Outsourced IT Support London

Changing IT providers doesn’t need to be hard - we’ve made it easy with a process tailored to your business operations.


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20+ years supporting London businesses
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90% of tickets resolved same day
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Average response time under 15 minutes

Why are London Businesses Outsourcing IT?

Managing IT in-house can be time-consuming, expensive, and full of hidden risks - especially when internal resources are already stretched.

Outsourced IT support gives you the edge. With expert help on hand, you can reduce downtime, make cost savings, and ensure your systems support your business instead of holding it back. 

Our outsourced IT support at Ratcliff IT is a complete solution: covering all of your IT needs, from day-to-day troubleshooting to managing the tools you rely on every day.

London Outsourced IT Support from Ratcliff IT
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A Team That Feels Like Yours

Our friendly engineers get to know your people and your setup, so you always speak to someone who understands your business. You'll also have a dedicated account manager to keep everything running smoothly at all times. It’s expert support that’s personal, proactive, and easy to work with.

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Straightforward Pricing & Cost Efficiency

With all-inclusive support and transparent costs, you won’t be hit with unexpected charges or hidden extras. We'll also identify ways for you to reduce operational costs, whilst maintaining high quality standards for your technology.

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20+ Years of Proven Experience

We’ve supported London businesses for over two decades. From accountancy firms to finance consultants, we’ve helped clients reduce IT-related stress, enhance operational efficiency and stay ahead of the curve - all with clear, practical advice.

Work With an Award-Winning Outsourced IT Provider

We’ve been named one of Britain’s Top 50 Best Managed IT Companies for eight years - a reflection of our exceptional customer service, consistent delivery, and long-standing partnerships with businesses across London.

 

Ready To Talk?

Partner With London's Number 1 Outsourced IT Support Provider
Why Businesses Like Yours Switch to Ratcliff IT

Outsourced IT support should make life easier – not add to your to-do list.
Here’s why our clients chose to hand things over to us:

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Dealing with recurring IT issues that never seem to stay fixed?

We get to the root of the problem and make sure it’s sorted properly. No more quick fixes or repeat tickets.

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Spending too much time chasing updates?

We keep you in the loop and move fast. Most issues are resolved the same day, with updates you don’t have to chase.

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Overwhelmed by technical jargon?

You’re not alone, and that’s exactly why we keep things simple. At Ratcliff IT, we use plain language, explain every recommendation, and make it clear who to contact and when.

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IT always reactive, never proactive?

We’re not just here when things go wrong. We monitor, maintain and improve your systems to keep things running smoothly behind the scenes.

Making Switching IT Provider Simple

Moving to a new IT provider can feel overwhelming - but with Ratcliff IT, it’s anything but. Find out how we take care of the heavy lifting from day one:

 

We'll take the time to understand your priorities, answer your questions, and help you decide if we're the right fit. It’s a relaxed, transparent introduction, focused on giving you confidence in what comes next.

We dive deep into your environment, meeting your team, listening to their frustrations, and carefully documenting how everything fits together. From cloud systems and policies to how you manage users and access, we map it all out.

Over 30 days, we carry out a complete onboarding project. We'll also host intro sessions with your team, making it easy for them to know how to get support and work well with us. It’s smooth, low-disruption, and done properly.

We don’t stop once everything’s running - we help you look forward. From the first month onwards, we continue working with you to refine processes, align IT with your goals, and flag opportunities to improve how your systems work. It’s ongoing support with a strategic mindset.

We act like your in-house team, but with more capacity, more expertise, and less overhead. We’re always available, easy to reach, and committed to building a long-term relationship you can count on.

Changing IT Provider to Ratcliff IT

Outsourced IT London: Setting You Up to Reach Your Business Goals

Everything we do at Ratcliff IT is designed to be simple on the surface, but powerful underneath. Clear advice, fast responses, and a support structure that’s easy for your team to use - with innovative thinking and expert strategy running quietly behind the scenes.

Fixing your support tickets matters to us, but we’re also here to help you move forward. That means always asking: “Is there a better way to do this?”  With a consultant mindset built into everything we do, we help you make smarter decisions, avoid unnecessary spend, and ensure your IT evolves alongside your business. 

IT Strategy Consultant - James Ratcliff

IT Outsourcing Services London

Fast fixes, tailored solutions, and absolutely no jargon.

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Proactive Managed IT Services

Outsource the upkeep - and take back your time. As your Managed Service Provider, we monitor your IT environment around the clock, from desktops to servers - providing proactive support and identifying issues before they cause disruption.

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Responsive IT Support & Helpdesk

You won’t be stuck waiting. Our IT support desk in London provides fast, reliable help from engineers who understand your systems, your goals, and how you work day-to-day.

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Cyber Security Services & Consultancy

Cyber threats aren’t your team’s job to manage - they’re ours. We handle everything from monitoring risky sign-ins to managing firewalls and responding to cyber threats. With our expert-led cyber security consultancy and the latest technology, you'll stay ahead of cyber threats.

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Outsourced IT Strategy & Planning

Outsourcing doesn’t mean losing control, it means gaining clarity. We assess your current setup, identify gaps, and map out a strategic roadmap that aligns IT with your business growth. You'll have access to specialist knowledge from our London-based IT consultants, without the cost of a full-time strategist.

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Business Continuity & Recovery

We plan for the worst, so you don’t have to. From daily backups to full disaster recovery solutions, we ensure your IT systems are protected and your data is safe.

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Scalable
Cloud
Services

The cloud doesn’t have to be complex. Our add-on cloud services help you get the most from platforms like Microsoft 365 and simplify cloud migration, setup, and day-to-day management. Your team can work securely from anywhere, and you never have to worry about the back end.

Take the Stress Out of IT – Partner With Experts Who Get It

Stop firefighting and start moving forward. With Ratcliff IT as your outsourced support partner, you’ll get fast, expert help when you need it, strategic input when it counts, and a team that feels like your own – all without the overhead.

 

Book Your Free Consultation Today

Market Leading London Outsourced IT Support
What Are The Benefits Of Outsourcing
IT Support Services?

As a leading provider of outsourced IT support, we help businesses make the
most of their business technology. What does that look like in practice? 

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Free Up Your Team’s
Time

When IT issues pull your internal team away from their actual roles, productivity stalls and frustration builds. By outsourcing your IT support to a Managed Service Provider like us, everything from password resets to system glitches is handled quickly and professionally.

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Access Industry Leading Technology

Through our partnerships with vendors like Microsoft, Sage and Cisco Meraki, you benefit from powerful, enterprise-grade technology - without the headache of sourcing, managing, or maintaining it yourself.

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Strengthen Your Security and Stability

Missed updates, unmanaged systems, and limited oversight leave you vulnerable. With specialist knowledge in securing businesses of 20+ staff, we handle patching, backups, and compliance, reducing your exposure to risk and giving you confidence that everything is running as it should.

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Get Expert Help With the Tools You Rely On

Modern businesses run on platforms like Microsoft 365, Teams, and a growing stack of cloud-based tools - but not every internal team has the depth to support them properly. Our outsourced support gives you access to specialists who know these systems inside out.

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95% First-Call Resolution Rate

Most issues are resolved on the very first call, so your team can get back to work without delays, escalations, or endless handovers.

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90% Tickets Resolved the Same Day

Our outsourced support is built around same-day resolution, helping you avoid downtime and keeping your operations running smoothly.

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99.9% Client Retention Rate Over 3 Years

Our clients stay with us because we’re consistent, proactive, and always deliver on our promises.

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Average Response Time: Under 15 Minutes

When something goes wrong, you need help now. As your external IT support team, we respond in under five minutes - so small issues stay small, and your team gets support without the wait.

Successful Case Studies
Find Out Why London Businesses Trust Us
for Business IT Outsourcing

How our outsourced IT support services have helped businesses across London stay productive,
supported, and free from day-to-day IT distractions.

Get Started With Outsourced IT: Book Your Free Consultation

Not sure if your current IT setup is really supporting your business? Experiencing recurring issues or simply feeling like you’re not getting the right advice?

Book a one-to-one consultation with our founder, James Ratcliff - an experienced advisor who’s helped hundreds of London businesses build systems that support growth.

It’s a no-pressure conversation focused on you: the problems you’re facing, what’s getting in the way, and how we can help fix it.

Book your free consultation today and experience IT that works the way it should.

Book Your Free Consultation Today

 

Frequently Asked Questions About Our Outsourced IT Support

Got questions about outsourcing your IT? You’re not alone — here are the answers to what most businesses want to know.

Outsourced IT support means bringing in an external team to manage your IT. With a fully outsourced IT service, you get all the benefits of an in-house department - including proactive monitoring, expert guidance, and fast issue resolution - without the cost or hassle of running one yourself.

Read our blog post on the pros and cons of outsourcing IT and find out how it’s helped businesses like yours to improve efficiency, strengthen reliability, and reduce operating costs.

Outsourced IT support contracts typically range from £40 to £120 per user per month, depending on the support company and what’s included in the service offerings. Read our full breakdown of IT support costs to find out the details.

At Ratcliff IT, we offer transparent, all-inclusive pricing with no hidden fees, so you know exactly what you’re getting, and exactly what it’ll cost.

LONDON OFFICE
314 Regents Park Road,
London, N3 2JX

Email introductions:
hello@ratcliff.it

Pick up the phone:
020 3551 6262

Contact us

How to find us

Our office is based in North London, conveniently located on Regents Park Road in Finchley. This prime position allows us to provide fast, responsive IT support across Greater London and the South East. Whether you're based in the City, West End, or further afield, we're ideally situated to support businesses right across the capital.

Address

314 Regents Park Road, London, N3 2JX

hello@ratcliff.it

020 3551 6262

We recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner in your business. Think of us as an extension of your own team. You'll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote support.

Get directions
Email us today:
hello@ratcliff.it

Support: 020 3551 6272

Sales: 020 3551 6262

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