It’s one of the most worrying and dangerous developments in cybercrime over recent years. Ransomware can capture your small business systems and lock you out. It is an increasing and global threat that can prevent you from operating, cost you money and destroy your reputation in a matter of days. What is it? It’s malware that can get in your computer and essentially lock up all your systems so your business can’t function. The only way to get your data
Small business IT is about people and building relationships
If you’re looking for small business IT support in London, talk to our friendly team who speak your language. We believe that IT support is not simply about taking care of your systems. It is all about people and developing a relationship with you and your team.
We’ll give you tailored advice to get everything working as it should, provide a fixed monthly price with no hidden extras and look after all your small business IT needs.
Once you start working with our team, we will quickly earn your trust to keep things running smoothly giving you peace of mind to focus on what’s important – your business.
Think of us as an extension of your team. You’ll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote IT support.
Cloud based solutions such as Office 365, can help you with flexible working practices and reduce the need for expensive hardware. We offer both on-site and cloud-based options – or a mix of the two.
Whatever the size of your business, a good IT system is crucial to your profitability. Planning for the future will also help you to maintain your performance and your competitive edge.
It seems that cyber-attacks and high profile data security breaches are constantly in the news these days. As your IT provider it is our responsibly to make sure your business is protected.
When you have invested both time and resources in your business, it is important that there are back up systems in place that allow your business to continue to operate in any eventuality.
Whether your IT project is big or small, we can help. We have 15 years’ experience delivering dozens of projects for small businesses across London.
We understand that IT isn’t about computers – it’s about people – developing personal relationships and becoming a reliable partner. Think of us as an extension of your own team. You’ll enjoy a bright, friendly and personal service and we will make sure that you always have the right level of on-site and remote support for all Businesses who require IT support in London .
James set up Ratcliff in 2001 to provide quality, personal IT support to businesses like yours. With years of experience in IT support, cloud computing and IT infrastructure, James is an expert in the field. When not keeping Ratcliff moving, you’ll find James scuba diving, boxing and spending time with his young family.
Francis has four years’ IT experience and is on hand to ensure your IT systems are running smoothly. His friendly, can-do approach means he’s always a popular visitor to our clients’ offices. Francis has ambitions to be a stand-up comedian – although the stage fright is currently an issue.
With 12 years’ experience, Maciej will help you to get to the bottom of your IT problems. Having studied computer science he is a man with a keen eye for detail and IT problem-solving. Maciej likes to travel and explore new countries. He also enjoys winter sports including snowboarding and is currently learning to kite surf.
Susan has over 25 years’ experience working in administrative roles spanning across the private, public, charity and community sector. Outside of work, her spare time is completely consumed by her cocker spaniel puppy called Jasper.
Having qualified with a computing and networks degree from Hatfield University, Alan has over 10 years in IT and is a quiet and meticulous worker – the perfect person to look after your IT needs. Keen on the latest computer games and films, Alan also enjoys family life and going to the gym.
Another experienced IT expert, Diogo has over 10 years in the IT industry and lives in London having been in the UK since 2011. An outdoors type, Diogo loves travel and with a passion for cycling, he brings his bike to work every day.
Darren has worked in the IT industry for over 8 years and brings a wealth of knowledge and experience to Ratcliff IT. Outside of working hours, Darren loves sports including badminton and cycling. As a North London man, Darren is an Arsenal supporter and regularly watches his favourite team play.
Starting at IBM in the 1990’s, Sue has 18 years’ Marketing experience with a passion for mobile and technology. Outside of work, Sue enjoys cooking, spending time with her young family and likes to go on long walks in the countryside that end with a child friendly pub.
What our clients say
“Before I met with Ratcliff IT, I didn’t understand exactly what we had and how to make the best use of it. James and the team helped us to get the most out of our subscription to Office 365 and showed us areas where we could reduce our costs.”
“Nothing was too much trouble for the team at Ratcliff IT. They delivered exactly what they set out to, with no hidden or extra charges. They knew exactly what to do to really make a difference to our business.”
“The team at Ratcliff understand our business and have advised us on the right technology, to best suit our needs. We have found them to be timely in responding to our requests, including ‘out of hours’ and always professional in their approach. That’s why we’ve renewed with them year on year.”
“Ratcliff are worth every penny”
“Since Ratcliff have been looking after our applications, we’ve dramatically reduced the number of IT related incidents by 90%. As an accountancy practice we expect zero interruptions to our work. Ratcliff deliver for us. ”
“Ratcliff’s dedication and meticulous attention to detail has given us tremendous peace of mind. Their ability to deal with our critical applications means they now run faster and without errors”
“Dealing with so many vendors used to be a headache. Now Ratcliff take care of all that.”
“Having Ratcliff on board is like having an in-house IT department – the responsiveness and in-depth personal knowledge of our systems means they feel like part of our team. We know they’re working behind the scenes to keep us running smoothly.”
‘Having our own IT department would be unimaginable – but that’s what we’ve got with Ratcliff and at a fraction of the cost’
“It was good to have a trustworthy partner to hold our hands throughout the process of transferring our IT operations. They continue to have our best interests at heart and I am very happy with the excellent service they provide.”
“When our emails were moved across to Office 365 we didn’t notice the transfer at all. It was all completed within 24 hours. Ratcliff IT were happy to manage everything for us, including a change of Internet provider, so we didn’t need to worry about a thing.”
From the Blog
One way that hackers can get into your business accounts and data is through breaking your username and password combinations. If you haven’t heard it before, password strength is a big part of online security. Hackers can use sophisticated, automated tools to go through a huge range of password combinations in the hope of breaking into your computer or online accounts or those of your customers. A password using just 6 letters in any combination has over 300 million different