IT Support Hammersmith
IT support shouldn’t feel distant.
Our IT services are delivered personally and with full accountability, giving your firm the consistency you depend on.
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Reliable IT Systems
Ongoing IT issues shouldn’t slow your team down. We monitor service desk demand closely and maintain a 120% ticket closure rate, resolving issues faster than they’re raised.
Security & Compliance Management
Are you confident in how your business manages compliance? We provide continuous oversight, regular reviews, and structured controls to keep systems secure and aligned with regulatory requirements.
Seamless Onboarding
Switching IT provider doesn’t need to be disruptive. Each onboarding is led by a dedicated engineer and project coordinator, ensuring clear communication and a smooth transition.
Slow, Inconsistent Support
When support takes too long or changes from one person to the next, simple tasks take longer than they should. We support clients through a consistent pod of experienced engineers who already know their systems.
Poor Communication
We have a dedicated service coordinator, who acts as a central point of contact for scheduling, ticket monitoring, and day-to-day coordination – ensuring nothing is missed and communication is always prompt.
No Clear IT Roadmap or Planning
Without a clear plan, IT decisions tend to be reactive and short-term. We provide clear documentation and forward planning so you can see what’s in place, what’s being worked on, and what’s planned next.
Unpredictable
Fees
Support is more than incident response. It includes proactive maintenance, advice, planning, and inclusive day-to-day administration. Requests such as user onboarding, offboarding, and general IT admin are all included in our single, fixed monthly fee.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Proactive Monitoring Management
Stay online and avoid disruption before it happens. We proactively monitor endpoints, servers, cloud platforms, backups, and patching using secure, automated systems. Alerts are identified early and resolved within our support model, preventing small issues from becoming downtime.
IT Support Services & Helpdesk
Get fast, informed support without delays or repetition. Our London IT support helpdesk is delivered by experienced engineers who already understand your environment. Whether an issue is reported by your team or flagged through monitoring, it’s handled efficiently so work can continue without interruption.
Fully Managed Cyber Security
Our fully managed cyber security removes any doubts about your business's defences. Continuous 24/7 monitoring through a world-leading security operations centre, combined with advanced endpoint detection and response, ensures threats are identified and neutralised early.
Cloud Migration Services
Moving to the cloud gives your business greater flexibility, resilience, and control - but only if it’s done properly. Ratcliff IT manages cloud migrations securely and smoothly, ensuring systems move across without disruption.
IT Consultancy
When technology decisions are made without experienced guidance, costs rise and opportunities are missed. With over 20 years of hands-on experience, Ratcliff IT provides IT consultancy that helps you invest in the right technology and strengthen your competitive position.
Microsoft 365 Support
As part of our managed service, we provide a comprehensive Microsoft 365 support service. This is designed to help organisations meet high standards of security and compliance by assessing, hardening, and monitoring Microsoft 365 environments against best practices.
95% First-Call Resolution Rate
The majority of requests are resolved immediately, allowing your team to continue working without delay.
90% Tickets Resolved the Same Day
Issues requiring deeper investigation are still typically closed within the same day, keeping operations on track.
99.9% Client Retention Rate Over 3 Years
Our clients remain with us because we deliver dependable outcomes, consistent service quality and long-term stability.
Average Response Time: Under 15 Minutes
You receive prompt attention from experienced engineers, ensuring steady systems and minimal disruption.
How We Make Onboarding Seamless
Concerned that switching to a new provider will be disruptive or time-consuming? We make the transition straightforward. While the process is tailored to your systems and the way your business operates, it’s underpinned by a structured framework that ensures the transition is controlled and predictable.
While the project is structured, we understand every business is different. We’ll take time to understand not only your technical systems but also how your team works, what you like and dislike about IT, and how we can best support you going forward.
Your team is shown exactly how to get support, what to expect from us day to day, and how we’ll work together. Where helpful, we’ll spend time on site to answer questions, walk through processes, and make sure everyone feels comfortable with the change.
We manage the handover end to end, working directly with your existing IT provider and coordinating all technical changes. All computers, servers, and supported devices are enrolled into our Remote Monitoring and Management platform.
Regular weekly or bi-weekly progress meetings provide full visibility throughout onboarding. We review outstanding actions, confirm satisfaction, and build a clear understanding of your priorities and preferences. This ensures the service continues to improve beyond onboarding.
Trust comes from transparency, especially early on. During onboarding, ticket volumes may temporarily increase as legacy issues are uncovered, environments are standardised, and security and process improvements are put in place. Rather than avoiding these issues, we address them early, creating a stable foundation and a partnership you can rely on.
Success Stories
Proven outcomes for businesses throughout London.
AGL
AGL, a West London commercial property consultancy, came to us after experiencing ongoing issues with their previous IT provider. We carried out a full assessment of their environment and delivered a complete migration to Microsoft 365. The transition was carefully planned to avoid disruption, giving AGL a secure, modern IT platform that supports their day-to-day operations and client service.
“The team at Ratcliff are always jolly, smiley and helpful. They are very responsive which is a refreshing change.”
Robert Cooper, Director
Triton Building Restoration
Triton Building Restoration needed reliable IT to support both office-based and on-site teams working across high-profile London projects. By migrating Triton to Microsoft 365, we enabled secure access to email and applications from any location, delivering a flexible, dependable IT setup with minimal disruption.
"Ratcliff IT deal with any issues quickly and efficiently. They will always offer to do anything they can to help, even if it is not within their remit. They know our names and we know theirs, so there is never a need to quote PC numbers. We have regular contact and that makes a real difference, to know they are only a phone call away."
Lauren Creswell, Office Manager
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