Secure starters and leavers for TheSolveMD
Overview
TheSolveMD is the company behind Sunsolve MD mineral suncare. They’re a growing team of 17, based on Regent Street in London, and a Managed IT client of Ratcliff IT.
Some of the most important IT work is the kind nobody notices. When someone joins TheSolveMD, they should arrive to accounts that are ready and working. When someone leaves, their access should close the same day, quietly and properly. This is how we make that happen, without the team having to think about it.
The Challenge
People come and go in every business, and it rarely happens on a convenient timetable. A new starter might be confirmed a few days before they arrive. A departure might be agreed in the morning and need sorting by the afternoon. For a growing team like TheSolveMD, new starters are a regular part of life.
Each one comes with a list of things to get right:
- Accounts and licences set up, or removed
- Access to files and systems granted, or closed off
- Company data kept safe when someone leaves
- Nothing left open once someone has gone
It’s the sort of job that’s easy to forget about until it goes wrong.
The Ratcliff IT Solution
The team at TheSolveMD send us a quick email with who and when. That’s their part done. From there, we follow a set process.
The process includes:
- New starters set up and ready on their first day
- Leavers’ accounts closed off and access removed on the day
- Data kept safe for the business
- The same steps every time, however short the notice
The Outcome
TheSolveMD no longer has to think about the IT side of people joining or leaving.
- No chasing, checking up or loose ends
- A smooth first day for every new starter
- Calm, secure departures, even at short notice
- No forgotten accounts sitting open in the background
It’s a bit like having a good building manager: the doors are open when you arrive and locked when you leave, and you never have to wonder who still has a key.
The Result
TheSolveMD’s starters and leavers are handled on time, securely, and without the team needing to get involved, giving them more time to focus on growing the business.
“Ratcliff IT look after all our starters and leavers. We let them know when, and it’s done: on time, securely, and without us needing to chase or get involved. When things need to happen quickly, that’s one less thing for us to worry about.” Victoria Adewale, Head of Project Management, TheSolveMD
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