Small business IT is about people and building relationships

If you’re looking for small business IT support in London, talk to our friendly team who speak your language. We believe that IT support is not simply about taking care of  your systems. It is all about people and developing a relationship with you and your team.

We’ll give you tailored advice to get everything working as it should, provide a fixed monthly price with no hidden extras and look after all your small business IT needs.

Once you start working with our team, we will quickly earn your trust to keep things running smoothly giving you peace of mind to focus on what’s important – your business.  


IT Support

Think of us as an extension of your team. You’ll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote IT support.

Cloud Computing

Cloud based solutions such as Office 365, can help you with flexible working practices and reduce the need for expensive hardware. We offer both on-site and cloud-based options – or a mix of the two.

IT Consultancy

Whatever the size of your business, a good IT system is crucial to your profitability. Planning for the future will also help you to maintain your performance and your competitive edge.


It seems that cyber-attacks and high profile data security breaches are constantly in the news these days. As your IT provider it is our responsibly to make sure your business is protected.

Business Continuity

When you have invested both time and resources in your business, it is important that there are back up systems in place that allow your business to continue to operate in any eventuality.

IT Projects

Whether your IT project is big or small, we can help. We have 15 years’ experience delivering dozens of projects for small businesses across London.


Client Stories

Small Business IT Support in London – it’s not about computers…

We understand that IT isn’t about computers – it’s about people – developing personal relationships and becoming a reliable partner.  Think of us as an extension of your own team. You’ll enjoy a bright, friendly and personal service and we will make sure that you always have the right level of on-site and remote support for all Businesses who require IT support in London .

For small business IT support with a personal touch, speak to us on 0844 544 2921

Your Team

James Ratcliff Managing Director
Francis Graves IT Support Engineer
Maciej Starosta IT Support Engineer
Susan Page Office Administrator


Alan Merton IT Support Engineer
Diogo Baeta IT Support Engineer
Darren Ashley IT Support Engineer
Sue Kemp Marketing Manager

What our clients say

  • “Before I met with Ratcliff IT, I didn’t understand exactly what we had and how to make the best use of it. James and the team helped us to get the most out of our subscription to Office 365 and showed us areas where we could reduce our costs.”

    Liz Bright Managing Director - GFC Economics
  • “Nothing was too much trouble for the team at Ratcliff IT. They delivered exactly what they set out to, with no hidden or extra charges. They knew exactly what to do to really make a difference to our business.”

  • “The team at Ratcliff understand our business and have advised us on the right technology, to best suit our needs. We have found them to be timely in responding to our requests, including ‘out of hours’ and always professional in their approach. That’s why we’ve renewed with them year on year.”

    Donald Hudd Managing Director - The Insight Partnership
  • “Ratcliff are worth every penny”

    Gavin Barker Director - Gavin Barker Associates
  • “Since Ratcliff have been looking after our applications, we’ve dramatically reduced the number of IT related incidents by 90%. As an accountancy practice we expect zero interruptions to our work. Ratcliff deliver for us. ”

    Stephen Adler Partner - SSH LLP
  • “Ratcliff’s dedication and meticulous attention to detail has given us tremendous peace of mind. Their ability to deal with our critical applications means they now run faster and without errors”

    Graham Bradford Finance Director - SDI-unistride Drainage Solutions
  • “Dealing with so many vendors used to be a headache. Now Ratcliff take care of all that.”

    Lloyd Coleman Owner - Colemans Estates
  • “Having Ratcliff on board is like having an in-house IT department – the responsiveness and in-depth personal knowledge of our systems means they feel like part of our team. We know they’re working behind the scenes to keep us running smoothly.”

    Leonard Sachs Managing Director - Sachs Associates
  • ‘Having our own IT department would be unimaginable – but that’s what we’ve got with Ratcliff and at a fraction of the cost’

    Kevin Newton Managing Director - Coxley Developments
  • “It was good to have a trustworthy partner to hold our hands throughout the process of transferring our IT operations. They continue to have our best interests at heart and I am very happy with the excellent service they provide.”

    Ben Hobbs Managing Partner - Consortium Investment Management LLP
  • “When our emails were moved across to Office 365 we didn’t notice the transfer at all. It was all completed within 24 hours. Ratcliff IT were happy to manage everything for us, including a change of Internet provider, so we didn’t need to worry about a thing.”

    Lynn Ayiotis Company Secretary - Access Solutions Scaffolding Limited

From the Blog

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Ransomware: How to Protect Your Small Business

It’s one of the most worrying and dangerous developments in cybercrime over recent years. Ransomware can capture your small business systems and lock you out. It is an increasing and global threat that can prevent you from operating, cost you money and destroy your reputation in a matter of days. What is it? It’s malware that can get in your computer and essentially lock up all your systems so your business can’t function. The only way to get your data

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How can Two-Factor Authentication Protect Your Small Business?

One way that hackers can get into your business accounts and data is through breaking your username and password combinations. If you haven’t heard it before, password strength is a big part of online security. Hackers can use sophisticated, automated tools to go through a huge range of password combinations in the hope of breaking into your computer or online accounts or those of your customers. A password using just 6 letters in any combination has over 300 million different

To find out more about how we can help you, call us on 0844 544 2921