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Small business IT is about people and building relationships

If you’re looking for small business IT support in London, talk to our friendly team who speak your language. We believe that IT support is not simply about taking care of your systems. It is all about people and developing a relationship with you and your team.

We’ll give you tailored advice to get everything working as it should, provide a fixed monthly price with no hidden extras and look after all your small business IT needs.

Once you start working with our team, we will quickly earn your trust to keep things running smoothly giving you peace of mind to focus on what’s important – your business.


Business Continuity

When you have invested both time and resources in your business, it is important that there are back up systems in place that allow your business to continue to operate in any eventuality.

Cloud Computing

Cloud based solutions such as Office 365, can help you with flexible working practices and reduce the need for expensive hardware. We offer both on-site and cloud-based options – or a mix of the two.


It seems that cyber-attacks and high profile data security breaches are constantly in the news these days. As your IT provider it is our responsibly to make sure your business is protected.

IT Support

Think of us as an extension of your team. You’ll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote IT support.

IT Projects

Whether your IT project is big or small, we can help. We have 15 years’ experience delivering dozens of projects for small businesses across London.


With cloud telephony services you can quickly increase business efficiency and profitability, reducing call costs, freeing up capital expenditure for other projects and enabling staff to work flexibly from anywhere with an internet connection.

Your Team

James Ratcliff

Managing Director

James set up Ratcliff in 2001 to provide quality, personal IT support to businesses like yours. With years of experience in IT support, cloud computing and IT infrastructure, James is an expert in the field. When not keeping Ratcliff moving, you’ll find James scuba diving, boxing and spending time with his young family.


IT Support Engineer

Francis has four years’ IT experience and is on hand to ensure your IT systems are running smoothly. His friendly, can-do approach means he’s always a popular visitor to our clients’ offices. Francis has ambitions to be a stand-up comedian – although the stage fright is currently an issue.


IT Support Engineer

With over 10 years’ experience in 2nd and 3rd line engineering, Ryan is a self-confessed technology nerd. He also enjoys squash, music and watching football.


Office Administator

Debbie has over 11 years office management experience covering financial, sales and administrative duties. Outside of work she takes care of her young son Alfie and supports Tottenham


IT Support Engineer

Having qualified with a computing and networks degree from Hatfield University, Alan has over 10 years in IT and is a quiet and meticulous worker – the perfect person to look after your IT needs. Keen on the latest computer games and films, Alan also enjoys family life and going to the gym.


IT Support Engineer

Another experienced IT expert, Diogo has over 10 years in the IT industry and lives in London having been in the UK since 2011. An outdoors type, Diogo loves to travel and with a passion for cycling, he brings his bike to work every day.


IT Support Engineer

Darren has worked in the IT industry for over 8 years and brings a wealth of knowledge and experience to Ratcliff IT. Outside of working hours, Darren loves sports including badminton and cycling. As a North London man, Darren is an Arsenal supporter and regularly watches his favourite team play.


Marketing Manager

Starting at IBM in the 1990’s, Sue has 18 years’ Marketing experience with a passion for mobile and technology. Outside of work, Sue enjoys cooking, spending time with her young family and likes to go on long walks in the countryside that end with a child friendly pub.

Client Stories

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"Ratcliff’s dedication and meticulous attention to detail has given us tremendous peace of mind. Their ability to deal with our critical applications means they now run faster and without errors."

Graham Bradford
Finance Director, SDI-unistride Drainage Solutions
"Since Ratcliff have been looking after our applications, we’ve dramatically reduced the number of IT related incidents by 90%. As an accountancy practice we expect zero interruptions to our work. Ratcliff deliver for us."

Stephen Adler
Partner, SSH LLP

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