Meet the Team
At Ratcliff IT, we’re passionate about putting the right people in the right roles, every time. We’re very proud to have such an experienced team, it’s how we ensure the highest quality of service—every time. We want our clients to know they can trust us and see that there’s a real person behind the screen that they will enjoy talking to.
James Ratcliff
Founder and Managing Director
James has worked in the IT industry for more than 20 years and is a self-proclaimed recovering techie. His career has evolved from hands-on tech and consultancy into leadership and management, shaping a high performing team and a service that supports successful organisations.
His background gives him a balance of technical depth and commercial focus. James works closely with leaders, boards, directors and partners in a trusted capacity, providing the confidence that technology, security, and operations are handled and aligned to their goals.
Supporting the development of his team and seeing clients thrive continues to be his main motivation. He is also a dedicated and occasionally embarrassing dad.
Outside work, James is committed to fitness and can be found at Barry’s Bootcamp most weeks. He loves music and film, with favourites including Citizen Kane, Jaws, and Interstellar. And if you bring up F1, be prepared, because you might not get away quickly.
.png?width=160&height=160&name=Debbie%20(1).png)
Debbie Keeley
Managed Services and Client Success Lead
Debbie has spent eight years with Ratcliff IT, supporting the technical team in ensuring that our clients receive the best service, at the very high standards we’ve set for ourselves. She’s also a client experience whizz and will be able to answer any of your billing and operational related queries.
In her personal life, she’s a taxi driver for her son’s football matches and a chef for her four-year-old daughter who loves to eat! She also enjoys reading, running, and cheering on her football team, Tottenham Hotspur.
Filipe Da Costa
Technical Lead
Filipe is approaching his four year anniversary with the Ratcliff IT team. With over 20 years’ experience in the IT industry, Filipe oversees a team of skilled and dedicated professionals who are committed to providing a high standard of support.
In his personal life, Filipe is father to the most independent three year old daughter. He also enjoys a good book and watching probably any sport you can name.
Claire Finnimore
Finance and Operations Executive
Claire brings structure, rigour and quiet reliability to Ratcliff IT's finance and operations function. With a detail-focused approach and a strong grasp of process, she ensures the business runs with the precision and consistency that clients and colleagues depend on.
Her work spans day-to-day financial management, operational oversight and cross-functional support - keeping things accurate, on track and well-organised across a business where standards are non-negotiable. Claire is the kind of professional who identifies what needs doing and gets it done, without fuss.
Trusted by the wider team for her problem-solving instincts and steady judgement, she plays a meaningful role in maintaining the operational backbone that allows Ratcliff IT to deliver reliably for its clients.
Outside of work, Claire values a genuine work-life balance - and can usually be found travelling, practising yoga, walking her dog, or catching up with good company.
Our Values
These aren't poster values. Every person on the team owns them - and you'll notice the difference from your first call.
Everything we do is underpinned by our five key values. That’s the Ratcliff IT way.
Excellence
Always making 100% effort and striving for excellence in everything we do.
Fair
Doing the right thing for everyone: our clients, our business, and our staff.
100% Deliver on what we Say
What we say matters. We own the follow up, the ball in always in our court.
Can-Do Attitude
Ratcliff IT people have a willing, committed, outward mindset, focused on serving others.
No
Geeks
We fill our team with bright, personable, friendly staff who love the work they do and commit to a no jargon approach!
