IT Support Central London
IT shouldn’t create risk.
We keep your technology secure, well governed, and ready to support your workload.
Book An IT ConsultationExplore Our Services
All-Inclusive Service
Our service is designed to provide complete, all-inclusive IT support without constraints. That means no ticket limits, no time restrictions, and no complexity in scope. We handle everything - day-to-day requests, proactive improvements, strategic alignment, and security management.
Seamless Onboarding
Changing IT provider should be straightforward. Every onboarding is treated as a managed project, led by a dedicated engineer and project coordinator. This ensures clear communication, controlled handover, and a smooth transition without disruption.
IT Without the Issues
IT issues are resolved quickly and efficiently, keeping your team productive. By closely monitoring service desk demand and maintaining a 120% ticket closure rate, we resolve issues faster than they’re raised, creating capacity for proactive work and long-term stability.
Dealing With Slow or Inconsistent Communication?
Fast, clear communication is built into how we work. You’ll have a dedicated service coordinator managing scheduling and ticket flow, with straightforward access to support via email, phone, or our secure client portal.
Unsure If Your Business Has Security Gaps?
Unclear security creates unnecessary risk. Our approach combines advanced protection tools with 24/7 monitoring and response from a leading Security Operations Centre, ensuring threats are identified quickly and dealt with before they escalate.
Concerned About Compliance?
Staying compliant gets complex quickly without the right controls in place. We strengthen your compliance posture using tools such as Cisco Duo, IDAgent, and Traceless, while assessing and hardening your Microsoft 365 environment against CIS best-practice standards.
Are Your IT Costs Too Unpredictable?
Our pricing is designed to remain consistent as your business evolves. Routine requirements such as user onboarding, offboarding, and day-to-day IT administration are all included within a single, fixed monthly fee.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring Management
Potential problems are identified early and handled before they escalate, helping maintain system stability and avoid unnecessary downtime. Your IT environment is continuously monitored across endpoints, servers, cloud platforms, backups, and patching.
IT Support Services & Helpdesk
Get support that resolves issues properly, first time. Our London-based IT support helpdesk puts you straight through to experienced engineers who already understand your environment. Whether an issue is reported by your team or picked up through monitoring, we take ownership and see it through quickly.
Fully Managed Cyber Security
Are you confident your business is protected around the clock? With our managed cyber security services, your systems are monitored and managed 24/7 through a leading Security Operations Centre, supported by advanced endpoint detection and response.
Cloud Migration Services
The cloud gives your business the flexibility to scale and the freedom to work securely from anywhere. Ratcliff IT makes cloud migration straightforward and disruption-free, carefully transferring your systems, data, and users so you see the benefits quickly.
IT Strategy Consulting
Do you have a clear understanding of how your technology is supporting your business today? We help you to change that by building an IT strategy tailored to how you operate, giving you a competitive advantage through technology that actively supports your goals.
Microsoft 365 Support
As part of our managed service, we provide a comprehensive Microsoft 365 support service. This is designed to help organisations meet high standards of security and compliance by assessing, hardening, and monitoring Microsoft 365 environments against best practices.
95% First-Call Resolution Rate
The vast majority of issues are resolved immediately, reducing disruption and keeping your team productive.
90% Tickets Resolved the Same Day
Most support requests are completed within the same working day, so work continues without delay.
99.9% Client Retention Rate Over 3 Years
Businesses stay with us because they value consistent service, dependable support, and a long-term IT partner.
Average Response Time: Under 15 Minutes
Support requests are acknowledged quickly, ensuring issues are addressed without unnecessary waiting.
How We Deliver a Seamless Onboarding Experience
Changing IT provider doesn’t need to feel disruptive or uncertain. At Ratcliff IT, onboarding is treated as a managed transition, with clear ownership and defined stages.
Every onboarding follows a clear framework, but no two businesses are treated the same. We begin by understanding your technical environment alongside how your team works day to day, including what’s worked well in the past and where IT has caused friction.
Your team is shown exactly how to raise support requests, what to expect from us day to day, and how we’ll work together. Where it’s helpful, we’ll spend time on site to walk through processes, answer questions, and ensure the transition feels well supported.
We manage the handover end to end, coordinating directly with your existing IT provider and overseeing all technical changes. All supported computers, servers, and devices are enrolled into our Remote Monitoring and Management platform, allowing us to take responsibility while keeping systems live and data secure throughout.
Once onboarding is complete, the focus moves to improvement and planning. We review your entire IT infrastructure with a practical mindset and define clear next steps to support security, performance, and future growth.
By the end of onboarding, your IT is organised, clearly documented, and easy to manage. You know what devices are in use, how they’re managed, and who to contact for support. From there, we stay closely aligned with your business, supporting your business goals and adapting your IT as your needs evolve.
Success Stories
Proven outcomes for businesses throughout London.
AGL
AGL, a West London commercial property consultancy, came to us after experiencing ongoing issues with their previous IT provider. We carried out a full assessment of their environment and delivered a complete migration to Microsoft 365. The transition was carefully planned to avoid disruption, giving AGL a secure, modern IT platform that supports their day-to-day operations and client service.
“The team at Ratcliff are always jolly, smiley and helpful. They are very responsive which is a refreshing change.”
Robert Cooper, Director
Triton Building Restoration
Triton Building Restoration needed reliable IT to support both office-based and on-site teams working across high-profile London projects. By migrating Triton to Microsoft 365, we enabled secure access to email and applications from any location, delivering a flexible, dependable IT setup with minimal disruption.
"Ratcliff IT deal with any issues quickly and efficiently. They will always offer to do anything they can to help, even if it is not within their remit. They know our names and we know theirs, so there is never a need to quote PC numbers. We have regular contact and that makes a real difference, to know they are only a phone call away."
Lauren Creswell, Office Manager
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