IT Support City of London
IT support that meets the high standards your financial services clients expect.
We safeguard your data, keep you audit-ready, and deliver reliable IT support that addresses issues before they disrupt your business.
What Your Business Can Expect From Ratcliff IT
We provide all-inclusive IT support so you can stay focused on your clients without the distractions.
Every client at Ratcliff IT benefits from a dedicated Service Coordinator. It’s how we ensure communication is clear, issues are resolved quickly, and nothing is ever overlooked.
Here's what you can expect from our IT support for businesses in the City of London at Ratcliff IT.
Secure, Seamless Onboarding
Holding back from switching IT providers due to concerns about disruption? Our onboarding process is structured, secure, and fully documented to ensure clarity and consistency. We handle the entire process, scheduling around your needs to prevent downtime.
Security-Led Compliance
Not fully confident in your compliance or data security? We take a proactive, multi-layered approach to compliance - continuously monitoring your Microsoft 365 environment and using industry-leading tools like ID Agent and Traceless to keep you ahead.
Decades of Expertise
Delays and repeat issues affecting performance? Every Ratcliff IT engineer has years of managed services experience, delivering fast, effective resolutions and proactively maintaining a stable IT environment.
Industry-Recognised IT
Support
Without a clear IT strategy, technology quickly becomes reactive - causing downtime and poor visibility across your systems. Recognised among the Top 50 Best Managed IT Companies for six years running, Ratcliff IT brings structure and performance to your IT environment.
Proven Results for Financial Services
We enable financial firms to stay compliant and maintain the performance their clients expect. When MHA moved away from their previous cloud provider, for example, our team managed the entire migration to Microsoft 365 - ensuring zero downtime and no disruption to client communications. Read the case study.
Leading Security Standards
Experience complete confidence in your cyber security. We combine advanced threat protection with 24/7 monitoring from the world-leading Security Operations Centre. This powerful combination allows us to identify and stop threats instantly, isolate issues before they spread, and keep your systems clean.
Quality Assurance
Is unreliable IT support impacting your business performance? Our team receives dedicated training and peer review to ensure you receive the same high-quality standard of support, every time. Every process - from ticket triage and engineering support to quality assurance - is clearly documented and refined.
95% First-Call Resolution Rate
Most problems are fixed before your team has time to slow down. One call, one solution.
90% Tickets Resolved the Same Day
We move fast so your business doesn’t have to stop. Almost every issue raised is resolved within the same day, keeping momentum high.
99.9% Client Retention Rate Over 3 Years
Clients stay with us because we deliver measurable reliability and genuine care. When your IT works as it should, trust follows naturally.
Average Response Time: Under 15 Minutes
When you need us, we’re there. Our engineers respond in minutes, not hours, keeping your systems steady and your people focused.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive IT Management
Prevent downtime before it starts. We use secure, automated systems to monitor every part of your IT estate - endpoints, servers, cloud environments, backups, and patches. Alerts are identified and resolved before they cause disruption, keeping your firm productive and running without interruption.
IT Support & Helpdesk
Our London-based IT support service desk is staffed entirely by experienced engineers who know your systems and understand your pressures. We don’t limit ticket volumes or rely on scripts - we focus on transforming and improving your IT environment alongside resolving issues properly and preventing recurrence.
Managed Cyber Security
Risks are identified and contained immediately, keeping your data secure and your firm fully compliant at all times. Our cyber security experts oversee every layer of your security, from real-time monitoring and tool management and threat response.
IT Strategy Consulting
Align technology with your business goals and plan for long-term growth. We work with your leadership team to build clear, strategic roadmaps supported by quarterly reviews and precise budget planning.
IT Assessments and Audits
Reveal risks, close gaps, and prove compliance with a detailed IT and security assessment. With trusted, independent oversight, you gain clear visibility, stronger protection, and the confidence to face any audit.
Cloud
Services
Develop a forward-thinking IT strategy with our consulting services, focusing on aligning technology initiatives with your long-term business objectives for sustained success.
Consistent Communication
We're an independent support provider. That means personal service, direct communication, and real accountability. We focus on people and business outcomes, not jargon or shortcuts.
Inclusive, Fixed Fee Support
Our service is designed to provide complete, all-inclusive IT support without constraints. That means no ticket limits, no time restrictions, and no complexity in scope. We handle everything – day-to-day requests, proactive improvements, strategic alignment, and security management – all under one monthly fee.
End-to-End
Management for Every Client
Every client receives full management and complete oversight of their IT. You’ll always know who’s using what, where data lives, and how your systems perform, giving you full control and total confidence.
Proactive
Approach
Continuous improvement is built in. Performance trends are reviewed, opportunities identified, and systems refined to keep everything running fast, secure, and compliant. Your technology never stands still - it’s always improving alongside your business.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Switching to Ratcliff IT is Simple & Secure
Changing IT partners can seem like a risk, but with Ratcliff IT, it’s a controlled transition that protects your business from day one. We manage the entire process end-to-end, keeping your operations stable and your team focused while we handle the details behind the scenes.
We take the time to understand your structure, objectives, and challenges, from compliance expectations to growth plans, so we can shape a support package that’s genuinely bespoke to your business.
Using what we’ve learned, we build a service model around your exact requirements. The result is IT that feels natural to use and helps your business run more efficiently.
We coordinate directly with your outgoing provider, overseeing every aspect of the technical handover. Systems remain live, data stays protected, and your team continues working.
Once live, we audit your IT in depth and build a roadmap to strengthen performance, resilience, and security. Regular reviews and clear communication ensure your technology continues to deliver competitive advantage as your business evolves.
We prioritise partnership, investing in your long-term success from day one. Our team stays closely connected with yours, ensuring you’re supported, satisfied, and always informed. As your business evolves, we adapt with you - anticipating needs and helping you achieve your goals with confidence.
How We've Supported Professional Firms
Across London
The results we've achieved for London businesses like yours.
Setting AGL Up For Success
After ongoing frustrations with a previous provider, AGL approached Ratcliff IT for a more responsive, strategic approach to support. We took time to understand how the business operated before designing a tailored plan that included an Office 365 migration, refreshed network infrastructure, and secure server deployment. All completed during a low-impact window to prevent downtime.
“The Office 365 migration went smoothly without a hitch. There was barely any downtime during the process, which was a surprise. Once set up, the team at Ratcliff IT helped us to adjust to the new system.”
Robert Cooper, Director, AGL
Eliminating Downtime for GFC Economics
When GFC Economics faced persistent downtime that was affecting client delivery, Managing Director Liz Bright turned to Ratcliff IT for a dependable, long-term solution. We rebuilt their IT environment from the ground up - completing a full network upgrade and server replacement that stabilised their IT systems and restored confidence across the business.
Since then, GFC Economics has relied on Ratcliff IT as a trusted partner, with dedicated helpdesk support and proactive monitoring keeping their operations running smoothly.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director, GFC
Industry Knowledge
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