IT Support Canary Wharf
IT shouldn't be holding your business back. We ensure your systems stay resilient,
compliant, and responsive, empowering your team to deliver the service your clients rely on.
Contact Our Expert TeamExplore Our Services
Stay Protected & Compliant 24/7
We're partnered with the world-leading Security Operations Centre to monitor your systems in real time, which analyses alerts 24/7. If an incident occurs, compromised devices are instantly isolated, and with SentinelOne, we can roll systems back to a clean state within minutes.
Your Time,
Back
We keep your team focused on their work, not IT issues. By actively monitoring service desk capacity and maintaining a 120% ticket closure rate - resolving more issues than are raised - we prevent backlogs before they start.
Drive Business Growth
We’ll work with you through quarterly strategic planning meetings to shape an IT roadmap that aligns with your goals, complete with clear budget plans that put you in control of costs and growth.
Proactive IT Management
Remote monitoring scans your IT infrastructure for thousands of potential faults, alerting us instantly so we can fix them before they ever reach your staff. With our outsourced IT support, downtime is stopped early.
IT Services & Helpdesk
Our London-based Service Desk is built to get you working again, fast. You’ll speak to experienced staff who enjoy what they do - and because we document everything properly, our IT support team in London already knows your setup inside out.
Managed Cyber Security
We put best-practice cyber security hygiene at the heart of everything we do. From protection and detection to rapid response, our managed cyber security services in London cover every angle. You’ll also receive regular reports, so you know exactly where you stand.
IT Strategy Consulting
With our expert IT consultancy, you get senior-level guidance shaped by years of hands-on experience. We design clear roadmaps, align your IT with business objectives, and make sure every investment delivers real value.
Data Recovery Services
We manage and monitor your backup and recovery solutions daily. With our data recovery services, your data is always checked, protected, and restorable when you need it most, giving you total peace of mind.
Cloud
Services
Available as an add-on, our fully managed cloud services handle everything, from the initial migration of your data and apps to the day-to-day management. The result is a secure setup that your team can rely on, without you ever having to worry about the technical side.
IT Made Simple
We translate business and technology into plain English. Personable, friendly, and approachable, our team enjoys what they do - because we’re in the business of relationships, not just computers.
Every Client Gets Our Best
Every client gets the same full-service technology management, with no tiers or shortcuts. Download our pricing guide for a detailed look at our full offering and see exactly how we deliver this value to your business.
Industry-Leading Expertise
Our team is regularly invited to present to other IT companies on how to improve their processes and tools, and when you work with us, you get that same high-level knowledge applied directly to your business.
Accountability
We’re an independent provider, meaning you’ll always deal with real people who take ownership. We call you back, do what we say, and see every issue through.
"Ratcliff IT have certainly exceeded our company's expectations in providing an IT support service that is efficient, knowledgeable, and attentive. A first class service from a first class team!"
"I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend".
"As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT".
"At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services".
"We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious"
"Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you".
95% First-Call Resolution Rate
Most problems are solved there and then. No passing you around or waiting for call-backs.
90% Tickets Resolved the Same Day
We don’t let IT issues drag on. Nine times out of ten, your ticket’s wrapped up the same day you raise it.
99.9% Client Retention Rate Over 3 Years
Our clients stick with us because we keep things simple, do what we say, and make IT easy to live with.
Average Response Time to Support Calls: Under 15 Minutes
We don’t leave you hanging. You’ll speak to a real person who’s ready to help in minutes.
Smooth and Simple IT Onboarding, From Start to Finish
Switching IT providers in a fast-paced area like Canary Wharf raises valid concerns - productivity, security, and compliance. Our onboarding process addresses each one, ensuring a controlled, disruption-free transition.
We start by listening. Before we talk about the technology, we want to understand your business, your team, and what a successful partnership looks like to you. It’s a chance to meet the people behind the service and see how we’ll work together.
Every business runs differently, and we want to know how yours works best. We spend time learning about your goals, the way your team operates, and the challenges you face day to day. From there, we build a tailored IT package that fits into your world and delivers value right from the start.
Our team manages the full transfer, verifying all access, data, and configurations to maintain complete security throughout the process. It’s a seamless handover that keeps your systems protected and your team focused on their work, not the switch.
Our IT professionals conduct in-depth reviews of your systems, identifying practical improvements that deliver measurable impact. We present our findings clearly, without jargon, and develop a support plan that evolves with your business.
We’re not just here for break-fix support. With responsive, people-first service and a team that knows your setup inside out, you gain a partner who keeps you ahead of the competition.
Ending Downtime for GFC Economics
Based near Canary Wharf, GFC Economics had been dealing with downtime that disrupted their work. Their Managing Director, Liz Bright, came to us looking for IT support they could rely on.
We stepped in with a full network upgrade, including a new server build, to give GFC the solid, trouble-free platform they needed. The result was an improvement in stability and performance, freeing their team to focus on delivering value to clients instead of fighting IT issues.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director, GFC
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