Understanding IT Support Costs in London: A Comprehensive Guide
Whether you’re looking to hire a remote IT support provider or on-site help, understanding what...
James Ratcliff
Managing Director|James Ratcliff is the founder and Managing Director of Ratcliff IT, a London‑based managed service provider he established in 2009. With nearly two decades of hands‑on experience, he leads the company’s strategic direction while remaining closely involved in major projects and client consultancy.
Understanding IT Support Costs in London: A Comprehensive Guide
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Creating An IT Strategy In 2025
An IT strategy is a comprehensive plan outlining how technology should be used to help achieve...
How to Build an Effective IT Infrastructure Strategy
Building an effective IT management strategy doesn't just happen overnight. It takes careful...
What is a Managed Service Provider (MSP)?
An MSP (Managed Service Provider) is a company that remotely manages a business's IT infrastructure...
What is IT Infrastructure: Definition & Examples
Understanding IT infrastructure is vital for any business in today's modern world. IT...
Under Cyber Attack: An immediate action plan for SMEs
As technology continues to evolve, so do the complexities of cyber threats. Cybersecurity incidents...
How do I chose the right business laptop?
It’s a question we get asked on a daily basis. With so many models on offer with a baffling array...
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Watch: What are the top risks to your business?
This cybersecurity tip is for smaller business leaders about the top things that came out of the...
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Watch: Is your IT provider your businesses biggest security risk?
Do you know if your IT provider has got their house in order? And how can you tell? Have you had a...
Your questions answered: Why should I wipe the hard drive of a brand new computer
For a long time, we’ve been recommending that all new devices are stripped back completely when...
E-book download: For those in Professional Services who want to achieve their business goals
Gain valuable insights into the business outcomes that Professional Services organisations, like...
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Watch: James Ratcliff, MD, on factors that affect IT support pricing
There are a number of factors you need to consider when looking at IT pricing. Make sure you're...