Why a New Starter Should Never Be an IT Emergency James Ratcliff Jul 7, 2026 6:17:42 PM A new starter is not a P1. If your IT provider is treating it like one, something has gone wrong...
How to Switch IT Providers (without the downtime you're afraid of) James Ratcliff Jun 29, 2026 11:43:20 AM Most firms stay with an IT provider they have outgrown far longer than they should. Not out of...
Why IT Projects Fail - And How to Bring Your People With You James Ratcliff Jun 8, 2026 10:00:00 AM Most IT projects that fail do not fail because of the technology. They fail because the people...
Responsive IT isn't accidental James Ratcliff Jun 5, 2026 11:37:36 AM Why London businesses with high standards deserve better than the IT support most providers...
Choosing an IT provider? The same questions get the same answers James Ratcliff May 22, 2026 10:00:00 AM Everyone asks the same questions when they choose an IT provider — and gets the same rehearsed...