Award Winning Managed IT Services London

IT holding you back? We’ll fix what’s broken, simplify what’s complicated, and turn your technology into an asset.


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Talk To Our Expert TeamExplore Our Services
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20+ years supporting London businesses
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90% of tickets resolved same day
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Average response time under 15 minutes

Why Do You Need Managed IT Services?

Unreliable systems. Ongoing issues. Time and resources drained by technical distractions. For many businesses of 20+ staff, IT can feel like a constant challenge - holding you back instead of helping you move forward.

Our managed IT services at Ratcliff IT are here to take the pressure off. You'll gain a stable, secure and efficient setup that frees up your time, empowers your team, and supports your business growth.

The best part - switching is easy. We'll take care of the entire process for you, from start to finish.

BestManagedUK2024
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Unreliable Technology?

Downtime, delays and disruptions can grind productivity to a halt. We take a hands-on, proactive approach at Ratcliff IT, monitoring and maintaining your systems so issues are caught early - not when it’s too late.

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Stuck With IT Issues?

If you're spending too much time trying to fix the same problems or waiting on slow support, it's time for a change. Our friendly team are on hand when you need us - quick to respond and ready to solve your issues promptly.

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IT Eating Into Your Day?

You’ve got a business to run - and IT shouldn’t be stealing your time or your headspace. We take care of all your day-to-day technology needs, so you don’t have to. Simple, stress-free, and sorted.

Tired of IT Headaches Slowing You Down?

Get the proactive, people-first support your business deserves. With Ratcliff IT, you’ll never feel stuck, stressed or unsupported again.
Our expert team is here to simplify, secure, and supercharge your technology — so you can stay focused on what matters.

 

Book Your Free IT Consultation Today


Why Businesses Like Yours Choose
Ratcliff IT for Managed Support

Managing IT doesn’t need to be a constant juggling act.
Here’s what our clients struggled with before making the switch:

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Support that’s slow, patchy or hard to access?

At Ratcliff IT, you get fast, reliable access to real experts. We track every ticket from start to finish, and keep you in the loop - so nothing gets missed, and your team stays productive.

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Systems feel disjointed, outdated or poorly maintained?

We streamline and modernise your technology to keep things running smoothly and efficiently.

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No improvement - just fire-fighting?

Our managed support includes regular reviews and strategic input to keep your IT aligned with your goals.

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Tired of Juggling IT Issues Without Clear Results?

we deliver dependable, proactive support with a strategic edge. From fast fixes to future-focused improvements, we’re here to help you take control of your IT.

Why Choose Ratcliff IT For Managed IT Services in London?

We focus on people first. Our team takes the time to understand how your business works - and how your people work best. You’ll deal with bright, friendly engineers who love what they do and pride themselves on delivering exactly what’s promised. Everything we do is explained clearly - no jargon, no confusion, no surprises.

With over 20 years of experience, seasoned engineers and industry awards behind us, we know how to turn IT challenges into meaningful results. 

"Ratcliff IT deal with any issues quickly and efficiently. They will always offer to do anything they can to help, even if it is not within their remit. We have regular contact and that makes a real difference to know they only a phone call away."

Lauren Creswell, Office Manager at Triton Building Restoration

IT Strategy Consultant - James Ratcliff

Our Managed IT Services in London

A better IT experience. Keep your team working, your data protected,
and your business moving forward.

IT Support

IT Support Services

Our London-based IT support team delivers fast, targeted support that keeps your team working without interruption. You’ll speak to the same helpful engineers who know your systems inside out and understand your core business activities.

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IT Strategy Consulting

Turn IT into a growth engine with IT consultancy. We start with a deep-dive audit of your systems and how your team works, then provide clear, practical recommendations and innovative solutions to support your overall business strategy.

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Managed Cyber Security

Get full peace of mind that your business is protected from cyber threats - without lifting a finger. From managing your network security tools to responding to incidents, we take care of the technical details. Risky logins? Unusual activity? We identify it, act on it, and keep you safe.

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Cloud
Services

Available as an add-on to our managed IT support, our cloud services give your team the flexibility to work securely from anywhere - without the complexity. We take care of the setup, management, and support, so your systems stay fast, accessible, and reliable.

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Outsourced IT Support

As your outsourced IT support team, we continuously scan your entire IT environment for thousands of potential faults. Security and maintenance updates are applied quietly in the background to industry best practices, reducing vulnerabilities and keeping your IT infrastructure stable.

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Disaster Recovery & Backup Services

Don’t leave business continuity to chance. Our disaster recovery planning ensures your critical data is backed up, your systems are protected, and you can bounce back fast from any disruption - with minimal downtime and zero panic.

Work With A Leading Managed IT Support Provider
What Are the Benefits of
Managed IT Services for Your Business?

What changes when we take care of your IT.

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Speak to the Experts, Anytime

You’re always one call, email or support ticket away from professional insight with Ratcliff IT. Whether it’s a quick question or strategic advice, you’ll have expert knowledge on hand to support smarter decisions.

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Stay In Control of Your IT Spend

Our managed IT services are fully inclusive, with one fixed monthly cost and no unexpected extras. You’ll have complete clarity over your costs and confidence that everything your business needs - from support and monitoring to security and strategy - is already taken care of.

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Set Your Team Up for Success

From removing daily IT frustrations to automating time-consuming processes, we give your people the tools, systems and support they need to do their best work. No more battling slow systems or constant workarounds.

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Reach Your Business Goals

We work closely with you to align your technology with your vision, giving you the clarity, support, and momentum to move forward with confidence. Whether you're scaling, streamlining, or innovating, we’ll help you get there - and you’ll feel the difference every step of the way.

Phone-Square
95% First-Call Resolution Rate

Tired of being bounced around or waiting on call-backs? Most of our issues are resolved on the very first call, so your team can get back to work without the back-and-forth.

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90% Tickets Resolved the Same Day

We know that slow support disrupts your business operations, and we prioritise resolving issues the same day they’re raised.

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99.9% Client Retention Rate Over 3 Years

Waiting hours - or even days - for a reply? With Ratcliff IT, you’ll hear from a real person in minutes, so problems get tackled before they escalate.

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Average Response Time: Under 15 Minutes

When something goes wrong and you need support, you won’t be left waiting. We respond fast, every time.

Worried About Switching IT Providers? We’ll Make It Seamless.

At Ratcliff IT, we take the stress out of switching. From handling the handover to setting up your new systems,
we manage every step — so you don’t have to.

 

Let’s Talk About a Smooth Transition

Switching IT Providers Doesn't Have to Be Complicated

Switching IT providers can feel risky. Will it disrupt your day-to-day? Will anything fall through the cracks? Our approach to onboarding at Ratcliff IT is tried, tested, and tailored to your business. We handle everything, keep you fully informed, and make the process feel effortless from start to finish.

Here’s how we make switching simple:

 

We start by listening. Before any technical talk, we take the time to understand what success looks like for you. It’s your opportunity to ask questions, meet the people behind the service, and see if we’re the right fit for your team.

We take everything we’ve learned about your business and build a bespoke IT package - designed around your team, your goals, and the way you work best. It’s all about laying the foundations for IT that fits into place and delivers real value from day one.

We liaise with your outgoing provider, capture all critical information, and take full ownership of the technical handover. Most clients are surprised by how hands-off this is for them - we’ll keep things running while we get everything in place behind the scenes.

We’ll audit your systems in more depth and develop a longer-term roadmap to support your goals. From regular reviews to budgeting and planning, we make sure your IT is always aligned with your business direction.

You won’t just hear from us when something breaks. We build long-term relationships with our clients, offering consistent, people-first support from a team that knows your business. The result is a reliable partnership that brings peace of mind, not problems.

Changing IT Provider to Ratcliff IT

The Easiest Way to Take Control of Your IT

 

Book a free assessment with James Ratcliff and find out what you could achieve with the right setup. In one straightforward call, you’ll receive:

  • A health check of your existing systems and support

  • Insights into performance, security, and efficiency gaps

  • Actionable recommendations tailored to your business goals

Whether you’re dealing with daily technology issues or planning for growth, we’ll show you how to take control.

Book your free assessment today and take the first step toward IT that works for you.

Book Your Free Call With James Today

 

Frequently Asked Questions About Managed IT Services in London

Got questions about managed IT services? We've answered the most common ones below to help you make informed, confident decisions for your business.

A Managed Service Provider (MSP) is an outsourced IT partner that manages your entire technology environment, from day-to-day support and system maintenance to cyber security, long-term planning, and technical account management.

At Ratcliff IT, we provide the tools and guidance you need to build a modern workplace - taking care of the technical details so you can stay focused on your core business concerns.

Find out why it works so well in our blog post: Managed IT for Small Businesses.

Traditional IT support tends to be reactive, jumping in only when something breaks. Managed services, on the other hand, are proactive and offer a complete solution that take care of all of your IT needs - similarly to an in-house team. The right managed service provider will offer ongoing support, continuous monitoring, and system improvements to prevent problems before they disrupt your business

With Ratcliff IT, you get the best of both worlds: fast responses when issues arise, plus a full suite of services managed behind the scenes with real technical expertise.

LONDON OFFICE
314 Regents Park Road,
London, N3 2JX

Email introductions:
hello@ratcliff.it

Pick up the phone:
020 3551 6262

Contact us

How to find us

Our office is based in North London, conveniently located on Regents Park Road in Finchley. This prime position allows us to provide fast, responsive IT support across Greater London and the South East. Whether you're based in the City, West End, or further afield, we're ideally situated to support businesses right across the capital.

Address

314 Regents Park Road, London, N3 2JX

hello@ratcliff.it

020 3551 6262

We recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner in your business. Think of us as an extension of your own team. You'll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote support.

Get directions
Email us today:
hello@ratcliff.it

Support: 020 3551 6272

Sales: 020 3551 6262

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