IT Support London Bridge
We deliver stable IT for financial businesses across London, with no compromise on security, compliance, or performance.
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A Consistent IT Experience
You’ll work with a consistent group of engineers who get to know your environment intimately. There is no disjointed handover or faceless support desk – just friendly, experienced professionals who care about getting things right.
Industry-Leading Security
Security shouldn’t be a grey area. Our approach combines advanced protection tools with 24/7 monitoring and response from a leading Security Operations Centre, giving you confidence that threats are identified and contained quickly.
Full Visibility & Documentation
With Ratcliff IT, every user, device, permission and system is clearly accounted for - giving you complete visibility and control. Our full offer explains exactly how we bring structure to your entire environment.
Concerned about Compliance?
Let us give you peace of mind. Using tools like Cisco Duo, IDAgent and Traceless, we strengthen compliance, while your Microsoft 365 environment is assessed and hardened against CIS best-practice standards for ongoing compliance.
Is Your Current IT Spend Unpredictable?
Our pricing model is designed to be stable and predictable, avoiding fluctuations due to headcount changes. Requests such as user onboarding, offboarding, and general IT admin are all included in our single, fixed monthly fee.
Lacking an IT
Strategy?
We give your technology direction. It’s a structured, long-term approach that turns IT into a driver of progress rather than a maintenance task.
Dealing With Slow or Inconsistent Communication?
You get fast, consistent communication every time you contact us. Our dedicated service coordinator manages scheduling and ticket flow, and you can reach us easily via email, phone or our secure client portal.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring Management
Our managed IT support service is deeply proactive. We use secure, automated systems to monitor endpoints, servers, cloud environments, backups, patching, and more. Our team identifies when users need additional support or when systems need optimisation – and we act on it as part of our ongoing service.
IT Support Services & Helpdesk
At the heart of our service is a dedicated, high-performing Helpdesk team that delivers expert support for the day-to-day administration of your IT environment. Whether support requests arise directly from users or are triggered automatically, our service desk ensures prompt resolution.
Cyber Security Consultancy
Not sure if your security would stand up to real-world threats? We give you complete certainty. Our cyber security consultants build a security framework around your business, tightening identity controls, closing vulnerabilities and ensuring instant response to threats.
Technology Procurement
Not sure what equipment your business really needs or how much you should be paying? We turn procurement into a clear, guided process - selecting the right technology and delivering everything fully configured for your team.
IT Consultancy
We begin with a detailed audit to uncover what’s really happening in your environment. From outdated systems to performance bottlenecks, our IT consultants identify what’s holding you back and provide expert-led solutions.
Cloud Services
Moving to the cloud shouldn’t feel risky. We handle the transition with precision - migrating your data, securing your setup and making sure everything simply works on day one. After that, we manage and fine-tune your cloud environment so that it stays reliable.
95% First-Call Resolution Rate
The majority of requests are resolved immediately, allowing your team to continue working without delay.
90% Tickets Resolved the Same Day
Issues requiring deeper investigation are still typically closed within the same day, keeping operations on track.
99.9% Client Retention Rate Over 3 Years
Our clients remain with us because we deliver dependable outcomes, consistent service quality and long-term stability.
Average Response Time: Under 15 Minutes
You receive prompt attention from experienced engineers, ensuring steady systems and minimal disruption.
How Onboarding Works With Ratcliff IT
Concerned that switching to a new provider will be disruptive or time-consuming? We make the transition straightforward. A dedicated engineer and project coordinator guide every step, whilst our structured onboarding process ensures minimal impact on your day-to-day operations.
We begin with a detailed discovery phase - interviews, assessments and a full review of your current setup. This allows us to pinpoint gaps, risks and opportunities so we can shape a plan that fits the way your organisation works.
Next, we meet with your team to walk through how support works, how to contact us and what to expect day to day. These sessions ensure your team feels informed and confident from the outset.
We take full ownership of the handover, working directly with your outgoing provider and handling every technical change. Your systems remain online, your data stays protected, and your team continues working without interruption.
Through regular reviews, we ensure your technology continues to support your goals and evolves as your business grows.
By the end of onboarding, your environment is fully documented, users and devices are accounted for and your security controls are firmly in place. Your team knows exactly how to work with us, and you gain a partner committed to your business success.
Success Stories
Proven outcomes for businesses throughout London.
AGL
We transformed AGL’s IT infrastructure with new servers, networks and an Office 365 migration - all delivered with minimal downtime. Now their consultancy runs on reliable systems that enable productivity and consistent client service.
“The Office 365 migration went smoothly without a hitch. There was barely any downtime during the process, which was a surprise. Once set up, the team at Ratcliff IT helped us to adjust to the new system.”
Robert Cooper, Director, AGL
MHA
MHA’s previous IT setup was slow, unreliable and caused frequent downtime that disrupted productivity. Ratcliff IT rebuilt the network with a new firewall and managed switches, creating a secure, stable environment that significantly reduced downtime.
‘I would highly recommend Ratcliff IT to any business looking for a personal IT service in London. The team are great. Any niggling issues that occurred along the way, were nipped in the bud very quickly. Excellent!’
Bill Singh, Finance Director, MHA
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