Changing IT providers doesn’t need to be hard - we’ve made it easy with a process tailored to your business operations.
Managing IT in-house can be time-consuming, expensive, and full of hidden risks - especially when internal resources are already stretched.
Outsourced IT support gives you the edge. With expert help on hand, you can reduce downtime, make cost savings, and ensure your systems support your business instead of holding it back.
Our outsourced IT support at Ratcliff IT is a complete solution: covering all of your IT needs, from day-to-day troubleshooting to managing the tools you rely on every day.
Our friendly engineers get to know your people and your setup, so you always speak to someone who understands your business. You'll also have a dedicated account manager to keep everything running smoothly at all times. It’s expert support that’s personal, proactive, and easy to work with.
With all-inclusive support and transparent costs, you won’t be hit with unexpected charges or hidden extras. We'll also identify ways for you to reduce operational costs, whilst maintaining high quality standards for your technology.
We’ve supported London businesses for over two decades. From accountancy firms to finance consultants, we’ve helped clients reduce IT-related stress, enhance operational efficiency and stay ahead of the curve - all with clear, practical advice.
We’ve been named one of Britain’s Top 50 Best Managed IT Companies for eight years - a reflection of our exceptional customer service, consistent delivery, and long-standing partnerships with businesses across London.
Outsourced IT support should make life easier – not add to your to-do list.
Here’s why our clients chose to hand things over to us:
We get to the root of the problem and make sure it’s sorted properly. No more quick fixes or repeat tickets.
We keep you in the loop and move fast. Most issues are resolved the same day, with updates you don’t have to chase.
You’re not alone, and that’s exactly why we keep things simple. At Ratcliff IT, we use plain language, explain every recommendation, and make it clear who to contact and when.
We’re not just here when things go wrong. We monitor, maintain and improve your systems to keep things running smoothly behind the scenes.
Experience award-winning IT support
tailored for London's businesses, ensuring rapid response times and proactive solutions to keep your operations running smoothly.
I've worked with James and the team for over a year, they've done a fantastic job for us and always offered an excellent service. Number 1 IT Support company in London, I would highly recommend.
As ever, a prompt response to my cry for help when I had two scam messages in my inbox. Dealt with quickly and expertly by their friendly and efficient staff. I know I can always rely on this sort of service which is why l'm a long term customer of Ratcliff IT.
At Triton, we have been using Ratcliff for over 10 years. Their team is professional, responsive, and highly skilled. They swiftly resolve our complex and everyday IT issues and keep us informed throughout the process. I highly recommend Ratcliff for their exceptional IT services.
We have worked with James and his team at Ratcliff IT for more years than I care to remember. We can rely on them to be fast, efficient, friendly and incredibly helpful. Their support saves us so much time and as you know time is.... precious
Ratcliff IT are not your average IT company content with automation of processes and closing tickets. They are very personable and great to work with. From my experience they execute queries almost first time round, which is important given the time sensitivity of our business. Great service every time guys thank you.
Moving to a new IT provider can feel overwhelming - but with Ratcliff IT, it’s anything but. Find out how we take care of the heavy lifting from day one:
We'll take the time to understand your priorities, answer your questions, and help you decide if we're the right fit. It’s a relaxed, transparent introduction, focused on giving you confidence in what comes next.
We dive deep into your environment, meeting your team, listening to their frustrations, and carefully documenting how everything fits together. From cloud systems and policies to how you manage users and access, we map it all out.
Over 30 days, we carry out a complete onboarding project. We'll also host intro sessions with your team, making it easy for them to know how to get support and work well with us. It’s smooth, low-disruption, and done properly.
We don’t stop once everything’s running - we help you look forward. From the first month onwards, we continue working with you to refine processes, align IT with your goals, and flag opportunities to improve how your systems work. It’s ongoing support with a strategic mindset.
We act like your in-house team, but with more capacity, more expertise, and less overhead. We’re always available, easy to reach, and committed to building a long-term relationship you can count on.
Everything we do at Ratcliff IT is designed to be simple on the surface, but powerful underneath. Clear advice, fast responses, and a support structure that’s easy for your team to use - with innovative thinking and expert strategy running quietly behind the scenes.
Fixing your support tickets matters to us, but we’re also here to help you move forward. That means always asking: “Is there a better way to do this?” With a consultant mindset built into everything we do, we help you make smarter decisions, avoid unnecessary spend, and ensure your IT evolves alongside your business.
Outsource the upkeep - and take back your time. As your Managed Service Provider, we monitor your IT environment around the clock, from desktops to servers - providing proactive support and identifying issues before they cause disruption.
You won’t be stuck waiting. Our IT support desk in London provides fast, reliable help from engineers who understand your systems, your goals, and how you work day-to-day.
Cyber threats aren’t your team’s job to manage - they’re ours. We handle everything from monitoring risky sign-ins to managing firewalls and responding to cyber threats. With our expert-led cyber security consultancy and the latest technology, you'll stay ahead of cyber threats.
Outsourcing doesn’t mean losing control, it means gaining clarity. We assess your current setup, identify gaps, and map out a strategic roadmap that aligns IT with your business growth. You'll have access to specialist knowledge from our London-based IT consultants, without the cost of a full-time strategist.
We plan for the worst, so you don’t have to. From daily backups to full disaster recovery solutions, we ensure your IT systems are protected and your data is safe.
The cloud doesn’t have to be complex. Our add-on cloud services help you get the most from platforms like Microsoft 365 and simplify cloud migration, setup, and day-to-day management. Your team can work securely from anywhere, and you never have to worry about the back end.
Stop firefighting and start moving forward. With Ratcliff IT as your outsourced support partner, you’ll get fast, expert help when you need it, strategic input when it counts, and a team that feels like your own – all without the overhead.
Book Your Free Consultation Today
As a leading provider of outsourced IT support, we help businesses make the
most of their business technology. What does that look like in practice?
When IT issues pull your internal team away from their actual roles, productivity stalls and frustration builds. By outsourcing your IT support to a Managed Service Provider like us, everything from password resets to system glitches is handled quickly and professionally.
Through our partnerships with vendors like Microsoft, Sage and Cisco Meraki, you benefit from powerful, enterprise-grade technology - without the headache of sourcing, managing, or maintaining it yourself.
Missed updates, unmanaged systems, and limited oversight leave you vulnerable. With specialist knowledge in securing businesses of 20+ staff, we handle patching, backups, and compliance, reducing your exposure to risk and giving you confidence that everything is running as it should.
Modern businesses run on platforms like Microsoft 365, Teams, and a growing stack of cloud-based tools - but not every internal team has the depth to support them properly. Our outsourced support gives you access to specialists who know these systems inside out.
Most issues are resolved on the very first call, so your team can get back to work without delays, escalations, or endless handovers.
Our outsourced support is built around same-day resolution, helping you avoid downtime and keeping your operations running smoothly.
Our clients stay with us because we’re consistent, proactive, and always deliver on our promises.
When something goes wrong, you need help now. As your external IT support team, we respond in under five minutes - so small issues stay small, and your team gets support without the wait.
How our outsourced IT support services have helped businesses across London stay productive,
supported, and free from day-to-day IT distractions.
Triton Building Restoration delivers high-profile projects - and they needed IT support that could keep up. With some staff in the office and others working remotely on-site, we stepped in as their outsourced IT support partner - providing everyday support at a far more cost-effective rate than an in-house team.
Our plan was to migrate their operations to Microsoft 365, allowing their remote team to access emails and essential tools from anywhere, on any device. The transition was carefully planned to avoid disruption and delivered exactly as promised.
"When we moved our email across to Office 365, it was almost like it didn’t happen. We were amazed, the move was perfect!"
Lauren Creswell, Office Manager, Triton Building Restoration
When downtime was disrupting their operations, GFC Economics needed fast, reliable IT support. We started by upgrading their network and rebuilding their server environment, eliminating recurring issues and giving them the performance and reliability they needed.
Today, we provide full service desk support for their entire team - always responsive, always approachable, and always ready to help.
“The guys on the Help Desk have been an absolute delight. They are always cheerful, pleasant and helpful. No one ever gets irritated when we don’t quite understand a problem or do something wrong.”
Liz Bright, Managing Director.
Industry Knowledge
Insights, tips, and no-fluff advice to help your business stay secure, productive, and ahead of the IT curve.
Not sure if your current IT setup is really supporting your business? Experiencing recurring issues or simply feeling like you’re not getting the right advice?
Book a one-to-one consultation with our founder, James Ratcliff - an experienced advisor who’s helped hundreds of London businesses build systems that support growth.
It’s a no-pressure conversation focused on you: the problems you’re facing, what’s getting in the way, and how we can help fix it.
Book your free consultation today and experience IT that works the way it should.
Got questions about outsourcing your IT? You’re not alone — here are the answers to what most businesses want to know.
Outsourced IT support means bringing in an external team to manage your IT. With a fully outsourced IT service, you get all the benefits of an in-house department - including proactive monitoring, expert guidance, and fast issue resolution - without the cost or hassle of running one yourself.
Read our blog post on the pros and cons of outsourcing IT and find out how it’s helped businesses like yours to improve efficiency, strengthen reliability, and reduce operating costs.
Outsourced IT support contracts typically range from £40 to £120 per user per month, depending on the support company and what’s included in the service offerings. Read our full breakdown of IT support costs to find out the details.
At Ratcliff IT, we offer transparent, all-inclusive pricing with no hidden fees, so you know exactly what you’re getting, and exactly what it’ll cost.
Our office is based in North London, conveniently located on Regents Park Road in Finchley. This prime position allows us to provide fast, responsive IT support across Greater London and the South East. Whether you're based in the City, West End, or further afield, we're ideally situated to support businesses right across the capital.
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