Specialists in IT Support for Small London Businesses
Comprehensive IT Support Services for London Businesses
With years of experience helping businesses across London, we understand exactly how to deliver the support you need. Here’s an overview of the key services we provide.
Strategic Technology Consulting & Planning
At Ratcliff IT, we do more than just manage your technology – we help it drive your business forward.
Our strategic consultations start with an audit, where we get to know not just your systems, but how your people work as well. From there, we provide tailored technology recommendations designed to give you better security, optimised processes, and working risk management.
Following this, we map out a clear IT roadmap, complete with transparent budget plans, so you know exactly where your investment is going. With regular quarterly strategic meetings, we ensure everything stays on track and adjusts to your changing needs.
Proactive Technology Management
Our proactive technology management means we’re always keeping an eye on your systems—servers, desktops, and applications—scanning for thousands of potential issues. The moment something looks off, we’re alerted and ready to fix it before it can cause any disruption to your day.
But it’s not just about catching problems early. We also handle all the security and maintenance updates in the background, ensuring everything stays up-to-date. By doing this, we help reduce the risk of system conflicts and eliminate vulnerabilities that could make your business a target for cyber-attacks.
Reactive Support Services
We provide both remote and on-site technical support for businesses in Soho, ready to address your specific needs in the way that works best for you. Our friendly, experienced staff love what they do, and it shows. You'll quickly get to know our engineers, who take the time to understand your business.
We make it easy for you to reach us, whether through our web portal, email, or phone, ensuring help is always available when you need it. Beyond this, we're committed to client education, providing clear, easy-to-understand guides for your day-to-day tasks.
IT Infrastructure Management
When we talk about IT infrastructure, we’re referring to the essential hardware and software that keep your business running—everything from servers and networks to the systems that manage your data and communication.
We make use of the latest technology, so your IT systems are always up-to-date, secure, and as adaptable as you need them to be. Whether you're dealing with slow software or an unreliable internet connection, we design infrastructures that are flexible and strong enough to keep you ahead of the curve.
Cloud Services
Cloud technology is a great way to store and access your data and applications over the internet, rather than relying on physical servers in your office. This means that your business can access important files and systems from anywhere, at any time.
At Ratcliff IT, we help Soho businesses make the most of cloud solutions like Microsoft 365, which can be tailored to meet your specific needs and business goals. Whether you're thinking about moving your current systems to the cloud or improving your existing setup, we’re here to make sure everything runs smoothly.
IT Disaster Recovery and Business Continuity Planning
Business disruptions can happen when you least expect them, but with our disaster recovery and continuity planning services, you'll have the peace of mind you're looking for. We provide comprehensive disaster recovery solutions, including managed backups and business continuity strategies designed to keep your operations running even in the event of a disaster.
Whether it’s a server failure or data loss, we ensure that your data is safe and that you can recover quickly with minimal downtime. Our goal is to keep your business resilient, so you’re always ready for whatever challenges come your way.
Trust Our Certified IT Specialists With Your Technology
How We Protect Against Cyber Threats
At Ratcliff IT, we take a hands-on approach to cyber security, setting up your infrastructure to protect your business from all angles. Our solutions are designed to spot, stop, and respond to a variety of threats like data breaches, malware, and phishing attacks. With our team keeping an eye on your systems around the clock, we can fix any vulnerabilities before they become a problem.
Further to this, we'll guide you through achieving the Cyber Essentials Plus certification, a recognised standard that demonstrates your commitment to cyber security to your customers and partners.
Cyber Security Training For Your Team
The most important factor in keeping your business secure is making sure your team knows how to spot and handle threats. That’s why we offer on-going interactive Cyber Security Awareness Training. Human error is often behind security breaches, so we make sure your employees are well-versed in cyber risks and know how to avoid them.
Cyber Security Assessments and Audits
We offer cyber security assessments and audits to take an in-depth look at how your systems are performing. These checks help us spot any gaps or areas where you could strengthen your defences. Once we've identified those areas, we’ll give you clear, practical advice on how to improve your security and keep your business safe from potential threats. We also use these tests to make sure you’re up to date with important regulations, like the Data Protection Act.
Why Choose Us for Business IT Support in Soho?
At Ratcliff IT, we take a consultative approach to IT support, working closely with you to ensure your technology not only functions smoothly but actively supports your growth and success.
You’ll never get lost in technical jargon with us. Instead, you can expect clear, honest advice from a team that’s genuinely invested in your success. And with our all-inclusive pricing, you can be confident there are no hidden fees in our service level agreements—just dependable support you can trust.
What we say matters, and we pride ourselves on delivering on our promises—always following up and keeping you informed. With our can-do attitude, we’re dedicated to serving your needs with a proactive, solution-focused mindset
Find Out How We Put People First at Ratcliff IT
