Outsourced IT Support London
Changing IT providers doesn’t need to be hard - we’ve made it easy with a process tailored to your business operations.
A Team That Feels Like Yours
Our friendly engineers get to know your people and your setup, so you always speak to someone who understands your business. You'll also have a dedicated account manager to keep everything running smoothly at all times. It’s expert support that’s personal, proactive, and easy to work with.
Straightforward Pricing Efficiency
With all-inclusive support and transparent costs, you won’t be hit with unexpected charges or hidden extras. We'll also identify ways for you to reduce operational costs, whilst maintaining high quality standards for your technology.
20+ Years of Proven Experience
We’ve supported London businesses for over two decades. From accountancy firms to finance consultants, we’ve helped clients reduce IT-related stress, enhance operational efficiency and stay ahead of the curve - all with clear, practical advice.
Dealing with recurring IT issues that never seem to stay fixed?
We get to the root of the problem and make sure it’s sorted properly. No more quick fixes or repeat tickets.
Spending too much time chasing updates?
We keep you in the loop and move fast. Most issues are resolved the same day, with updates you don’t have to chase.
Overwhelmed by technical jargon?
You’re not alone, and that’s exactly why we keep things simple. At Ratcliff IT, we use plain language, explain every recommendation, and make it clear who to contact and when.
IT always reactive, never proactive?
We’re not just here when things go wrong. We monitor, maintain and improve your systems to keep things running smoothly behind the scenes.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Making Switching IT Provider Simple
Moving to a new IT provider can feel overwhelming - but with Ratcliff IT, it’s anything but. Find out how we take care of the heavy lifting from day one:
We'll take the time to understand your priorities, answer your questions, and help you decide if we're the right fit. It’s a relaxed, transparent introduction, focused on giving you confidence in what comes next.
We dive deep into your environment, meeting your team, listening to their frustrations, and carefully documenting how everything fits together. From cloud systems and policies to how you manage users and access, we map it all out.
Over 30 days, we carry out a complete onboarding project. We'll also host intro sessions with your team, making it easy for them to know how to get support and work well with us. It’s smooth, low-disruption, and done properly.
We don’t stop once everything’s running - we help you look forward. From the first month onwards, we continue working with you to refine processes, align IT with your goals, and flag opportunities to improve how your systems work. It’s ongoing support with a strategic mindset.
We act like your in-house team, but with more capacity, more expertise, and less overhead. We’re always available, easy to reach, and committed to building a long-term relationship you can count on.
Proactive
Managed IT
Services
Outsource the upkeep - and take back your time. As your Managed Service Provider, we monitor your IT environment around the clock, from desktops to servers - providing proactive support and identifying issues before they cause disruption.
Responsive
IT Support
& Helpdesk
You won’t be stuck waiting. Our IT support desk in London provides fast, reliable help from engineers who understand your systems, your goals, and how you work day-to-day.
Cyber Security Services & Consultancy
Cyber threats aren’t your team’s job to manage - they’re ours. We handle everything from monitoring risky sign-ins to managing firewalls and responding to cyber threats. With our expert-led cyber security consultancy and the latest technology, you'll stay ahead of cyber threats.
Outsourced IT Strategy & Planning
Outsourcing doesn’t mean losing control, it means gaining clarity. We assess your current setup, identify gaps, and map out a strategic roadmap that aligns IT with your business growth. You'll have access to specialist knowledge from our London-based IT consultants, without the cost of a full-time strategist.
Business Continuity & Recovery
We plan for the worst, so you don’t have to. From daily backups to full disaster recovery solutions, we ensure your IT systems are protected and your data is safe.
Scalable
Cloud
Services
The cloud doesn’t have to be complex. Our add-on cloud services help you get the most from platforms like Microsoft 365 and simplify cloud migration, setup, and day-to-day management. Your team can work securely from anywhere, and you never have to worry about the back end.
Free Up Your Team’s
Time
When IT issues pull your internal team away from their actual roles, productivity stalls and frustration builds. By outsourcing your IT support to a Managed Service Provider like us, everything from password resets to system glitches is handled quickly and professionally.
Access Industry Leading Technology
Through our partnerships with vendors like Microsoft, Sage and Cisco Meraki, you benefit from powerful, enterprise-grade technology - without the headache of sourcing, managing, or maintaining it yourself.
Strengthen Your Security and Stability
Missed updates, unmanaged systems, and limited oversight leave you vulnerable. With specialist knowledge in securing businesses of 20+ staff, we handle patching, backups, and compliance, reducing your exposure to risk and giving you confidence that everything is running as it should.
Get Expert Help With the Tools You Rely On
Modern businesses run on platforms like Microsoft 365, Teams, and a growing stack of cloud-based tools - but not every internal team has the depth to support them properly. Our outsourced support gives you access to specialists who know these systems inside out.
95% First-Call Resolution Rate
Most issues are resolved on the very first call, so your team can get back to work without delays, escalations, or endless handovers.
90% Tickets Resolved the Same Day
Our outsourced support is built around same-day resolution, helping you avoid downtime and keeping your operations running smoothly.
99.9% Client Retention Rate Over 3 Years
Our clients stay with us because we’re consistent, proactive, and always deliver on our promises.
Average Response Time: Under 15 Minutes
When something goes wrong, you need help now. As your external IT support team, we respond in under five minutes - so small issues stay small, and your team gets support without the wait.
Successful Case Studies
Find Out Why London Businesses Trust Us
for Business IT Outsourcing
How our outsourced IT support services have helped businesses across London stay productive,
supported, and free from day-to-day IT distractions.
A Bespoke Service for Triton Building Restoration
Triton Building Restoration delivers high-profile projects - and they needed IT support that could keep up. With some staff in the office and others working remotely on-site, we stepped in as their outsourced IT support partner - providing everyday support at a far more cost-effective rate than an in-house team.
Our plan was to migrate their operations to Microsoft 365, allowing their remote team to access emails and essential tools from anywhere, on any device. The transition was carefully planned to avoid disruption and delivered exactly as promised.
"When we moved our email across to Office 365, it was almost like it didn’t happen. We were amazed, the move was perfect!"
Lauren Creswell, Office Manager, Triton Building Restoration
Digital Transformation for GFC Economics
When downtime was disrupting their operations, GFC Economics needed fast, reliable IT support. We started by upgrading their network and rebuilding their server environment, eliminating recurring issues and giving them the performance and reliability they needed.
Today, we provide full service desk support for their entire team - always responsive, always approachable, and always ready to help.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director.
Industry Knowledge
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