Main: 0844 544 2921   Support: 0844 544 2922   hello@ratcliff.it

Business IT – it’s not all about computers

We recognise that IT isn’t all about computers – It’s about developing personal relationships and becoming a reliable partner in your business. Think of us as an extension of your own team. You’ll enjoy a friendly and personal service and we will make sure that you always have the right level of on-site and remote support.

Making IT work in the best way for you

Our aim is to make our clients’ IT work in the best way for them – and not the other way round. We don’t try and sell clients something they don’t need – we simply advise on the best way forward and get everything working the way it should. We have a passionate team of friendly engineers who love what they do and are always on the end of the phone if needed.

Take IT off your agenda

Ultimately, we’re here to take IT off your agenda. As well as trusting us to look after all your day-to-day IT needs we’ll also give you straightforward advice on how to maintain a competitive edge with the latest systems. You’ll benefit from a level of personal service you won’t find elsewhere and before you know it we’ll be a key part of your team.

What you can expect from Ratcliff IT

Personal Service

A friendly personal service with a central point of contact, meaning you always know who to speak to.

Strategy

A trusted IT strategy – we’ll develop a great IT system that supports your growing business.

Technology

Reliable, secure and robust systems and technology.

Ongoing Support

We’ll develop or modify your IT strategy to ensure it continues to work for your business.

Comprehensive IT Policy

A policy that satisfies your company responsibilities while encompassing industry best practices and your own requirements.

Management

Full management of your IT strategy on a day-to-day basis.

System Audits

We’ll review and evaluate your existing IT systems to make recommendations on how you can improve your performance.

Price

Transparency Flexible, fixed price contracts tailored to your needs with no hidden extras.

Your Team

James Ratcliff

Managing Director

James set up Ratcliff in 2001 to provide quality, personal IT support to businesses like yours. With years of experience in IT support, cloud computing and IT infrastructure, James is an expert in the field. When not keeping Ratcliff moving, you’ll find James scuba diving, boxing and spending time with his young family.

Francis

IT Support Engineer

Francis has four years’ IT experience and is on hand to ensure your IT systems are running smoothly. His friendly, can-do approach means he’s always a popular visitor to our clients’ offices. Francis has ambitions to be a stand-up comedian – although the stage fright is currently an issue.

Ryan

Service Manager

With over 10 years’ experience in 2nd and 3rd line engineering, Ryan is a self-confessed technology nerd. He also enjoys squash, music and watching football.

Debbie

Office Administator

Debbie has over 11 years office management experience covering financial, sales and administrative duties. Outside of work she takes care of her young son Alfie and supports Tottenham

Alan

IT Support Engineer

Having qualified with a computing and networks degree from Hatfield University, Alan has over 10 years in IT and is a quiet and meticulous worker – the perfect person to look after your IT needs. Keen on the latest computer games and films, Alan also enjoys family life and going to the gym.

Diogo

IT Support Engineer

Another experienced IT expert, Diogo has over 10 years in the IT industry and lives in London having been in the UK since 2011. An outdoors type, Diogo loves to travel and with a passion for cycling, he brings his bike to work every day.

Darren

IT Support Engineer

Darren has worked in the IT industry for over 8 years and brings a wealth of knowledge and experience to Ratcliff IT. Outside of working hours, Darren loves sports including badminton and cycling. As a North London man, Darren is an Arsenal supporter and regularly watches his favourite team play.

Sue

Marketing Manager

Starting at IBM in the 1990’s, Sue has 18 years’ Marketing experience with a passion for mobile and technology. Outside of work, Sue enjoys cooking, spending time with her young family and likes to go on long walks in the countryside that end with a child friendly pub.

For small business IT support with a personal touch, get in touch on 0844 544 2921

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