your technology remains aligned with your goals and adapts as your business evolves.
By the end of onboarding, everything is documented, every user and device is accounted for and your security controls are active. Your team knows exactly how to work with us, and you gain a long-term partner focused on keeping your environment secure, stable and moving forward.
Success Stories
Real-world outcomes showing the difference a structured IT approach can make.
Access Solutions
We modernised Access Solutions’ IT environment with dependable backups, a migration to Microsoft 365 and a more reliable internet connection. The result is a better-connected workforce, with no disruption to their project work.
"When our emails were moved across to Office 365 we didn’t notice the transfer at all. It was all completed within 24 hours. Ratcliff IT were happy to manage everything for us, including a change of Internet provider, so we didn’t need to worry about a thing."
Lynn Ayiotis, Company Secretary, Access Solutions
Download Access Solutions Case Study
GFC Economics
GFC Economics approached us after repeated downtime was disrupting their business operations. We stabilised their environment with a full network upgrade, delivering the transition with as minimal downtime as possible. Today, we support their entire team as their managed IT partner.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director.
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