IT Support Victoria
IT issues shouldn’t be getting in the way of client delivery.
We ensure your technology is secure, well-governed and ready to support your workload.
Inclusive, Fixed-Fee Support
Requests such as user onboarding, offboarding, and general IT admin are all included in our single, fixed monthly fee. Our pricing model is designed to be stable, avoiding fluctuations due to headcount changes.
Experienced Engineers
Clients are supported by a consistent pod of engineers who are familiar with their environment. We do not employ juniors or apprentices - every member of our team has years of experience in the managed service provider space, allowing us to maintain high service quality.
Seamless Onboarding
Worried about disruption during onboarding? We follow a structured onboarding methodology and assign a dedicated engineer and project coordinator to each onboarding, ensuring a smooth transition.
Persistent IT
Problems
Our proactive monitoring extends into trends, recurring issues, and opportunities to improve. Our team identifies when users need additional support or when systems need optimisation – and we act on it as part of our ongoing service.
Security Gaps and Compliance Risks
Hidden gaps can leave your business exposed and make compliance harder to demonstrate. We begin with clear assessments, then strengthen your environment with a range of industry-leading measures such as 24/7 monitoring from the ConnectWise Security Operations Centre.
Poor Communication and Slow, Inconsistent Support
We have a dedicated service coordinator, who acts as a central point of contact for scheduling, ticket monitoring, and day-to-day coordination – ensuring nothing is missed and communication is always prompt.
No Clear IT Roadmap or
Planning
Without a structured plan, IT decisions become reactive. We use helpdesk insights and trend analysis to inform wider planning - reducing recurring issues and building a clear roadmap that supports long-term growth.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring Management
Your systems stay stable and disruption-free with our continuous monitoring of endpoints, servers, cloud environments, backups and patching. Automated alerts are triaged and resolved quickly, keeping operations running smoothly.
IT Support Services & Helpdesk
Finding it difficult to get informed support when you need it? Our London IT support helpdesk provides assistance from professionals who understand your environment. This is not a call-centre model, but a relationship-driven support function that operates as an extension of your team.
Cyber Security Consultancy Services
Your business stays protected with continuous monitoring and rapid response to emerging threats. Our cyber security consultants manage every layer of your environment - from real-time detection to tool configuration and incident handling.
On-Site IT Projects
Your upgrades and on-site improvements are delivered without disruption to your daily work. Whether it’s hardware refreshes, network changes or office moves, we manage planning and implementation end to end.
IT Strategy Consulting
Your goals set the direction. We take the time to understand how your firm works, the pressures you face and the standards your clients expect. From there, we outline the systems, tools and improvements that will support long-term business success.
Microsoft 365 Support
As part of our managed service, we provide a comprehensive Microsoft 365 support service. This is designed to help organisations meet high standards of security and compliance by assessing, hardening, and monitoring Microsoft 365 environments against best practices.
95% First-Call Resolution Rate
Issues are resolved on the first call, keeping productivity high and interruptions minimal.
90% Tickets Resolved the Same Day
Most requests are completed within the same day, ensuring your team keeps moving without delay.
99.9% Client Retention Rate Over 3 Years
We work with organisations who expect a high standard of service – and we deliver by combining experienced people with structured, well-documented processes.
Average Response Time: Under 15 Minutes
Our engineers respond within minutes, providing rapid support that keeps your operations stable and your team focused.
Switching to Ratcliff IT Strengthens Your Business From Day One
Changing IT partners shouldn’t disrupt your operations or introduce risk.
Our onboarding approach is built to ensure a smooth and seamless transition, delivered through a structured, collaborative, and well-documented process. While we tailor the journey to suit your environment and business culture, our core onboarding methodology reflects years of refinement and a commitment to service quality.
We start by getting a clear picture of your environment through interviews, assessments and a full review of your setup and any specialist systems. This helps us identify risks, uncover opportunities and build a plan shaped around your business.
We then meet with your team to explain how to raise support requests, what to expect from our service, and how to work together effectively. This may include office visits, not just for setup but to build rapport and answer questions face to face.
We take ownership of the entire handover, working directly with your outgoing provider and managing every technical change. Throughout the process, your systems stay online, your data stays secure and your team carries on without disruption.
Our specialists develop a practical, forward-looking strategy that enhances resilience, tightens security and keeps performance moving in the right direction. Regular reviews ensure your IT continues to support your ambitions and adapts as your business evolves.
By the end of onboarding, your IT environment is fully documented, every user and device is accounted for, security tools are active and your team knows exactly how to work with us. From there, you have a reliable partner committed to keeping your business running smoothly and securely.
Success Stories
Real-world outcomes showing the difference a structured IT approach can make.
Triton Building Restoration
Triton Building Restoration have relied on us for over four years as their outsourced IT department, gaining a level of support that would be far less cost-effective to deliver in-house. By understanding their unique business requirements, we help keep their high-profile projects running smoothly without disruption.
"Ratcliff IT deal with any issues quickly and efficiently. They will always offer to do anything they can to help, even if it is not within their remit. They know our names and we know theirs, so there is never a need to quote PC numbers. We have regular contact and that makes a real difference to know they only a phone call away."
Lauren Creswell, Office Manager.
GFC Economics
GFC Economics approached us after repeated downtime was disrupting their business operations. We stabilised their environment with a full network upgrade, delivering the transition with as minimal downtime as possible. Today, we support their entire team as their managed IT partner.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director.
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