IT Support Clerkenwell
Regulated businesses of 20–50 staff often outgrow ad-hoc IT.
We replace uncertainty with structured, compliant IT that supports day-to-day delivery.
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All-Inclusive Service
Our service is designed to provide complete IT support without constraints. We handle everything - day-to-day requests, proactive improvements, strategic alignment, and security management.
Technical Issues Solved
Recurring technical issues can quietly drain productivity if they’re not addressed. Our target is a 120% ticket closure rate, meaning we resolve issues faster than they arise.
Only Experienced Engineers
Dealing with inconsistent service quality? We do not employ juniors or apprentices at Ratcliff IT - every member of our team has years of experience in the managed service provider space.
Are Your IT Costs Unpredictable?
Our pricing model is designed to stay consistent. Routine requirements such as user onboarding, offboarding, and day-to-day IT administration are all included within a single, fixed monthly fee.
Making IT Decisions Without a Clear Plan?
We use service desk insights and trend analysis to inform structured planning, helping to reduce recurring problems and support long-term growth.
Struggling to Keep Up With Compliance & Security?
We assess your environment and apply trusted compliance tools like Cisco Duo and IDAgent. You’ll have clear visibility of the measures in place and how your environment is being protected.
Is Your IT Documentation Fragmented or Out of Date?
Lacking clear visibility over your IT environment? We maintain comprehensive, up-to-date documentation covering users, devices, cloud platforms, and security controls.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring Management
Avoid downtime with a deeply proactive service. We use secure, automated systems to monitor endpoints, servers, cloud environments, backups, patching, and more.
IT Support Services & Helpdesk
You'll receive premium support, every time you contact us. Our London IT support helpdesk is delivered by experienced engineers who know your environment and how your business operates.
Fully Managed Cyber Security
Through 24/7 monitoring via a world-leading security operations centre and advanced endpoint detection and response, your systems remain secure and audit-ready at all times.
Cloud Migration Services
We handle cloud migrations carefully, ensuring security and performance are maintained throughout, so you see value immediately without disruption.
IT Strategy Consulting
We spend time understanding where pressure builds and what your clients expect from you. That insight shapes an IT strategy that keeps systems aligned with the way your business operates.
Microsoft 365 Support
As part of our managed service, we provide a comprehensive Microsoft 365 support service designed to help organisations meet high standards of security and compliance.
95% First-Call Resolution Rate
The majority of requests are resolved immediately, allowing your team to continue working without delay.
90% Tickets Resolved the Same Day
Issues requiring deeper investigation are still typically closed within the same day, keeping operations on track.
99.9% Client Retention Rate Over 3 Years
Our clients remain with us because we deliver dependable outcomes, consistent service quality and long-term stability.
Average Response Time: Under 15 Minutes
You receive prompt attention from experienced engineers, ensuring steady systems and minimal disruption.
Find Out How Easy It Is to Switch IT Provider
Concerned that switching to a new provider will be disruptive or time-consuming? We make the transition straightforward. While the process is tailored to your systems and the way your business operates, it’s underpinned by a structured framework that ensures the transition is controlled and predictable.
We begin by listening. Through conversations and technical checks, we build a clear understanding of how your IT works today and what’s important to your business.
Your team is shown exactly how to get support, what to expect from us day to day, and how we’ll work together.
We take care of the handover end to end, working directly with your existing provider and managing all technical changes. Your systems stay online, your data stays secure, and your team can continue working as normal throughout.
Once everything is up and running, we look ahead. We review your IT with a practical mindset and create a clear plan that supports the way your business is growing.
By the end of onboarding, everything is clearly documented and easy to understand. From there, we focus on building a long-term partnership that’s supportive, reliable, and easy to work with.
Success Stories
Proven outcomes for businesses throughout London.
GFC Economics
East London business GFC Economics was experiencing frequent system downtime that put time-sensitive reporting at risk. We rebuilt their IT environment and introduced proactive performance monitoring, stabilising systems and reducing ongoing costs.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director
MHA
MHA’s previous IT setup was slow, unreliable and caused frequent downtime that disrupted productivity. Ratcliff IT rebuilt the network with a new firewall and managed switches, creating a secure, stable environment that significantly reduced downtime.
‘I would highly recommend Ratcliff IT to any business looking for a personal IT service in London. The team are great. Any niggling issues that occurred along the way, were nipped in the bud very quickly. Excellent!’
Bill Singh, Finance Director, MHA
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