Co-Managed IT Support
In London
IT teams are under more pressure than ever - more systems to manage, more security threats, more user demands.
Our co-managed IT support lightens that load and reinforces your environment with the tools, expertise and coverage your team can rely on.
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A Complete Solution
Every IT challenge is covered - one partner, one fixed monthly fee. From user management and support to security, monitoring, projects and strategy, you get everything your team needs to operate at full strength with no gaps, delays or surprise costs.
Expertise to Fill Skill Gaps
Your internal team gains instant access to senior engineers who bring specialist knowledge across security, cloud, compliance and infrastructure. There are no juniors or apprentices on the team. Every member of our team has years of experience in the managed service provider space.
An Extension of Your Team
External support only works if it aligns with your operations. You'll work with the same dedicated engineers who get to know your environment, your processes and your standards in detail - giving you external expertise that feels fully embedded in your team, not separate from it.
Stretched for Resources?
When workloads spike, internal teams can’t always resolve issues quickly enough. With our industry-leading support toolset, all tickets stay organised and visible and your team is backed by a consistent pod of senior engineers who know your environment.
No Time for IT Strategy or Projects?
When your team is stuck in day-to-day troubleshooting, strategic work stalls. We take on the operational load so your internal team can focus on planning, supported by our team's expertise. Every helpdesk request becomes structured insight - revealing patterns that shape better IT planning and continuous improvement.
Security
Concerns?
Internal teams rarely have the time or tools to keep ahead of evolving threats. We close gaps in security with a strategy tailored to the risks your business faces, real-time threat detection and 24/7 monitoring from the world-leading Security Operations Centre.
Experiencing Downtime or Recurring Issues?
Our managed service is deeply proactive to prevent this. We use secure, automated systems to monitor endpoints, servers, cloud environments, backups, patching, and more. Alerts are triaged and responded to within our support model, ensuring that problems are addressed before they cause disruption.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive IT Monitoring
Your internal team stays focused while we keep everything stable in the background. We continuously monitor endpoints, servers, cloud systems, backups and patches, resolving alerts before they disrupt your business.
IT Support & Helpdesk
Your team gains instant capacity. Our IT support team in London delivers fast, expert resolutions - supported by a 120% ticket closure rate - so your internal department is never overwhelmed by user requests or recurring issues.
Cyber Security Consultancy
Strengthen your security posture without adding workload to your internal team. Our cyber security consultants manage advanced monitoring, risk assessments and threat response - giving you enterprise-grade security layered onto your existing capabilities.
IT Strategy Consulting
We create a clear IT strategy shaped by our team's deep experience in secure, well-governed environments. From roadmaps and quarterly reviews to budgeting and long-term planning, we ensure your IT estate evolves in the right direction and supports your organisation’s objectives.
IT Assessments and Audits
We don’t just highlight risks - we help you resolve them. Our independent assessments uncover misconfigurations, security gaps and compliance issues, then we work with your team to act on the findings and strengthen your environment in a measurable, controlled way.
Cloud
Services
Support your team with secure, scalable cloud environments that are properly configured and maintained. We manage migrations, continuity planning, backups and ongoing protection - ensuring cloud systems run efficiently and align with your risk profile.
95% First-Call Resolution Rate
Most issues are fixed immediately - one call, one solution - so your team can stay productive.
90% Tickets Resolved the Same Day
We work fast to keep your business moving. Almost every request is completed within the same day, maintaining momentum across your firm.
99.9% Client Retention Rate Over 3 Years
Reliable delivery and genuine care build the trust every long-term partnership needs.
Average Response Time: Under 15 Minutes
When something goes wrong, you don’t wait. Our engineers respond within minutes, keeping your systems stable and your people focused.
How Onboarding Works For Our Co-Managed IT Services
Co-managed IT only works when it strengthens your internal team without slowing them down. Our onboarding removes the operational burden, aligns your systems with best practice and gives your department the structure, visibility and support it needs to perform at its best.
We start by learning how your organisation functions - the structure of your internal IT team, your business priorities, your compliance needs and the outcomes you expect. This gives us the insight to build a co-managed model that supports your people properly and enhances how your IT estate performs.
We review your environment end-to-end, identify the areas where your internal team needs support and map the foundations of a stronger operational model. This allows us to set up tooling, processes and governance that make your team’s day-to-day work smoother, faster and easier to manage.
We handle the transition fully - documentation, configuration, handover activities and operational setup - while keeping all systems live and your internal team focused on their own priorities. You gain extra capability without disruption, extra workload or the need to rethink your internal processes.
Once everything is stable, we build a practical IT strategy that supports your organisation’s goals and lifts the pressure from your internal team. Regular reviews and structured planning ensure your environment keeps improving and stays aligned with business needs.
You gain a partner that strengthens your department’s capability without changing how your team works. Our engineers understand your environment, act with accountability and provide consistent support that improves reliability across your entire IT estate.
Success Stories
Real-world outcomes showing the difference a structured IT approach can make.
GFC Economics
GFC Economics were losing productivity to repeated downtime and an unstable setup. We rebuilt their infrastructure with a complete network and server upgrade, delivering a reliable platform that removed outages and restored operational continuity - all completed with minimal disruption to their team.
“James from Ratcliff IT listened to our situation and totally understood the needs of a small business. We liked his personal approach and the way he avoided using technical jargon, so we could fully understand the solution on offer.”
Liz Bright, Managing Director
Access Solutions
Access Solutions had outgrown their IT setup and needed a clearer, more reliable way to run their business. We reviewed their environment, strengthened their backup position, improved connectivity and moved them to Microsoft 365 for easier, more secure working. Their systems are now stable, predictable and far easier for the team to manage day to day.
"We are really pleased with the service provided by Ratcliff IT. They set up everything very efficiently and the team were polite and friendly to work with. I would definitely recommend them."
Lynn Ayiotis, Company Secretary,
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