Microsoft 365 Support & Services
In London
We enable London's financial firms to meet high standards of security and compliance across Microsoft 365,
with a setup built to support core business objectives.
Talk To Our Expert TeamExplore Our Services
Seamless
Rollout
Secure and optimise Microsoft 365 without slowing your business down. We take a phased and consultative approach, ensuring the rollout is manageable, well-documented, and tailored to your operational requirements.
Issue-Free Microsoft 365
Your team gets fast, dependable help whenever they need it. With a 120% ticket closure rate, we consistently resolve more issues than are raised, ensuring your Microsoft 365 environment runs smoothly and without disruption.
Included in Onboarding
This service is included as part of our onboarding for clients who choose to adopt it, and we are happy to tailor scope based on your compliance requirements and existing maturity.
Lacking Visibility Into Your Microsoft 365 Setup?
Unseen risks are the ones that cause the biggest damage. With Ratcliff IT, you’ll receive clear reporting on your tenant, understand exactly which cloud services you’re using, and know they’re configured securely. Discover how our approach gives you full oversight and full control.
Confused About Moving to the Cloud?
We make the process simple, structured and fully managed. The transition feels seamless, and your team moves straight into a stable, secure Microsoft 365 setup.
Concerned About Compliance Gaps?
Our specialists assess, harden and continuously monitor your setup against recognised frameworks like the Center for Internet Security (CIS), giving you the confidence that your business is fully protected and compliant.
Facing Issues With Your Current Setup?
Persistent Microsoft 365 problems often stem from misconfiguration. We build a setup that supports your business rather than holding it back. Our specialists diagnose and optimise your environment so Teams, SharePoint, email and every connected device operate reliably.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Managed IT Services
Our managed service is deeply proactive. We use secure, automated systems to monitor Microsoft 365 and your wider IT environment. Alerts are triaged and responded to within our support model, ensuring that problems are addressed before they cause disruption.
Responsive IT Support & Helpdesk
Clients are supported by a consistent pod of experienced engineers who are familiar with their environment. We do not employ juniors or apprentices – every member of our team has years of experience in the managed service provider space, allowing us to maintain high service quality.
Microsoft 365 Configuration & Intune Compliance
We provide a comprehensive Microsoft 365 Secure Cloud Configuration Service, designed to help organisations meet high standards of security and compliance by assessing, hardening, and monitoring Microsoft 365 environments against best practices and recognised frameworks.
Optimising Microsoft 365
Slow performance, access issues, and poorly configured tools can drain productivity. We optimise Microsoft 365 so your teams work faster and with fewer barriers - improving performance across the business.
Cloud
Migration
We manage your cloud migration with a structured, low-impact approach that avoids downtime and protects your data. Your team stays productive while we move your organisation into a faster, more secure and more scalable environment.
Cloud Procurement
We provide full management of cloud services and will work with you to tailor these in line with your organisation’s risk profile and compliance needs, including Microsoft 365, security services, backup, SOC, or ITDR where appropriate.
Close Security Gaps
Concerned a hidden weakness could lead to downtime or data loss? We advise beginning with a risk assessment and deliver services aligned to recognised frameworks such as CIS or Cyber Essentials, giving you full confidence in your security posture.
Prevent Avoidable Incidents
With phishing affecting 85% of UK businesses, human error is often the biggest risk. Our managed services include options for security awareness training, phishing simulation, and guidance to ensure that end users are equipped to make good decisions.
Detect Attacks Early
How quickly would you know if someone gained unauthorised access to your Microsoft 365 environment? Our log monitoring service offers real-time visibility into sign-in activity, permission changes, unusual behaviour, and more – providing the detection capability needed to respond quickly.
Gain 24/7 Monitoring & Response
From a technical standpoint, we can deploy and manage a range of measures such as: 24/7 Security Operations Centre (SOC) monitoring, Internet and email filtering, Identity Threat Detection and Response (ITDR) and Endpoint Detection and Response (EDR) and Multi-factor authentication and secure access policies
95% First-Call Resolution Rate
Most issues are resolved on the very first call, so your team can get back to work without delays or escalations.
90% Tickets Resolved the Same Day
Our support is built around same-day resolution, helping you avoid downtime and keeping your operations running smoothly.
99.9% Client Retention Rate Over 3 Years
Our clients stay with us because we’re consistent, proactive, and always deliver on our promises.
Average Response Time: Under 15 Minutes
When something goes wrong, you need help now. As your external IT support team, we respond in under five minutes - so small issues stay small, and your team gets support without the wait.
How We Make Onboarding Simple
We remove the uncertainty that often comes with switching IT providers. Your onboarding is handled by both a dedicated engineer and project coordinator, giving you a clear plan, consistent communication and a smooth transition.
We begin by clarifying your priorities, regulatory obligations and technical expectations. This includes reviewing any alignment requirements - such as CIS, Cyber Essentials or ISO 27001 - so we can recommend the right controls and approach.
We carry out a clear, structured assessment of your Microsoft 365 tenant and the rest of your IT setup. This gives us an accurate picture of how everything is currently configured and highlights what needs to be improved to strengthen security, performance and compliance.
Our team manages the entire onboarding process, end-to-end. We deliver a phased rollout, handle every technical change, document your environment properly and ensure each update is introduced safely. Your team receives clear guidance on how to access support, and all work is completed without disrupting daily operations.
Once your environment is stable, we continue to refine and improve it. Regular reviews, policy updates and configuration checks ensure Microsoft 365 remains aligned with your business goals and regulatory requirements over time.
You gain a collaborative partner committed to getting the most from your technology. We stay engaged, highlight opportunities for improvement and provide clear, strategic guidance to help you make the decisions that fuel your business success.
Success Stories
Real outcomes from London businesses that needed disruption-free Microsoft 365 deployments.
Triton Building Restoration
Triton Building Restoration needed a reliable, flexible setup for staff split between the office and on-site locations. By migrating them to Microsoft 365, we enabled secure access to email and essential tools from anywhere - instantly improving communication and productivity. The transition was carefully planned and delivered without disruption.
"When we moved our email across to Office 365, it was almost like it didn’t happen. We were amazed, the move was perfect!"
Lauren Creswell, Office Manager, Triton Building Restoration
AGL
AGL came to us after challenges with a previous provider. We rebuilt their IT foundation, deploying new servers and networks and completing a full migration to Microsoft 365. The result was a clean, compliant, business-ready environment - with the migration completed during a quiet period to avoid downtime.
“The Office 365 migration went smoothly without a hitch. There was barely any downtime during the process, which was a surprise. Once set up, the team at Ratcliff IT helped us to adjust to the new system.”
Robert Cooper, Director, AGL
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